Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i am trying to add or replace my current auto payment card to another bank card
I got the bonus "one time "1gb. Is this a permanent bonus addon that will be given each month and stays with the lifetime of my chosen plan? Or is this a one time 1gb thing that once I use it, its gone forever. That's all I want to know, thanks.
Is there any data plans more than 8gbs? I was away last month and had to add 3 gbs costing $30 each time. Don’t like spending $135 a month for the extra data. Or is there any better add-one?
I got a bonus gb last week and my billing cycle is done this week and I haven’t used all my original data so I was wondering if that bonus gb will carry over to my next months service?
I have a Samsung A8 (2018). I don't have data on my plan. I searched through the forum and set up a new APN for MMS only in the hopes of removing the nag notification to sign into network. The settings are correct as found many times in these forum...
At new cycle my data wasn’t renewed. Next day after the payment I receive that message. a week later I’m out of data 5gb, which is impossible. I look through the data usage history and it’s 2 gb max used for today’s date. I need moderator’s help.
its almost a month i cant acess my account. old password did not work, I reset successfully the self serve password but it did not work as well, I have been trying but nothing seems to work out.
My plan expired... I decided rather than to renew the same i would downgrade to a cheaper plan -which i did- however now, the money was taken from my banck account and public shows it did not go through but it shows on my banck account public was pai...
Please, I tried to fix prblem with my battery that was going fater, not keeping charge so choose for mote time of use but now it can't open so do you know how can I fix it or can you help me with?
I thought I might share my most recent experience (today) with the fully staffed customer service department of pm's parent company telus. Maybe the complainers of the lack of customer service at pm can decide whether a full service telecom company i...
I have unlimited international texting. Can I text while I'm in Scotland?
If you're like me, you may have recently switched your mobile carrier to Public Mobile along with your carrier-bought phone and have ended up with a ton of your previous mobile operators branded bloatware, not to mention hard-coded settings (in the m...
Hi my phone suddenly cannot make a call and even my friends can’t call back to me by my phone number it always ask to let a message
I've bought data with a voucher and charged it to my phone. Although I got a message saying I successfully added it to my account, I can't use data in any way. I'm getting a notification saying "sign in to network public mobile". When I press it, I'm...
Anybody know how to transfer number I am trying to but it’s not letting me
Hi, I have added a credit card to my account and am trying to make a payment to add some credits to my account, but am getting this error: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transac...
With $10 plan ,how many free incoming minutes do I get?Is it 50 free outgoing AND incoming minutes in total i.e. whenever first 50 minutes are consumed irrespective of whether its outgoing or incoming ,my service will not work anymore?
@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?
Hi,My account is temporary suspended as I forget to renew my CC. Attempted to log in to self serve (twice changing password) always failed.can you please help?Thx
Trying to figure out how to get my daughter's iPhone to send / receive SMS messages when her data runs out. It worked fine on the $10 plan (limited talk and text). Now on $15 plan (talk, text with 250mb bonus data) it works while she has data and wif...
How can I get my data working on my new phone?
I activated a PM sim today and took the phone number I was given. At home I used self serve to port over my old number. The result said successful. On self serve it is showing the correct number ported, on my phone it is showing the number I was give...
I've just activated my account a few hours ago and have been unable to login. Password reset isn't working either, nor am I able to login to create a support ticket (interval service errors). Looking for next steps... Thanks!
So, I had a credit card enabled in my account and changed it to the CIBC visa debit card. It says my autopay is enabled and my plan expires tonight. I tried to make a payment but it says"Unable to Process TransactionSorry, your credit card was declin...
@CS_Agent my phone after 3 days has still not ported over. This is unacceptable. I have provided the necessary info. Please help.
"Refer a friend and take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Your friend will also receive a one-time $10 credit!" Is this valid for online purchase or can i buy sim from walmart and get the ...
I sent a money order to their office and it was confirmed by the mods that they received it (in a private message) and signed upon delivery (initials AC? along with a signature) on Monday with Canada Post tracking number and now the mods inform me th...
Boujour, Cet après-midi j'ai envoyé 5 SMS et 3 d'entre eux ont été compté pour 4 envoies chacun, donc je me retrouve avec 14 envoies débité dans mon compte au lieu de 5. Je ne comprend pas !!! Christian
On the $60 Canada-US plan -if a Canadian customer calls my Canadian number while my Canadian number is in the US, is it long distance for the Canadian Customer. On the $60 Canada-US plan -if a US customer calls my Canadian number while my Canadian n...
1- There was a recent discussion around the lack of an available receipt for payment forcing people to tie up moderator time to get one if needed. This seems like such a no brainer to me. All the info needed is available in Self Serve, all that is mi...
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