Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
carrier not supported under activation policy?
I got my 1gb add on from the christams period and it never kicked it since i was using my data from my plan. my data from plan recently finished and the add-on never kicked in and now there's nothing when i check under my account.Where is my 1gb data...
Hey I'm interested in purchasing a Titan for my next phone and wanted to make sure it could work with public mobile before I think about pulling the triggerhttps://www.unihertz.com/shop/product/titan-pre-order-39if anyone could point me in the right ...
The reward like above 1st account is supposed to shown in my 2nd account, but it's not. The 2nd account has been registered only two days after the 1st one and it was definetly during the promotion period.
These are the three best methods recommended for me to extend my phone ringing instead of my voicemail. 1. Phone app > Tap on the Menu button > Settings (or Call Settings) > Call Forwarding. ==> I have no call forwarding option on my Galaxy s7 e...
Hello, I am having problems reactivating my account. I have a new SIM I added and I applied a new balance, but it still wont reactivate. Can you please help? Cheers, Mike
Just activated my PM sim card.Then tried to transfer my postpaid Koodo number. Get an error message saying that my Koodo number isn't eligible. What now?? My Koodo account is still active. Would appreciate any help. Thanks.
Hi, New user here and have a few questions: 1. What is the difference between ordering a sim card online and activating ourselves vs getting a sim card at Walmart and activating there? At walmart, they say the sim card is free but they will charge $1...
I often see usually on an oracles post a boldly lettered notice denoting they are not moderators or employees so please don't share personal information like credit card info or email. I find this irritating especially on my phone as it takes up extr...
So, when do you think it will be up? The draw was held on February 3rd . So shouldn't we have heard something by now? https://productioncommunity.publicmobile.ca/t5/forums/forumtopicprintpage/board-id/Announcements/message-id/39752/print-single-messa...
It's been 2 days now and I cant recive texts or call from anyone and I'm losing business over it I can make calls but no one can text or call me
I recently got a call from 77858653983 claiming that call minutes were not included in my 25$ unlimited canada wide calling plan. Is this actually a legitimate and miss sent voice mail from public mobile or is this a scammer? (The phone number is str...
Hello. I'm unable to get data. Wifi, text and calls are fine. Checked the advice on APN, but in Settings under Cellular it just lists APN, User name and Password. Tried the site to download the configurations and it said to open and accept config...
Hello, I believe that somehow the payment for this month didn't go through. On my account page, when I click on Plan Details, I am getting a general error message. I further tried to make a payment but each time I try to the transaction is not bein...
i am to say the least frustrated with the payment process here. i am on autopay with a credit card and it a: didnt even attempt tp make payment... b: disconnected my plan for lack of payment,.. and c: i try to make manual payment online with this cre...
Can not have a normal conversation, people are saying it sounds like dead air and can not hear me and some say the call is breaking up and they only hear every other word.
My phone randomly stopped working today. I signed on it says plan expired. When I try to add money it says you have enough funds to cover your balance. I don't understand but super upset because no number to call and ask and get it fixed. I've ...
My one year experience with Public Mobile. There has never been a time when the phone did not work. I needed to contact the mods 3 seperate times regarding autopay rewards not applied which they fixed quickly, and I've contacted them one time regardi...
Hi, I recently bought a sim card from Amazon, but the step 1 of the online activation is failing, it says Invalid SIM. Can someone check if this is infact a valid SIM? I just want to get my phone up and running with this SIM card soon David
Bought the Pixel 3 xl only to find out that it's blisted. It was a Rogers phone and they will not release the blisted rating. I even offered to pay the bill that's owed too it....I'm at wits end. Anyone got any ideas?
My $15 plan renewal comes up tomorrow and as usual my rewards are not being credited. My account shows ammount due $15 and I think it should show 15-(1+2+1)= ammount due $11.Cut and pasting below from my account page.My RewardsLoyalty Reward ($1)Auto...
Hi! I am a new user, migrating from Rogers. I signed up for the 15$ plan February 1 when the promotion offer of 5$ off for 8 months was on. Did I need to write a promotion code? Or will 5$ be automatically credited to my account each month? Please l...
I have read the the US roaming add ons work on the 24 hour clock. If you purchase it at 11.50 PM est on the Feb 1 then it expires at 11.50 PM est on Feb 11. My question is can I then purchase the same add on say at 12.10 am est on Feb 12 or do I have...
I normally pay with the usual credit-card autopay, but got to thinking about getting the most out of using payment vouchers. Maybe buying vouchers through local retailers would have some small additional value if they are eligible for various retaile...
How can I setup autopay by foreign credit card? (I come from Hong Kong and using HK credit card)
Hey all, as you may know Public Mobile/Koodo/Telus Mobility have local access numbers across Canada, most ending in *4001. Many of the numbers are used for a much wider geographic area than the rate centre listed. (ie BC lower mainland numbers being ...
I'm a Public Mobile customer. Mobile phone talk/text/data.And I'm now a Telus customer. Optik internet. Dialing *611 from my phone reaches PM.But I need *611 to reach Telus instead, at least the first time (to setup PIN/etc) from my own phone number....
I am having some trouble getting Google to accept my area code 450 # as a recovery #. Google seem to think it's not a Canadian # but rather another area code. My optimum account won't accept 450 when I update my profile either
after active the sim card, I try to pay by voucher, but, it didnt work, click many time active key, no reaction ! ?????
Hi, I will be traveling to the USA for a cpl weeks and want to be able to call back home to Canada what plan add on options do I have? TIA
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