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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I can’t sign in to account

I get messages from Public Mobile but have never been able to sign into self serve account, trouble signing in from beginning but phone is working fine, somewhere given email address Gr2, but had always used xxx@xxxx.ca? Edit by Dunkman: removed per...

Resolved! Tranfering my Number from kood to public mobile

I activated my public mobile sim card, however i am unable to transfer my old koodo number on the new public mobile sim, can some one guide me step by step whether how to transfer my number from koodo to public mobile. Thanks

Voucher

Why doesn't Public Mobile accept my voucher # xxxxxxxxxxxxxxxxxxxx which I purchase today from Telus for $15.00? edited by computergeek541: removed voucher number

Resolved! Cannot login to self serve

i tried logging into the self serve menu and it wouldnt allow me to rest my password. It kept saying i had provided an invalid email. So i tried setting up self serve using the same email and it said i was already registered for self serve ?? I have ...

Porting from voip.ms over existing PM number?

I got a friend to move to PM from Bell Mobility, and they decided to port their Bell number to my voip.ms account (forwarded back to their PM). It's working well AFAIK but they've decided they want their old Bell number on their PM line. We're logged...

Call usage history past three months in a file format?

I'm trying to prove residency to ICBC and they want call history records out to at least four months ago. I can only find an option for up to the past three months through the public mobile website and I only have the option of viewing it on the webs...

Re: Change local calling area

613

Resolved! Re: Beginner’s Guide to the Community

Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

Resolved! Data Roaming Add On Didn't Work

I purchased 2 add ons 2 days ago. 8$ for USA Texts and 15$ for 1GB USA. Normally I cannot send texts in the USA but was able to yesterday when I went (so that worked), but I had no data! I re-started my phone, turned ON data roaming and had data ON, ...

Name

Resolved! Name

Is there a way to change your user name?

Resolved! Voicemail

How is it that I get a voicemail when no call shows up in the call log? There is no ringing for the call and it doesn’t show up in the call log but I get a message saying I have a voicemail. This does not happen all the time, some calls ring throug...

my service is suspended because of over use now I have paid balance in my account still no service

Resolved! help! my public mobile phone was stolen!

recently my car was broken into and my wallet and phone was stolen.Need help figuring out how to get a new phone and still keep my old number.Service has been deactivated,And ive picked out a new public phone and put it in my cart.Now whats next?Havi...

Resolved! How does AutoPay work?

It's my first week using Public Mobile and wanted to ask about how exactly the AutoPay system works.1. Can I change my plan after 1 month is done? or should it be done 1 day before expiry?2. If I marked the plan to be autopay but happen to change to ...

Does anyone else find the billing and payment layout confusing?

I love Public Mobile and all it has to offer. However when looking at my charges, rewards, credits and balance, I find it quite confusing. Could there be a clearer condensed way of showing this information?Has this issue been mentioned before?Thank...

Thinking of switching from Rogers/Fido, Telus/Koodo or Bell/Virgin Mobile over to Public Mobile?

posting of referral codes in't allowed

For those who need a referral code...

members are not allowed to advertise other use their referral codes

Need referral code for new activations

SIM card not working. No service message on iPhone

Hello. I recently purchased a PM SIM card. I put it and i don’t have signal. I try to reset all things and nothing works. I tried putting another SIM card from PM and works well. Please help! Thank you

Resolved! Community rewards

Hey I got an email 2 weeks ago that I was in the top 50%. Why didn't I get a reward ? My bill just renewed today.

Resolved! New User Dialling Issue

Just signed up a new Public subscbriber . Phone number seems to have ported successfully.Text works fine ...she can call me , but when I dial her number I get " The customer you are calling is unavailable at the moment ..please try again later " ...t...

Resolved! Locked out

I’m locked out of my account

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! I can’t sign in to account

Resolved! Tranfering my Number from kood to public mobile

Voucher

Voucher

Resolved! Cannot login to self serve

Porting from voip.ms over existing PM number?

Call usage history past three months in a file format?

Re: Change local calling area

Resolved! Re: Beginner’s Guide to the Community

Resolved! Data Roaming Add On Didn't Work

Name

Resolved! Name

Resolved! Voicemail

my service is suspended because of over use now I have paid balance in my account still no service

Resolved! help! my public mobile phone was stolen!

Resolved! How does AutoPay work?

Does anyone else find the billing and payment layout confusing?

Thinking of switching from Rogers/Fido, Telus/Koodo or Bell/Virgin Mobile over to Public Mobile?

For those who need a referral code...

Need referral code for new activations

SIM card not working. No service message on iPhone

SIM card not working. No service message on iPhone

Resolved! Community rewards

Resolved! New User Dialling Issue

Can't make paymennt with Valid Visa Debit

Plan change and refund

Lunar plan promo code

Locked out

Resolved! Locked out

my mum recently passed away & I am trying to find out if her cell number is still active

EXT not working at all in rural areas in Atlantic ...

Can't make calls

Change plans

Delayed incoming calls

Difficulty navigating Public Mobile Support.