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Account suppended

Tuqing
Great Neighbour / Super Voisin

How to reactive my account?

 

I also have no service with my phone, how to reactive?

4 REPLIES 4

BKNS27
Mayor / Maire

@Tuqing 

If you are near the end of your payment cycle and on AutoPay, suspension notice is normal and you can ignore.

VIP_Tech
Town Hero / Héro de la Ville

Hi @Tuqing 

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

 

long in to self-serve 
Click on Payment
Make a Payment
Payment Type: select ( Amount Due )
Click ‘Submit’,
after payment successful, Reboot device.

 

read about Reactivate a suspended plan (publicmobile.ca)

softech
Oracle
Oracle

@Tuqing   Are you still able to login to My Account?   You should be able to if your account is suspended for less than 90 days

 

If your account suspended for less than 90 days and you can login to My Account, then go to Payment Tab, One time Payment, and then use "Other (Enter the desired payment amount) " from the pull down and manually enter the Plan amount 

  https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

 

Once submitted, check if the button Reactivate Current Plan is around.  If so, click on it

Then logoff from My Account and Reboot your phone and it should be good

 

However, if the account was suspended for longer than 90 days, you would not be able to log back in My Account as your account would have been permanently closed.

 

benfatto
Deputy Mayor / Adjoint au Maire
  • Login to your account and make the required payment by voucher, or credit/debit card
  • Purchase a voucher and deposit it to you account by calling 611

Voucher locations: https://www.publicmobile.ca/en/on/store-locator

Vouchers on-line: recharge.com , https://www.ding.com ,  sometimes NO FEE: https://canadiancellsupplies.com/

 

Instructions to add a voucher from your phone:https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352/highlight/t...

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