Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11129 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22058 Views
  • 181 replies
  • 24 Bravos

Resolved! Just signed up and ported in but no data bonus.

I recently joined PM and I took advantage of the bonus offer to port in from Virgin and receive the bonus data.  I got my phone and data working but when I go to my account, there is no bonus for porting in from Virgin.  I can see my 2 dollars for op...

ScottyB by Good Citizen / Bon Citoyen
  • 839 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer of number - Sim & Activation form

Hi guys! I just activated my SIM that i purchased this afternoon, and ported my old number to my new sim. I am able to call and recieve calls but both incoming and outgoing texts are not working. I just got a text saying to go ot the 'Contact Us' sec...

jacquerowe by Great Neighbour / Super Voisin
  • 1074 Views
  • 10 replies
  • 0 Bravos

Defective Sim

I have been with Public Mobile since February this year.  On Saturday, my phone (Samsung S4) suddenly failed to recognize my PM sim.  This same sim would not work on my wife's phone.  On the other hand, her PM sim would work on my phone.  Thus, I bel...

jmats by Good Citizen / Bon Citoyen
  • 981 Views
  • 12 replies
  • 0 Bravos

How do you check progress on ticket to the Technical Department?

Since activating last week, my talk, text, and data have not worked. I contacted @CS_Agent and after being unable to fix the problem, they eventually submitted a ticket to the Technical department, gave me the ticket number, and said it would get fix...

nikkijpat by Good Citizen / Bon Citoyen
  • 676 Views
  • 7 replies
  • 0 Bravos

Dropped calls and static

I just switched a phone from bell mobility to public. All call seem to develope static after 15 seconds or so then drop completely. I have removed sin card and powered down already

NATHANS01 by Great Neighbour / Super Voisin
  • 738 Views
  • 9 replies
  • 0 Bravos

Resolved! Texting doesn't work on iphone6.

Hello, i switched my son's phone from a $10 plan to a $15 plan on Mai 7th. Since then he can't send texts any more.Waiting for some help. Thank you.Leo.   phone number removed by computergeek541

LBraia by Great Neighbour / Super Voisin
  • 713 Views
  • 3 replies
  • 0 Bravos

Resolved! Paid Twice

Hi I paid twice or US roaming in error, how do I get the one payment back?

btcarby by Great Neighbour / Super Voisin
  • 419 Views
  • 1 replies
  • 0 Bravos

Resolved! Incomplete Activation

 I got part way through the activation /porting and got an error message (after entering payment info). Now if I try and redo it, it says invalid SIM. The phone has no service, shows bars with an X. The number no longer works with the previous provid...

Some1 by Great Neighbour / Super Voisin
  • 625 Views
  • 3 replies
  • 0 Bravos

Problem with International Messages

Hi Everybody! I'm having a problem with the international messages. I'm in Toronto with a canadian number (public mobile), however I'm from Spain and I linked my spanish bank account with the canadian number. I don't know how it will be here, but in ...

pkkk44 by Good Citizen / Bon Citoyen
  • 380 Views
  • 2 replies
  • 0 Bravos

Resolved! I recently moved from Bell with promotion but cannot see on My account.

Hi everyone,I feel like I am scammed. I moved from Bell because of 3GB Bonus data promotion and I bought my current plan at WOW! I purchased 2GB at 4G LTE Speed and I confirmed with the retailer guy that the promo was applied to my account.It has bee...

mpac917 by Great Neighbour / Super Voisin
  • 1693 Views
  • 11 replies
  • 1 Bravos

Resolved! Multiple devices on public mobile dropping calls.

We have 3 phones with public mobiles. Regardless if its incoming or outgoing it keeps dropping calls. It's all different devices. I tried to see if there were any known issues or outages. Any suggestion for this? Anyone else having a similar issue? M...

ashleyb by Great Citizen / Super Citoyen
  • 1028 Views
  • 7 replies
  • 0 Bravos

hello how to log in

I can not log in to my public mobile acount it says that your log in is disabled.

emillatypov by Great Neighbour / Super Voisin
  • 379 Views
  • 1 replies
  • 0 Bravos

Re: I paid for my plan and still no service

Hi, I am able to make calls because I had to go and buy a pay as you go card. My SIM is locked but not by my previous server as they unlocked for me months ago. Your help in this matter would be greatly appreciated   (message posting moved to own thr...

