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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68844 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72555 Views
  • 180 replies
  • 32 Bravos

Resolved! Rewards

Hi I am on the $15 month plan and I am registered for auto pay and I started getting the 1 year bonus.  At the end of August I lost my phone and suspended my account by reporting Lost or stolen.  In mid September I found my phone and reactivated my s...

skitzer999 by • Great Neighbour / Super Voisin
  • 1560 Views
  • 4 replies
  • 0 Bravos

iMessage and data not working

I am currently experiencing data issues with my phone - I used all my data early last month and requested to upgrade to a $35 plan & paid for the upgrade in hopes that this was the issue with my phone but it has not improved.  This is very frustratin...

shellylynn by • Good Citizen / Bon Citoyen
  • 1723 Views
  • 4 replies
  • 0 Bravos

Card payment

PM has the wrong expiry date for my card and refuses my attempts to pay

loronent by • Great Neighbour / Super Voisin
  • 1856 Views
  • 9 replies
  • 1 Bravos

Poor reception in basement

I have had excellent reception in the basement since I've been with Public Mobile(over a year). Suddenly, in the last couple of days, people tell me that I keep cutting out. The phone signal is strong. Any suggestions?

Kennyp by • Great Neighbour / Super Voisin
  • 5301 Views
  • 22 replies
  • 0 Bravos

Rewards

I had 12 dollars rewards in my account but it’s not there anymore and it didn’t take it for charging my plan 

Kiyanna by • Great Neighbour / Super Voisin
  • 1122 Views
  • 5 replies
  • 0 Bravos

changed Ineternet providers

I recently changed internet providers and now I am constantly burning up all my data quickly. I have been a member for 2 years and never had this problem until I moved 2 months and changed providers. I have had no luck solving this, but I am not what...

ghostofsatchel by • Great Neighbour / Super Voisin
  • 2121 Views
  • 11 replies
  • 1 Bravos

Resolved! Rewards

Hi there, I’m new to Public Mobile but have started to search the community today to see if I can answer some of my questions, which I have— except I’m wondering... on average how low can you get your phone bill after answering questions and asking q...

Heslip1989 by • Great Neighbour / Super Voisin
  • 2460 Views
  • 11 replies
  • 0 Bravos

Self Serve Minutes

I have unlimited canada wide talk, but when trying to make a call it states I have used up all my self serve minutes?

Hillierbrent by • Great Neighbour / Super Voisin
  • 1386 Views
  • 7 replies
  • 0 Bravos

Resolved! plan change

if i switch the plan from $15 to $25 today,when the new plan start?right now or after next pay day?

francis100 by • Great Neighbour / Super Voisin
  • 1325 Views
  • 4 replies
  • 2 Bravos

No MMS texts

I've tried resetting my APN, removing my SIM card, and rebooting my phone multiple times without any luck getting an MMS to send. I've also looked at several of the past threads with similar and tried various configurations that were proposed as a so...

phoneitin by • Great Neighbour / Super Voisin
  • 1097 Views
  • 5 replies
  • 0 Bravos

PM number change

Hey guys, I recently changed the number on my public mobile account, As I am moving province. It has been two days now and I am still unable to make or receive calls and texts. On my PM account the new number is there but my old one is still showing ...

antokavna by • Great Neighbour / Super Voisin
  • 1729 Views
  • 6 replies
  • 1 Bravos

Resolved! can't login

My email address isn't being recognized and I'm alittle upset need help asap had to create this alternate email too talk with you guys please help me.

Resolved! Emergency calls only- purchased international calls.

Hi!, I am currently travelling and I purchased the international calls add on, making sure that the country I was staying at was included, However now that I am here (Spain) I don´t have any service, it only says emergency calls only. 

aurorita by • Great Neighbour / Super Voisin
  • 1434 Views
  • 4 replies
  • 1 Bravos

Resolved! Cell dead zone, force alternate provider

Short version: some places (eg bon echo park) have no belus signal at all, but there's a rogers tower at the park entrance. Does anyone know if it works to change provider to manual and select the rogers network, will it give me back 4g connection, o...

JohnSmith1 by • Good Citizen / Bon Citoyen
  • 6265 Views
  • 23 replies
  • 0 Bravos

Resolved! Plan change

I changed my plan to $50 before travelling on Aug 31. I set up a calendar reminder to change it back to $15 on Sept. 30 but found out that yesterday I was charged another $50! And my last payment day was mid Aug which means I lost about $100! Today i...

askyoba by • Good Citizen / Bon Citoyen
  • 1597 Views
  • 6 replies
  • 0 Bravos

Register New sim and Transfer number won't work

I have a number with Telus, just bought a pub mobile sim card,  Have been through the registration process now 10 times, and cannot get it to work. Get to the page where its finalizing the transaction and it ends with the following error: Oops! Looks...

kjnether by • Great Neighbour / Super Voisin
  • 2272 Views
  • 6 replies
  • 0 Bravos

Resolved! Autopay

Why is my plan expired when I'm on auto-pay? This is confusing.

stanschanuzer by • Great Neighbour / Super Voisin
  • 2848 Views
  • 9 replies
  • 0 Bravos

Resolved! Specific phone number

I have a specific phone number that I want to get however it’s not registered to my old provider so can’t be ported since I discontinued and it is not showing in the get a new number poolis there any way I can still get the same number.my WhatsApp st...

Malikhafeez55 by • Great Neighbour / Super Voisin
  • 1723 Views
  • 7 replies
  • 0 Bravos

Resolved! 2 add-on questions

1) what does 10 days mean? Is it 10 calendar days or 10 24 hour periods? 2) When I started buying add-ons I found the system incomprehensible and unusable until I found a good guide by SR Lauren written nearly 5 years ago and then was able to buy add...

derekc by • Good Citizen / Bon Citoyen
  • 3063 Views
  • 15 replies
  • 0 Bravos
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