Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid on a voucher for 45 and is saying I’m still out of minutes . I have 49 dollars on account
I’m trying to get my phone to work . I’m switching provider and keeping my number sent ticketyesterday still no sevice
Having a few issues. First, most calls not going to my phone, they say "Customer is not taking calls at the moment" and no I do not have the do not disturb mode on, nor arirplane mode.Second, almost all landline calls, will not go through to my phone...
Anyone experiencing a service outage?In Markham (toronto) here. No service for past few hours
Some calls from my work go directly to voice mail, they hear no ringing . Not all calls and not from every number. Also if they call again right after my phone almost always rings.This has now started happening when some Telus cell users call me.I h...
Hi, I tried to make two payments of $15 each for a data top-up.What should have been a 30 dollar total, somehow became 56.50Can I get a refund for this please?Thank you.
If I am going to be in the US for 40 days can I purchase 4 10 day add on at one to carry me for the whole 40 days or do I have to purchase every 10 days?
I have my mobile data activated, when i choose an app to allow data to it once i close the settings icon it grays out that app again. Anyone else experiencing this issue?
I'm trying to get started with Public Mobile but when I try to finish setting up I get an error stating"Oops! Looks like something went wrong when activating your account... Error Code: 821" I am also attempting to switch my number from Koodo to Publ...
So I activated last night, worked with a moderator to port in a number and all was good. Service was fine last night. Woke up to emergency Calls Only and I've since missed a phone appointment. Been trying to communicate with mods all morning with no ...
Hello, I'm a new Public Mobile user. Apologies if that sounds familiar, but I looked in other threads, and I'm still quite confused about what to do.I tried to pay but the transaction was refused because the "account has already enough balance". My d...
I am running out of data before the end of the month. But when I try to login both my gmail address for my home computor and my Iphone are rejected. what do I do.P.S. I have to log into a site to state that I am covid free at the start of wokrk.
Hi I got “95%”exhausted data memo so I purchased a gig a few hours later my data was cut so I went on the phone purchased another gig ... re-booted the phone now 6 hrs later it is again sending me the “95%” used caution and I’m down $30
Hi all, I actived Public mobile SIM card with the old number from Bell, I can call out and use data from Public mobile but coming call directly to voicemail and can not receive messages ( I do not know why Bell Sim still works and Bell said because t...
Hello all,I made my SIM purchase online and have received it but for the life of me, can not find a pin on either emails or text. I’m probably missing something here due to the fact I’m not really much of a techy...... I’m actually surprised I made i...
Anyone know why I am getting, and how to prevent, this layout? Happening with Chrome and Opera.
@aanthires All of us in the forum are fellow customers who are here for the same reason - help fellow customers and earn $$ rewards (a pittance really but we just love to help) and badges for doing so. That means the more we post, the more $$ or cen...
I didnt see for a full year or more that public mobile was taking auto payment. Plus I looked like I needed to add money every month. I look at my history after it thanked me for a payment as I made one. The timing was funny was the only reason I n...
I am having a problem creating a new password.
Hello, I am a student currently paying the $25 plan every month which includes unlimited talk and text and 500mb of data although, for the last 3 months $15 extra every month for more data. Which I did not add and I personally cannot afford it. Plea...
Hey guys, this might be a stupid question but for the $15 plan, when it says "100 minutes Canada-wide minutes", does it mean the 100 min is when i am calling out? I see another section under the plan that says "Unlimited Incoming Calls" which means ...