Leeesa53 by Good Citizen / Bon Citoyen
  • 387 Views
  • 2 replies
  • 0 Bravos

Resolved! Data is not working

Hello,Could you please look into the matter that my data is not working. I have 6S phone, before this it was working, after changing the plan it stopped working. I had  $35 500MB plan and I added 1000 MB to my plan in the previous months. After that ...

Resolved! Area code

Does anyone know why when I'm setting up new phone number and pick Sydney nova Scotia it does not give me a phone number with the local area code 902

Resolved! Transferring Number from Koodo

Can I transfer my number from koodo to Public Mobile and how to do it  thanks Grant Edit by SD08: Message moved to its own topic and title changed

Resolved! Unable to Login and Unable to Reset my password

I am trying to Log into my account but for whatever reason, it does not accept my password. When trying to reset my password, I am geting an error message: ForgotPassword/LoginUnsuccessfulUser_LoginDisabled  Now I am unable to pay my bill and/or rese...

mirka1011 by Great Neighbour / Super Voisin
  • 1387 Views
  • 10 replies
  • 0 Bravos

Can't Get Account Set Up

I have a Public Mobile SIM card that I'm trying to activate, and I've walked through the setup multiple times now only to have the website freeze or to receive a generic error message saying something went wrong. None of my information appears to be ...

mabinogi by Great Neighbour / Super Voisin
  • 532 Views
  • 6 replies
  • 0 Bravos

Resolved! trying to port a number from bell

i followed the steps to port my bell number today from the self serve on my pc. i then recieved a message on my phone to complete the request i need to go to publicmobile.ca click contact us and complete the "sim and activation online form" am i blin...

bassmaster by Great Neighbour / Super Voisin
  • 1262 Views
  • 9 replies
  • 0 Bravos

Resolved! can't connect to network

Good afternoon.  I just renewed my plan recently and now I can't connect to the network and use my data.  My account is current and shows I haven't used any data yet. I've been a customer for a while on a pre-paid plan. Is anyone else experiencing th...

kenoben by Great Neighbour / Super Voisin
  • 723 Views
  • 4 replies
  • 0 Bravos

Resolved! Change Plan

How can one have their request for a new plan initiated at the end of a pay period?

lolaww724 by Good Citizen / Bon Citoyen
  • 872 Views
  • 2 replies
  • 0 Bravos

Cell phone

Hi I put minutes on my phone,  still can not use it because on top right corner symbol appears as no connection... I have been trying to talk with live agent at public mobile... would you be able to assist. I have restarted twice, power off thank you...

What to do with the bonus money?

Hi, all, just joined the PM and signed up for auto-pay.  I noticed that I received 2 dollars for auto-pay, and assume this is monthly credit. What can I use the money for?  since I am on auto-pay.  Thank you, Eric.

eslin99 by Great Neighbour / Super Voisin
  • 1161 Views
  • 8 replies
  • 0 Bravos

Resolved! Voicemail Fail

I am unable to access voicemail.  Phone indicates call failed upon attempt.  When I try to update my access number public mobile says I don't have a 'talk' plan so no voicemail.  However, I DO have an unlimited talk plan...

ecnivthane by Good Citizen / Bon Citoyen
  • 1087 Views
  • 16 replies
  • 0 Bravos

Changing to New $15 Unlimited Incoming Calls

I have two accounts on the old $15 plan (100 mins calling, unlimited texting, 250mb data) and have scheduled to renew with the new $15 unlimited incoming calls plan.  Have the issues regarding not being able to send texts resolved?  Are there any oth...

chkha by Good Citizen / Bon Citoyen
  • 780 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.