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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72265 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74748 Views
  • 180 replies
  • 32 Bravos

Resolved! referral

I am switching to PM and am looking for a referral code to use when I sign up. Is there anywhere I can find one? I have bought my SIM card but have not activated it yet.

AJ717 by • Great Neighbour / Super Voisin
  • 2667 Views
  • 12 replies
  • 0 Bravos

I missed autopay and no service still.

3 days ago... I missed an auto payment and i had no service. I made 2 manual payments today and my owing cleared... with no service still. Do i wait a little bit for that to go through? I still kinda need service again so i can call and text. So, wha...

Dawson102 by • Great Neighbour / Super Voisin
  • 2257 Views
  • 11 replies
  • 0 Bravos

All my give a way data and minutes gone

I just came back from a 6 week trip. I have taken out the sim card right a way and used the German sim card. Now that I'm home I noticed that all data (around 5gb) and 500 national minutes is gone.I am on the $15 plan and have accumulated some data a...

maliview by • Great Neighbour / Super Voisin
  • 1265 Views
  • 7 replies
  • 0 Bravos

Someone stole my iPhone 12

Hi, I got a new phone so I was selling my iPhone 12 on FB marketplace. I reset the phone before sale like anyone would. I met the guy and he grabbed the phone from me, shoved me and took off with it. Because I reset it isn't in find my anymore so I c...

mcdale83 by • Great Neighbour / Super Voisin
  • 2567 Views
  • 13 replies
  • 0 Bravos

Resolved! multiple charges on credit card upon activation..

Hi there, I recently transferred from Koodo keeping my same phone number, I have two separate charges of the same amount from public mobile and one from koodo of the same amount...  Can anyone explain? I went with the $25/month plan and the 3 seperat...

tiff3 by • Great Neighbour / Super Voisin
  • 2202 Views
  • 8 replies
  • 0 Bravos

Unable to receive call

I switched from Fido 10 days ago and i still cannot receive phone call and did all trouble shooting as mentioned in the community.

Steptang by • Great Neighbour / Super Voisin
  • 1342 Views
  • 5 replies
  • 0 Bravos

Resolved! Possible number porting problem

Hello, I recently signed up and ported my number from freedom mobile to public mobile, and the process has been a little bumpy.  I can send and receive text messages OK, and I can make outgoing calls, but incoming calls are not working - my phone doe...

angelabennett by • Great Neighbour / Super Voisin
  • 2518 Views
  • 10 replies
  • 0 Bravos

Re: Cant sign into network

Hi, are you able to assist me? I am posting on behalf of my uncle, he is also on autopay and the payment has gone through as it normally does.When we long into the account, it says he is active.  But when he is on his phone, it says "Unregistered SIM...

mmottola by • Good Citizen / Bon Citoyen
  • 930 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment withdrawl

My payment has not been withdrawn from my card as yet

Sayeed57 by • Great Neighbour / Super Voisin
  • 2106 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards

When do my monthly rewards get applied to my account? 

Twillingater by • Great Neighbour / Super Voisin
  • 1861 Views
  • 7 replies
  • 0 Bravos

Resolved! why is my account suspended while I am on autopay

I have autopay setup. But when I login, it says my account was suspended. I think they should charge my credit card automatically for autopay. Why does this happen? 

ptang by • Great Neighbour / Super Voisin
  • 1359 Views
  • 5 replies
  • 0 Bravos

Cant sign into network

Hello out thereI'm writing in on behalf of my WifeAs she is unable to access the web.Cant figure out what is wrong, payments are made through auto Pay,but no service. Please help

toughguy61 by • Great Neighbour / Super Voisin
  • 1538 Views
  • 7 replies
  • 0 Bravos

Resolved! account deactivated

my mom's account got deactivated. She is out of country and I forgot to recharge it on time. Now I realised that it might be more than 90 days. She wants to keep the same phone number so please suggest me what should I do to get back the same number....

poojajain by • Good Citizen / Bon Citoyen
  • 2671 Views
  • 15 replies
  • 0 Bravos

Resolved! Stuck with activation

Trying to activate a new PM plan while transferring an old number from a non-PM account. Have replied "yes" to the transfer message text, but the activation browser page still says "Linking chosen plan to your account" and it's already been half an h...

jwong25 by • Great Neighbour / Super Voisin
  • 1482 Views
  • 5 replies
  • 0 Bravos

No Service

I activated a new SIM card this afternoon and I have no service... and I’m annoyed.  Anyway,  does anyone know why? 

amy9 by • Great Neighbour / Super Voisin
  • 1812 Views
  • 10 replies
  • 0 Bravos

the quality of international calls , texts are great!

the quality international calls, texts are great!once I got the bonus of 500 mins intl calls free, I called back home on the same day.the quality international calls, texts are great!Thumb Up!   

chch518 by • Great Citizen / Super Citoyen
  • 894 Views
  • 4 replies
  • 5 Bravos

Resolved! refer a friend

I referred a friend and have not received my rewards for that - he took my code and entered it but something happened and I didn't get it - his name was xxxxxxxx and he joined 3-4weeks ago - nothing is showing up on my profile for rewards?  Thoughts?...

joannewhite12 by • Good Citizen / Bon Citoyen
  • 2812 Views
  • 14 replies
  • 0 Bravos

Resolved! Receiving text messages while abroad

I'm planning to study abroad (not in the US) in the new year. Wondering if I would still be able to receive incoming text messages for services that send verification codes by sms. Of course I won't be sending text messages, making/receiving calls, o...

alanol by • Great Neighbour / Super Voisin
  • 11769 Views
  • 7 replies
  • 1 Bravos

Resolved! New Account -- Double Charge?

I activated my SIM card last week, December 8th. I signed up for the $25 plan with Auto Pay. Set everything up & after, I had an available balance of "$2" and an amount owing of "$25.76" to be paid before January 7th, so I went ahead and paid that be...

roseauto by • Great Neighbour / Super Voisin
  • 4886 Views
  • 17 replies
  • 0 Bravos

Resolved! roaming USA

hello, will travel to US for 2 weeks, so I guess I should purchase add talk, text and data. that means my own data,internataion calls minutes will be useless in US? if I call /text canada, how that works?  thank  you

yackinlyn by • Model Citizen / Citoyen Modèle
  • 4550 Views
  • 30 replies
  • 0 Bravos
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