Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Posts count in pop-up

This appears to be capped at 2000.I was about to send a message to will13am where I hover on the username and then click Send Message in the pop-up when I noticed a nice round number and thought to say something about it. So I went back and thought w...

Promotion 0 dollars for next month

I activated my plan and I was told will get next month for 0 dollars. However when I login my services it saying next month 57 dollars anyone know what I can do ?

Resolved! Trx of number

How long does it usualky take for Mod to respond to trx of number request

Resolved! Double Payment / Auto Renewal

Hi there, I am set up for autorenewal for my plan, however on Saturday, Sept 7th, when my plan was supposed to be automatically renewed, it was not and I was stuck without any data/service. I called *611, paid through the phone line with the credit ...

Need invoice for my add-on package

Hi, I need an invoice for my add-on package that i just purchased. I need to claim it from my company. please help urgently for this.

Voicemail alert stopped working

My wife and I both have Public Mobile cell phone plans and both use Samsung S6+ phones. Until recently both of us received the usual voicemail alerts on our phones - both a v/mail indicator and a text message (we use Textra). Recently though neither ...

Resolved! Can't call or SMS a specific number

For some reason when I call my sister (who is with Rogers) my calls go directly to VM and my texts aren't recieved. She doesn't seem to have a problem calling or texting me. I'm also sure she isn't just ignoring me since we tried while in the same ro...

Can more then one person, us your code, to receive the 10.00 off?

Missed Deal & data not working.

We had Hurricane Dorian hit us on Saturday and just now, Monday morning, we are getting internet service back. I am frustrated to say that data did not work even 3/4 of the time, even long after the storm was gone, and still not working this morning...

Resolved! Problem changing plan

Hi. I attempted to change my plan to the $25/mo today from the $40/mo plan. However, only $10 was charged to my account (there is still $16 in my account) My account is actually showing my current plan is the $25/mo plan, but that my next payment due...

No service even though I have paid for it via automatic top up.

@CS_Agent My credit card was charged for automatic top-up on Friday.The balance then disappears, but there is no indication of an debit charges for my service.My phone has not worked since then and I'm not sure what I need to do to reactivate my serv...

Need to know if i can get back into a deactivated account

I had an account from a couple years ago that I had to leave because of billing issues that couldn't be fixed, when signing on with chrome it still has my old log in credentials and i wondered if i can log in, pay the regular bill for the plan i had ...

Universal Network-Level Call Blocking (UNCB)

https://www.luckymobile.ca/support/phone/universal-network-level-call-blocking Lucky Mobile proudly advertises this fancy new thingy. It's basically a passive security feature, kinda like a phone number version of an adblocker, it detects and blackli...

How do I log on to community?

When I registered I gave myself a username which I used to get on tge Community. Tiday I cannot find the link where I can enter this username and log on. Thanks

New activation but didn't put referral code

New line and 1 day old and need to get the 10 reward but how to put the code after line is already activated?

Resolved! Can receive calls and texts but not make or send them....

So frustrated! I bought my son aninexpensive Maxwest Nitro 4X phone at London Drugs. He is only 11 and just needs it for safety reasons as he takes the bus on his own now. The phone says Emergence Calls Only - No Sim Card then how does the phone r...

How to remove the auto-top-up setting

I lost my phone today and I know I can not find it. I have been trying to remove the auto-top-up setting in my account but the credit card removal button never worked.

I need to reset my password but every time I submit for a link by the time it gets to me it’s expire

What do I do to reset my password? I submit for a password reset and by the time the link gets to me 2 hrs later it’s expired.

$60 promo plan

Does the 2 gig US data renew every month as it does not show up when I checked my plan

Resolved! Problem After Porting From Fongo

Hello I have done porting my number from Fongo. I can make outgoing calls and text messages from my phone. But out the problem is I cannot receive any incoming calls and text messages on my phone. It still goes to the Fongo app! Appreciate help fro...

Changing Phone Number

I am trying to transfer my phone number to my PC Mobile/ Koodo phone number. It keeps coming up saying that my phone number is not available. I would really like my old phone number. How do I go about changing it.

Question about add on minutes

I'm just waiting to confirm I am understanding this correctly. If I add 500 minutes for $5 to my son's plan, those don't expire, correct?

Resolved! Data

I recenctly changed my plan to get an extra 500 mb of data a month , and also have been given a promo 1gb a week ago. I am wondering why these changes dont show up on my phone data meter. Each month when I renew it automaticaly resets . Changes do sh...

Paid for service, but have NO service

At 1pm today (Sunday Sept 8, 2019) I paid for my phone using a voucher, via *611 - I still do NOT have service and it is now 8pm. My account shows me the money is there, I also recieved a text right after I paid, saying my payment was recived, but i ...

Resolved! Input my number for registration, but it said the phone number entered is invalid

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here. I am still using my number with other carrier and never register with Public mobile.Can someone help?

I need a 4 digit pin reset please. How?

Resolved! Reativevate phone

I did not know that the Visa card I was using was recalled. Therefore my AutoPay didn't go through. Now phone is deactivated. I want to change to a new credit card and get my phone in use again. I forgot or never had a password. I follow the steps ...

Resolved! Cannot make or receive calls, getting "talk not included in your plan" message even though it is.

Hi all, I activated my daughters old Iphone SE for my sister in law with a $15 plan back on Sept. 6, 2019 and was able to make and recieve calls on that date. On the 7th when I tried to give it to her I noticed that the call feature wasn't working. I...

Resolved! Locked iPhone 7??

So I got my daughter an iPhone 7 awhile back and she just used it for wifi around the house. Today I got a PM sim card and went to activate it and its saying not supported problem is I don't remeber who it was possibly locked too!? Any advice would b...

Resolved! AutoPay Reward of $2 is not applied

I have a $25 plan and I have set up AutoPay for my account, 3 periods of AutoPay is reflected on my account ($6 AutoPay Reward), but I am still paying $25. Why is that?

Community

Forum Posts