Pay my bill

[Jaycarjudy]

I recently changed banks and added new card for payment but it's not working for some reason. I'd like to pay manually but I don't have an account pin. Please help

[Meow]

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@Jaycarjudy wrote:

I recently changed banks and added new card for payment but it's not working for some reason.

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Could you please clarify 'it's not working'.

Did you try to add small amount first using option Other in Payment?

What error message do you get?

[dabr]

@Jaycarjudy    Makes sure to clear your browser cache/cookies and use incognito/privacy mode or another browser when trying to make your payment.    Your other option (until you can sort out the CC) is to purchase a voucher from most retailers/gas/convenience store and load it by dialing 611 on your phone.

[softech]

@Jaycarjudy   If the new card is there already, Perfect!!

Now go to Payment Tab, One-time payment and use the option  "Other (Enter the desired payment  amount)" instead of Amount Due

when you use this option , manually enter the plan amount and submit

                   https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/

Once payment gone through, if you see the button "Reactivate current plan" around, click on it ,

then logoff My Account and reboot your phone and you should be ok

[Jaycarjudy]

I did this and added the new card. It's saved there but it's not working

[VIP_Tech]

Hi @Jaycarjudy 

get in touch with  Customer Support Agent (publicmobile.ca)

to reset your 4 digits PIN.

CSA Hours Of Operation (publicmobile.ca)

Verify your identity (publicmobile.ca)

[softech]

@Jaycarjudy   Yes, can you login to My account on the web (https://selfserve.publicmobile.ca/) ?  You have your password to login ?  You don't need your 4 digits PIN for this site

You will need to login there and choose Payment Tab->Managed my account and Replace this credit card to update the card

https://selfserve.publicmobile.ca/Overview/payment/Make-a-Payment/