02-07-2022 05:13 PM - last edited on 02-08-2022 12:00 AM by Dunkman
02-07-2022 09:49 PM
@SantiagoG wrote:My sim number is invalid
@SantiagoG - so you got your service one month ago, and I presume it was working until it went into suspended status 30 days after activation?
What happens when you call 611, does it say suspended?
If you have not registered for a My Account, register for one here: https://selfserve.publicmobile.ca/self-registration/
Then you can pay online with a credit card or voucher. You can also add vouchers by calling 611 from your device.
See payment options here: https://www.publicmobile.ca/en/on/get-help/articles/voucher-payment-options
If you are still having difficulting logging into My Account, try the Forgot your password option (if you cannot remember, if the account was created previously).
If still issues, ask Customer support agents (CSA) to assist you with getting logged in to you account so you can manage things.
Methods to contact CSA here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent
02-07-2022 07:29 PM
I’m not able to enter to my account either
02-07-2022 05:33 PM
@SantiagoG wrote:Yes, I’m a current server, I got this service one month ago without including the autopay option
When you log into self service what is the status? Is it active? Have you tried your SIM card in another unlocked phone?
02-07-2022 05:32 PM
@SantiagoG wrote:Yes, I’m a current server, I got this service one month ago without including the autopay option
HI @SantiagoG without including ??
So, did you setup Autopay
Can you login to My Account and confirm the Account status ? It might be Active or Suspended
Let us know what is it and we might be able to help
02-07-2022 05:32 PM
I’m a current server and it appears to me that the sim card number is not the correct one
02-07-2022 05:30 PM
Yes, I’m a current server, I got this service one month ago without including the autopay option
02-07-2022 05:20 PM
HI @SantiagoG We need more information..
are you current PM user and no problem before just having SIM issue today?
what exact error message you see on the phone?
02-07-2022 05:16 PM
Hi @SantiagoG
you activate new line ?
you getting new number or transfer old number to PM.
02-07-2022 05:15 PM