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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51883 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60148 Views
  • 186 replies
  • 30 Bravos

Re: Available funds apply to next cycle?

Hi I am new to the community...my account has been frozen and I am hoping by posting this someone can help me. Sorry if this is the wrong place but I don't know how to use this yet. I reentered my card info but my payment was due yesterday    ..my ac...

jenni1950 by • Great Neighbour / Super Voisin
  • 748 Views
  • 2 replies
  • 0 Bravos

Re: Access Point help

Hello.I'm really in trouble in setting the Access Point in my Samsung A30s.My notebook is connected,  the same is shown on the phone, by there's no internet.  

Hi_there by • Good Citizen / Bon Citoyen
  • 1707 Views
  • 8 replies
  • 0 Bravos

Resolved! New Customer

Hi, I’ve had my first bill come out it was $40.25. However, I have the $35 plan and auto pay with $2 off so it’s $33 plus tax which comes to $37.95 so how is this possible? Thanks 

keesh9 by • Good Citizen / Bon Citoyen
  • 1672 Views
  • 7 replies
  • 0 Bravos

Resolved! Re: Moderator needed

I bought two 20$ payment vouchers and only one worked. So I had to go buy another one to get my phone activated again. Please correct this. I can give you the pin number. I had to pay 46.00 then another 17.00 for my 40 plan this month. I need to get ...

Resolved! My plan expired?

I just logged into my account and checked it.My account says that my plan expired. I joined Public Mobile on Jan 01 or 02 and my autopay is supposed to occur on Feb 01.Why my plan expired? For now, I have $30 funds available and tried to make a payme...

hakyeonpark by • Great Neighbour / Super Voisin
  • 2189 Views
  • 7 replies
  • 0 Bravos

Resolved! "Free" $10 SIM using PC Optimum Points

I went to the Superstore in my area and bought the $10 Public Mobile SIM card from their mobile shop, using my saved up PC Optimum points. They took $10 off the cost, in points, so I just paid the tax. So, basically free. Yay!

Oracle365 by • Great Citizen / Super Citoyen
  • 4729 Views
  • 29 replies
  • 6 Bravos

Resolved! Available funds apply to next cycle?

Hello PM! New user here, excited to join the PM family. Sorry if this question has been asked ad nauseam but regarding "Available Funds" in our account, is the entire amount used in the next billing cycle, if less/equal than my plan cost? So for exam...

PCW by • Good Citizen / Bon Citoyen
  • 1205 Views
  • 5 replies
  • 1 Bravos

Resolved! can I get the Lunar New Year Bonus ?

I got my SIM card and finished the card activation and transfer my number to PM Today. I noticed the Lunar New Year offer and did enter my email address to get a promo code before activating , but forgot to enter it during the activation. I also noti...

jiexu168 by • Good Citizen / Bon Citoyen
  • 2056 Views
  • 9 replies
  • 1 Bravos

Resolved! How to get copy of bill

How do I go about downloading a copy of my bill? Like a pdf of it? All I can find in self serve is payment history, but no actual document that I could use as official proof ownership or anything. Like a typical phone bill will have you account numbe...

goatowlpig by • Good Citizen / Bon Citoyen
  • 1916 Views
  • 4 replies
  • 2 Bravos

Resolved! Port confirmation code

I am transferring my phone number from telus and I have just received a port confirmation code, what do I do with the code?

mberls by • Good Citizen / Bon Citoyen
  • 2179 Views
  • 9 replies
  • 0 Bravos

Resolved! Getting a ticket

After becoming a community member how do I get a ticket to transfer my phone number?

hmberls by • Great Neighbour / Super Voisin
  • 1053 Views
  • 2 replies
  • 0 Bravos

Resolved! no connections

need your help!my phone doesnt work!wasnt direct payment. I paid by online in My Account, but still no connection!

Resolved! Need help lost password

Please help, I've forgot my password and only have email I've tried to recover with my email but i also forgot my gmail password what can i do thank you

trocdau by • Good Citizen / Bon Citoyen
  • 745 Views
  • 1 replies
  • 0 Bravos

Resolved! pre-owned phones

interested in motorola moto e...want to know how old these phones are

LATM by • Good Citizen / Bon Citoyen
  • 1629 Views
  • 7 replies
  • 0 Bravos

Resolved! Certain ways to participate for rewards?

Hello!I was wondering about the community rewards and if there are certain things I need to do to meet the participation requirements? Do I solely need to answer peoples questions or does posting questions and interacting with others count too? Thank...

Architect67 by • Great Neighbour / Super Voisin
  • 1788 Views
  • 9 replies
  • 2 Bravos

Resolved! Account Suspended while on dynamic autopay

Hi there, I am on dynamic autopay and I just found out today that my account is suspended. I can't make any calls or texts, nor can I even find or check where my credit card is on my account. I have never had any problems with this before. I even mad...

sbk1441 by • Good Citizen / Bon Citoyen
  • 2153 Views
  • 12 replies
  • 0 Bravos

Resolved! enroll in auto pay

Hi, if I enroll in autopay and change my mind in the future, will i be able to cancel it?thanks

maykel by • Good Citizen / Bon Citoyen
  • 1173 Views
  • 3 replies
  • 0 Bravos

Resolved! switched to new plan. was it worth it?

HI,I was on the 3 month plan for $120 and 6g data (split 2g per month), so I decided to try the new $40 offer per month that has 4.5g data. It will switch soon to the new plan. However, i see that the old plan shows on my phone as "LTE" and the new p...

maykel by • Good Citizen / Bon Citoyen
  • 1748 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone records

How do i obtain phone records from 2 years ago

ChadSanford by • Great Neighbour / Super Voisin
  • 1964 Views
  • 6 replies
  • 1 Bravos

Resolved! $10 Sign Up Referall Code Question

I was referred by someone on Reddit, when I signed up I somehow missed the input box on the referral code. So I contacted a moderator and gave the referral code the following morning after I signed up, explaining what happened. They stated they would...

goatowlpig by • Good Citizen / Bon Citoyen
  • 2988 Views
  • 9 replies
  • 4 Bravos
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