Community

Resolved! 2GB bonus Promotion

For a limited time, get 2GB of data for $0* when you join Public Mobile.Use promo code BONUS2GB when you activate on the $35, $40, $45 or $50 plans.  I saw this offer just now. I currently have the $25 monthly plan. If I upgrade to the $35 plan, am I...

Resolved! Overcharged for plan upgrade

Hi, I upgraded my plan today.  My old plan renewed yesterday and I switched to a higher data plan today.  Instead of charging me the difference I was charged the entire cost of the new plan.  I tried to submit a ticket but that system won't let me lo...

Resolved! SCHEDULED Plan Change Failing on Website

No problem with my browser, two days ago I was able to set the plan to change upon my next renewal, today. Looking at my account today though, it says I’ve started the next 30 day term on the old $50/8.5 GB plan (8 GB + 500MB bonus), not the new $50/...

Resolved! Plan Change Failing on Website

Hi,I am trying to change plans and the website will not load the page for plan change with any plans.  It has the outline of the page but no content.  I tried in both of my accounts and the same blank detail for both.  It happened yesterday and is st...

Resolved! Payment

How can I add your company in order to pay monhly?

Resolved! Three Questions About Roaming US talk add-on

Hi,These are my questions about the US roaming add-on for talk:1. Is it unlimited minutes for the 10 days?2. If I am in the US, can I call a person in Canada?3. If I am talking with someone in the US, will he get charged long distance because I am us...

Resolved! Signed up, no service.

I never received the confirmation text from Telus about porting my number.  Maybe I removed my Telus Sm card too soon? How can I do-over to get the text from Telus?

Resolved! swap sim card

Resolved! Referral has not come through?

My brother has now been a user for a full month and he used my referral code when he signed up.  However, I have not gotten the credit, nor have I gotten any the discount either?  I have been using public since Dec of 2020.  How can I get this proble...

Resolved! Moving to Nova Scotia from BC

Hi there,I will be moving to Halifax in a few months. Will anything change with my plan if I move there? I'm assuming I don't have to do anything and my phone plan will continue to work as usual, right? Thank you!

Resolved! What is the difference between Canada wide talk versus province wide talk.

If I'm in Alberta and I phone BC or Ontario, does it go against my province wide limit or Canada wide limit?  It all seems to be assigned to Alberta.  

Resolved! Data limit reached but have not used them all

Hi, I noticed that my data is not working and upon checking my account, it says that I have used all my data on my plan. But I have checked the history and I have not used all of it yet. Is there a chance to get my unused data back? Thanks!

Resolved! New number today but appears to have already been assigned

Just registered, activated and paid for 2 new accounts today. One works just fine, the second xxxxxxxxxx does not.  Someoneelse answers the number so it appears that I have been assigned a numberalready in service with someone else?? Have tried it se...

Resolved! Moving within BC

My wife and I both have Public Mobile plans. We currently live in Abbotsford, BC with lower mainland area codes. We will be moving to Vancouver Island next month.1. Will we be able to keep our numbers the same?2. Will we need to shift our service are...

Resolved! Private phone number

How do I make my number private

Resolved! new questions in community

Is there a specific tab on community platform under which the new questions in community are posted?Thanks 

Resolved! holiday promotion

was the holiday promotion for extra data and international minutes only for a limited time(1 month) or us it still continuing?Thanks