08-18-2025 04:09 PM
08-18-2025 04:13 PM
hi @Glenkk
that should not have happened. Login her My Account, and confirm if you see those transactions on the Payment history page. Also check with bank or credit card to confirm if any of those charges are just pending one
if you need PM support agent to help, submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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