@steveburton132 you got error 821 as well? Did you request porting when you going through the activation? It is usually missing information during Porting request (sometimes because you entered IMEI instead of Account number)
DO NOT try to re-attempt activation again. First check your credit card, likely PM already charged you the money
Put the PM SIM in a phone and see if it connects. Usually it will as PM should have already activated your SIM at this stage.
If you can connect, you should be able to make outgoing calls. But incoming should be a problem as the porting likely still missing information.
If you have been charged, but SIM is not connecting, open a ticket with PM support by direct messaging them, tell them the SIM issue and ask them about the porting as well.
To open the ticket, message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there
If you have been charged, SIM connects and can make outgoing call, then call the porting support team in the morning and ask them if you missed any information to complete the porting. I will message you the number via Community inbox on the top right, envelope icon.
