Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My service has been disconnected and I have vouchers too add but it’s not allowing me! Please help
You have charged my American Express twice for a new account and I aparently still have no account ?
Hi, I am a visitor from the US, and I purchased a public mobile sim a couple of days ago with a $50 unlimited text and calls between Canada and US and 8 GB data plan. I am not being able to use mobile data even though it is activated. Under the Cellu...
(Solution below) I reactivated my plan by topping up. I can connect to the PublicMobile network, but any call I attempt to make results in a recorded message saying that I need an add on for long distance calls, in spite of my active plan including C...
Hello,I am looking to join Public Mobile and my father is currently with Public Mobile. His plan costs $60 for 3 months with unlimited texting and calling. Can I keep this plan?
Latest promo was for new customers only and you had to get SIM card before midnight Sunday to get it.So l ordered sim before minight and received it today.I installed it but l don’t seem to see any way to get the promo.Can you help me.
Unable to process transaction. Sorry we are unable to verify your credit card information, so this purchase could not be completed. What do I do now?
Hi,I recently activated in store, but I do not yet see the recurring $5 discount nor the bonus 500MB data. Will this take some time to apply? Thanks.
can't receive calls. could someone help me out
I activated my SIM on 21Jul and I have been charged twice for the plan ie.$40.25 and 34.50. and it was $35 plan with $5 off so it is 34.50 with all taxes. They added$35 to my account instead of $40.25 as the $5 off wasn't properly applied to my plan....
Does Samsung Galaxy Note 9 work with Public Mobile? Does it depend on the model, or all models under Note 9 work? Note 9 isn't under Check Your Phone device compatibility list.
Hi there,I've transferred my number from lucky mobile to public mobile.After activation I'm able to call, use internet, text message but can't receive any call because of the porting issue hope so. How to fix the issue any idea?Your experience in thi...
Hi you guys took a double payment for my plan now I’m lacking 54.00 in my account. Even though the funds are on my public mobile account I can’t be without the 54.00 in my bank as it is for my insurance
If I were to access voicemail from my landline phone, what number to call? Also, what password to use? I have never used or change voicemail before so it would have been PM default
My spouse's contract is nearly up and I'm trying to convince to go to PM. Talking to a cell phone sales associate was warned that if you leave the local calling area you will be charged for "domestic roaming" (within Canada). Is this true or was th...
This is a recurrent issue for me. When I first signed up for Public Mobile in April, after receiving my SIM when I tried to make a call it says "Public mobile here, sorry, talk is not included in your account..."However it is. I used the online chat ...
Hi! I topped up my plan on the 19th (by using a voucher bought at Shoppers Drugmart).Today it's the 23nd, and I still can't use my phone. This is very frustrating, especially since my next payment is due on Aug 17th, and I won't even be able to get a...
I'm a former pm customer who is coming back thanks to the new $60 plan with US usage. My question is can I get a payment voucher at kiosk when activating to pay for first month? Reason I ask instead of using credit card as currently waiting for a rep...
Its been 3 days since Ive been messaging trying to a solution. Someone please fix my account. It's overpaid yet it doesnt work. I don't even know what to say this point except... Fix my phone!
Today (July 23) would be the beginning of my 3rd month with Public Mobile and, just like last month, a few days before the plan was to renew, I logged in and made a credit card payment to ensure there were funds to cover the plan. I paid the "recomme...
Hi there, My MMS images arent sending through text messages even though it was fine a few days ago. I havent messed with anything and I have the data and the text plan for it.Halp!
Hello How long does it usually take to get a response from a moderator ? I ve been trying multiple times at different times of the day and not having much luck .
Created an account but when we entered the SIM number it says it's invalid. Now when we try to log in the account doesn't exist. I thought maybe I needed to start all over, but now the system says the public mobile SIM# is invalid. Bought a new card ...
I check my phone is not on DND but phone call goes straight to voicemail. I could not login to my account to check, not sure why.
I cannot login to my account, it just doesn't spin but i could login to Community. Is PM doing maintenance?
During activation : Filled out form and got an error at the last step. Not recognizing account if I try to log in. Will not let me redo with same SIM. Please help!
Hello I recently changed to the $40/ 5g plan from $30/ 1g..I have autopay but I am not recieving the bonus 500mb. How can I get what was promised for this plan? Thank you. My Data & Add-Ons Data & Add-OnsAmount Used5GB at 3G Speed0 / 5120 MBAutoPa...
Hi, I just purchase an international add on for $15 now realising it does not work for the country I need it for. Can I get a refund?
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