i could not sign-in to network

[Alex3874]

i could not sign-in to network

[darlicious]

@Alex3874 

We might need to change your username to bluemoon?!!🌚

[softech]

@Alex3874   Mobile Data ever work on your phone since you joined PM?

what brand and model is your phone?

[dust2dust]

iOS or Android?

[Alex3874]

No, data usage is 0, i still have 1024 MB

[softech]

@Alex3874   It has been couple months!! 

So, you still have internet issues?

Login to My Account and check if you have any data left.  My Account's overview page should show you something like this:

If you don't have any line showing data, you are used them all for this cycle

Let us know what you see

[dust2dust]

Four or so months later?!

Likely APN settings if Android.

[Alex3874]

no internet connection

[softech]

@computergeek541   couple hours already.. still a mystery what network  OP cannot "sign-in to"  🙂

[computergeek541]

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@Alex3874 wrote:

i could not sign-in to network

---

Is this a message that's displayed to sign into network when you're trying to use the internet?  Android phones will say that if you've ran out of plan data and the carrier is therefore blocking the connection.

[softech]

@Alex3874   You could not sign into network or My Account?

What exact problem you have? or exact error message?

We need a bit more information from you so we can try to help..

[darlicious]

What network are you trying to sign into on what kind of device?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.