[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! No bonus free SIM received
Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...
Resolved! Question
HelloI need help with thisI bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.How I can to do the reclamation of this?
Resolved! Infinix Zero 8 support
I have searched the web with no clear answers. I would like to know if Infinix Zero 8 would be supported on public mobile network.here are phone specs: https://www.gsmarena.com/infinix_zero_8-10401.phpI also tried willmyphonework.net but the Zero 8 m...
Resolved! Rewards
This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info
Resolved! Credit Card Declined
I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues. I logged on to PM website and removed the card and added a ...
Resolved! Referral reward
I referred a friend in december and we activated the sim in the last week of december. Neither the referral reward ($1) nor the $5/6 months rewards are reflecting in my account yet. I believe the referral reward should show in my account right away b...
Transaction History Missing Reward Lines (Found under View Payment History)
I have an account that, for some reason, is missing the Credit (reward line items) on the Transaction History.For many months, without fail, all Credits and Debits were listed on the same day. This account was not in Suspended status, nor was it list...
Resolved! I need help
My SIM card is blocked I need pin PUK
Resolved! I want to suspend this account,
I want to suspend this account,my sons phone is broken and he has no money
WOW: How many logins do we need?
Ok so lets start with this... I manage all of my family lines, had 5 and recently dropped one so now for my wife and kids I have 4. This means... 4 Control Panel logins 4 NEW reward logins 4 Community logins OMG even if I only have 1 line that is 3 l...
Resolved! SIM card
Received my SIM card today and activated it but was told by email last week that an extra free SIM would be delivered which I could use as I like. There was only one SIM in the envelope. Was planning on giving it to my granddaughter. Is there any wa...
Resolved! I cannot reactivate my account although I have enough funds
Hi, I cannot reactivate my account although I have sufficient funds in my account (15 dollars)It shows I have 15 dollars. But, it still shows "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has ...
Disappeared Solutions
@J_PM: Three of my earned solutions from yesterday have since disappeared, two on posts about erroneous emails informing customers of switching to public points system that have since been moved and integrated into this one thread created since the...
Resolved! Port Number Text Verification Text no More?
Yesterday, I was told by koodo service that if you are porting your number between telus subsidiaries (telus,koodo,public mobile) that there will not be a text to confirm anymore? This is supposed to be a brand new change. Can anyone confirm this? ...
redmi 6 - 3G doesn't work
Hi,I just joined PM. I'm on the $25 plan. My phone is redmi6. I've looked at the phone compatibility & I don't see my phone on the list. nevertheless, I've search previous threads and it seems that redmi6 will work on 3G bandwidth. But I'm having a p...
Resolved! I'm new to Public Mobile, need to ask, how does Public Mobile Community work?
This would be my way to orient myself in the process
Resolved! Return my phone
I would like to return my phone for a refund. I am within the 30 days of purchasing it
Resolved! Ported number isn't active yet
I ported my number over from a different carrier over 24 hours ago. I got the text and said YES to authorize. The number is not active on my old phone (and Telus has confirmed it is not longer active with them as of yesterday) but is not active on...
My account
I forgot my account password
Resolved! Can I get the call history and texting history from the website?
Hi, I just want to buy a SIM. I want to know if the phone numbers are shown on the call history and text history which I can get from the website. Thank you. I want to see the incoming call numbers. And also I want to see the phone numbers I am texti...
Resolved! Missing rewards for the person referred me and missing reward for myself
Hello, I activated my dad's referral code in late Dec, but I didn't get my $10 reward. My dad is supposed to get a $30 bonus reward (each month get $5 rewards for six months) as well with a 1$ discount for the refer a friend monthly fee Thanks!
Resolved! phone rings busy when people call me
For 2 months my phone has rung busy when people call me. Text is working and I can call out.
Resolved! Refund Ticket issue.
This keeps coming up when I tri and submit Ticket. And original moms have gone missing.
Resolved! My phone minutes are not available to me
Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left. This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both local...
Resolved! Receipts question…
I require receipts, for the entire year, for both of my Public Mobile cellular accounts. How can I obtain these? Thanks guys.
Resolved! New Rewards Page says "Account Suspended"
@J_PM What course of action should I take? My Rewards page says Account Suspended. Should I just ignore this message? All my services are working. I am not up for renewal. My self service page looks fine.
Why can’t I sign into My Rewards?
This is what I get on an iPad. My account login is ok.
Resolved! New Rewards Points Program
I have logged in to the new “My Rewards” site and my account plan cost is incorrect (by over $20 a month). I don’t want to enroll and have a new plan applied. Everything looks good under “My Account”. Anyone else experience this or have issues after ...
Resolved! Charged for services after porting number
I ported my number to another provider. I had auto pay enabled before hand but given that I have left the service, why am I getting charged still?
