Cell number not ported from old carrier

[kandee1]

I need to submit a ticket 

[BKNS27]

@kandee1 

So I am assuming your found your old SIM so you can confirm to the SMS text from old carrier.

[softech]

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@kandee1 wrote:

Ok, all good now, thanks

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@kandee1   So, all sorted out with the porting support team?

Enjoy!!

[kandee1]

Ok, all good now thanks.

[kandee1]

Ok, all good now, thanks

[softech]

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@kandee1 wrote:

My number showed on computer as porting correctly & old SIM card disposed of. I need you to te-request port of number & I will clear it with Rogers.

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Yes, if you have disposed the SIM card, it might be an issue.  But Call Rogers to arrange first.  If they are ok you port without you reply the text, then call back the PM porting team number I sent you and ask PM to re-trigger the process.

let us know how it turns out

[kandee1]

My number showed on computer as porting correctly & old SIM card disposed of. I need you to te-request port of number & I will clear it with Rogers.

[softech]

@kandee1   How long you have request porting?  did you reply to a text from your old carrier to approve the porting within 90 minutes?

I will private message you a phone number to call, it is Porting support team and they will provide you update and assist.  Please check your Community inbox on the top right, envelope icon

(You probably don't need to open ticket, just call the number, quicker)

[VIP_Tech]

Hi @kandee1 

get in touch with  Customer Support Agent (publicmobile.ca)

if SIMon, can't submit a ticket send Private Messages to Customer Support Agent

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