[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just switched from Telus to Public Mobile
Tried to select Public mobile as new network provider and will not let my phone register.
trying to activate a SIM card and get error code 821 on payment with visa
trying to activate a SIM card and get error code 821 on payment with visa
No Cell Service
Just this morning my phone is not connecting to the tower. I have tried a few times to put on airplane mode and off again to see if it would connect. But nothing. Are there any known outages (we live an hour south east of Edmonton)
Resolved! International Long Distance Minutes
Is Ecuador incl
Resolved! automatically send texts to destination number 244444
My usage history shows that I sent 2 texts to destination number 244444. I did not send these messages myself. I just want to know who is the receiver 244444? What are the texts about? Is there any fraud?
Resolved! Additional sim
Hi I would like to use a sim card for GPS tracker. Do u have any economic packages to add a sim with minimum data package per month
Resolved! Sim card invalid
New sim card won't accept.
Resolved! Joining….
I started the process now but I’m not sure why it hasn’t transferred service yet I typed yes to the text but I still have service on my old sim an don’t know whyan they sent a number if I can’t verify through text but their only available at 8am now ...
Resolved! Phone bill payment
Is public mobile phone bill payment every month consider as recurring payment in Tangerine?
Puk Code
Hey there, I recently broke the screen of my S7. I can use the phone through the pc but the sim card seems to be locked saying puk code needed. could you help me?
Out of country and just checked and found my account suspended-heading back in a few days need it
I do not believe I had changed anything and am/was on autopay and yet it tells me I am suspended. I changed credit card just in case and tried to process a payment and nothing seems to have changed.
Resolved! Public Points Program
Does anyone know when this program will start up and how we opt into it? Thanks
Resolved! No bonus free SIM received
Hi, after I ordered a SIM card, I got an email noting that I would get a bonus SIM card in addition to my order. When the package arrived, there was only one SIM card...
Resolved! Question
HelloI need help with thisI bought a cell phone and I have received a message that it is delivered but really I have not received my cell phone.How I can to do the reclamation of this?
Resolved! Infinix Zero 8 support
I have searched the web with no clear answers. I would like to know if Infinix Zero 8 would be supported on public mobile network.here are phone specs: https://www.gsmarena.com/infinix_zero_8-10401.phpI also tried willmyphonework.net but the Zero 8 m...
Resolved! Rewards
This new rewards thing. So now we won't get so much off a month? And do we need to register for this? It won't let me sign in with my account info
Resolved! Credit Card Declined
I have a credit card set up for autopay and recently I got a text from PM saying that it was declined. This makes no sense as I'm still able to purchase stuff on it and I have had no issues. I logged on to PM website and removed the card and added a ...
Resolved! Referral reward
I referred a friend in december and we activated the sim in the last week of december. Neither the referral reward ($1) nor the $5/6 months rewards are reflecting in my account yet. I believe the referral reward should show in my account right away b...
Transaction History Missing Reward Lines (Found under View Payment History)
I have an account that, for some reason, is missing the Credit (reward line items) on the Transaction History.For many months, without fail, all Credits and Debits were listed on the same day. This account was not in Suspended status, nor was it list...
Resolved! I need help
My SIM card is blocked I need pin PUK
Resolved! I want to suspend this account,
I want to suspend this account,my sons phone is broken and he has no money
WOW: How many logins do we need?
Ok so lets start with this... I manage all of my family lines, had 5 and recently dropped one so now for my wife and kids I have 4. This means... 4 Control Panel logins 4 NEW reward logins 4 Community logins OMG even if I only have 1 line that is 3 l...
Resolved! SIM card
Received my SIM card today and activated it but was told by email last week that an extra free SIM would be delivered which I could use as I like. There was only one SIM in the envelope. Was planning on giving it to my granddaughter. Is there any wa...
Resolved! I cannot reactivate my account although I have enough funds
Hi, I cannot reactivate my account although I have sufficient funds in my account (15 dollars)It shows I have 15 dollars. But, it still shows "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has ...
Disappeared Solutions
@J_PM: Three of my earned solutions from yesterday have since disappeared, two on posts about erroneous emails informing customers of switching to public points system that have since been moved and integrated into this one thread created since the...
Resolved! Port Number Text Verification Text no More?
Yesterday, I was told by koodo service that if you are porting your number between telus subsidiaries (telus,koodo,public mobile) that there will not be a text to confirm anymore? This is supposed to be a brand new change. Can anyone confirm this? ...
