Cancel credit card preauthorized autopayment effective immediately (Aug 17, 2025)

[Heidi4655]

Account Closed.

I have closed the Public Mobile account on August 17, 2025.  I request that you remove my credit card information on file and do not process any future autopayments effective August 17, 2025. 

Please email me when complete.  Thank you.

[Meow]

HOW did you close your account?

ONLY porting number out will close your account immediately! Before porting out is always smart to open a ticket and ask agent to remove CC info - JUST in case.

Nobody will email you confirmation 'when closing is complete'. PM support is all on-line through personal mail so open a ticket through chatbot and ask for confirmation.

[hTideGnow]

HI 

we are just customers like you.  Please remove all the personal info as you have posted for everyone

to ask PM support to remove credit card, please submit ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage