02-08-2022 04:57 PM
How to reactive my account?
I also have no service with my phone, how to reactive?
02-09-2022 12:29 AM
If you are near the end of your payment cycle and on AutoPay, suspension notice is normal and you can ignore.
02-08-2022 05:08 PM
Hi @Tuqing
close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,
long in to self-serve
Click on Payment
Make a Payment
Payment Type: select ( Amount Due )
Click ‘Submit’,
after payment successful, Reboot device.
02-08-2022 05:08 PM - edited 02-08-2022 05:11 PM
@Tuqing Are you still able to login to My Account? You should be able to if your account is suspended for less than 90 days
If your account suspended for less than 90 days and you can login to My Account, then go to Payment Tab, One time Payment, and then use "Other (Enter the desired payment amount) " from the pull down and manually enter the Plan amount
Once submitted, check if the button Reactivate Current Plan is around. If so, click on it
Then logoff from My Account and Reboot your phone and it should be good
However, if the account was suspended for longer than 90 days, you would not be able to log back in My Account as your account would have been permanently closed.
02-08-2022 05:08 PM
Voucher locations: https://www.publicmobile.ca/en/on/store-locator
Vouchers on-line: recharge.com , https://www.ding.com , sometimes NO FEE: https://canadiancellsupplies.com/
Instructions to add a voucher from your phone:https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...