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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 70937 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 73849 Views
  • 180 replies
  • 32 Bravos

PIN Activation problem

Hello guys I'm having issues activating my phone plan. I don't know the PIN that I am being asked to enter on the my phones home screen to activate the plan. I tried to enter the number that was on the Sim card but that didn't work. Any suggestions?...

Resolved! My sim card keeps giving me error

And when I try change password it will let me  and rest password  my question is the wrong one  I never filled out the question

Jay20 by Great Neighbour / Super Voisin
  • 1128 Views
  • 5 replies
  • 0 Bravos

payment with credit card

I didn't change anything on my account of Public Mobile. And my credit card works well. My phone was suspended yesterday with a message below: "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has...

irene2021 by Great Neighbour / Super Voisin
  • 1764 Views
  • 8 replies
  • 0 Bravos

Resolved! Activated SIM not working

Hello, I received a SIM from Public Mobile and activated it yesterday (including a request to transfer my number from my old provider). Today my SIM is still not working. I believe this could be due to at least 2 things: My old SIM was not inside my ...

jello8 by Great Neighbour / Super Voisin
  • 3006 Views
  • 7 replies
  • 0 Bravos

Public Mobile Payment Vouchers ... expiration?

I've purchased many of these over the years. But I usually entered the secret code to redeem them within hours, sometimes within a couple days because Self-Serve was being glacial or I just forgot they were in my pocket. I'd like to offer some as "gi...

Korth by Mayor / Maire
  • 2562 Views
  • 9 replies
  • 3 Bravos

Are These Problems Exclusive to PM?

I should start by saying I love PM for their affordable, no-frills plans and simplicity—this is why I originally chose them. Secondly, I should mention I'm currently on the 3GB plan and my phone is the Ulefone Note 9P. And finally, I should mention P...

Keskin by Good Citizen / Bon Citoyen
  • 3879 Views
  • 21 replies
  • 2 Bravos

Samsung S7 status bar showing provider?

Is there a way for provider's name (PM) to be shown on Status Bar on Samsung S7?It will be helpful to quickly know when phone is connected to network having PM name there and not looking for tiny signal symbol.

Meow by Mayor / Maire
  • 3278 Views
  • 15 replies
  • 1 Bravos

Resolved! Fake calls

I am getting fake calls for my number that I am called them

satinderB by Great Neighbour / Super Voisin
  • 2817 Views
  • 11 replies
  • 0 Bravos

Resolved! How can I cancel autopay when out of country

Hello, Anyone know how I can cancel autopay on my phone, when I'm out of country without service and cannot get a confirmation code to set up an account? Is there a phone number I can call? I created a support ticket, but it's been more than a week w...

crtraveler by Great Neighbour / Super Voisin
  • 1955 Views
  • 8 replies
  • 0 Bravos

Resolved! Receiving SMS overseas

Does the Public Mobile plans include receiving SMS messages overseas, specifically in the Hong Kong/China area?

Wholecloud by Good Citizen / Bon Citoyen
  • 5338 Views
  • 4 replies
  • 0 Bravos

System time slow by 1 minute

So weird....starting this afternoon I noticed that the time on my phone is 1 minute slower than everyone else on other networks I have been texting.  I checked current time and indeed I am 1 minute behind.  I checked to make sure time is set to autom...

Scotty2 by Great Citizen / Super Citoyen
  • 3189 Views
  • 22 replies
  • 0 Bravos

Re: Beginner’s Guide to the Community

Hi, I've been using Public Mobile for a while now, and I have a complicated issue that I would like to bring to the attention of a customer service representative. There is a bank employee who I am the client of, and is currently helping me resolve a...

EthanWang by Great Neighbour / Super Voisin
  • 925 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation for a specific number

I was able to get a new number that i like...   after inputting all the details, it shows error 821 ... i re-do again and could never get that phone number anymore... any way i can get it back?? 

121319021 by Great Neighbour / Super Voisin
  • 1591 Views
  • 7 replies
  • 0 Bravos

Resolved! 90 day plans

I am on a 30 day auto pay plan. However I noticed a 90 day plan option, but cannot find it?

Topcat74680 by Good Citizen / Bon Citoyen
  • 1381 Views
  • 4 replies
  • 0 Bravos

cannot connect

no one in my houshold can send or recieve calls there are no alerts for my area. what can I do ?

joehickey by Good Citizen / Bon Citoyen
  • 4673 Views
  • 23 replies
  • 0 Bravos

Resolved! Renewal date keep changing

Hello, When I first sign up with Public Mobile, my plan renewal date was the 16th, now it is the 9th. I lost 1 week with my plan. Why does it happen?

dathanase by Great Neighbour / Super Voisin
  • 5388 Views
  • 31 replies
  • 0 Bravos

Resolved! Cancel autopay

Hii… i have a number associated with my email.. its a number for my father in law.. and now he is out of country… so i want to cancel the autopay…

Aman-88 by Great Neighbour / Super Voisin
  • 1806 Views
  • 7 replies
  • 0 Bravos

Resolved! Add ons

I purchased the wrong addon but then corrected it with the correct add on to text and call from US but cannot send texts.  You took both the 10.00 and 15.00 from my credit.

debcase by Great Neighbour / Super Voisin
  • 1624 Views
  • 6 replies
  • 0 Bravos
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