Community

Resolved! Re: Beginner’s Guide to the Community

Hi; I am looking to get a receipt for 2020 for tax purposes. From Jan 1st, 2020 to Dec 31st, 2020 with the HST included as well.

Resolved! Data Roaming Add On Didn't Work

I purchased 2 add ons 2 days ago. 8$ for USA Texts and 15$ for 1GB USA. Normally I cannot send texts in the USA but was able to yesterday when I went (so that worked), but I had no data! I re-started my phone, turned ON data roaming and had data ON, ...

Resolved! Name

Is there a way to change your user name?

Resolved! Voicemail

How is it that I get a voicemail when no call shows up in the call log?  There is no ringing for the call and it doesn’t show up in the call log but I get a message saying I have a voicemail.  This does not happen all the time, some calls ring throug...

Resolved! help! my public mobile phone was stolen!

recently my car was broken into and my wallet and phone was stolen.Need help figuring out how to get a new phone and still keep my old number.Service has been deactivated,And ive picked out a new public phone and put it in my cart.Now whats next?Havi...

Resolved! How does AutoPay work?

It's my first week using Public Mobile and wanted to ask about how exactly the AutoPay system works.1. Can I change my plan after 1 month is done? or should it be done 1 day before expiry?2. If I marked the plan to be autopay but happen to change to ...

Resolved! Community rewards

Hey I got an email 2 weeks ago that I was in the top 50%. Why didn't I get a reward ? My bill just renewed today.

Resolved! New User Dialling Issue

Just signed up a new Public subscbriber . Phone number seems to have ported successfully.Text works fine ...she can call me , but when I dial her number I get " The customer you are calling is unavailable at the moment ..please try again later " ...t...

Resolved! Locked out

I’m locked out of my account 

Resolved! Can i stop the service but keep the mobile phone number during i was abroad? If can, how to do

Resolved! Is this Public Mobile survey real?

I have been getting emails claiming to be from Public Mobile regarding a survey. It asks me to go to the following link: https://survey.confirmit.ca/wix/p120030041299.aspx?__sid__=xh89BzAzamRoSCdDZHhU_sst2j8qL1Yn8k4DTk7ZLSnLxhGlQuULrF8OBqXt6C5G8-l4w7...

Resolved! can the mobile phones be used after i go abroad ?

Resolved! Some SMS are not being delivered

Hi, I don't know what's going on and how to resolve this, but here is the situation. I subscribed to some paid service that is supposed to notify me via SMS about rather urgent matters. They don't offer email notifications, so this option is out. Whe...

Resolved! RBC card is declining for Auto Pay due to address format

Hi, I was trying to register my new RBC master card for auto pay option. I was having VISA debit card previously and it was working perfect.PM is not allowing me to register my new master card. I spoke with the customer service in RBC and they said i...

Resolved! Green texts

Brand new account.Why are our texts green when we are connected to home internet? It is not a billing problem.