Add-ON Options is Disabled

[arunesh]

I am trying to reactivate my account. 

I still have 10 days left to complete 90 days. All the options are greyed out for me.

Could someone help with this issue? 

Thanks 

[ShawnC13]

@softech, the users line was in suspension and they only had a few days left to reacitivate.

@arunesh glad to hear that SIMon was able to help you through your issue

[softech]

Maybe is an account renewal issue?  It just took longer than usual today?

[Anonymous]

 @arunesh : That's a very interesting discovery. Hmm I wonder if that might work in other cases.

[arunesh · Accepted solution]

This solution worked for me. Chatted with Simon:

1. Asked me to login to account.

2. Logged in and it asked me to choose a question.

3. I chose Managed my account.

4. It asked me the option to active the account and it activated my account.

5. Now, I am able to submit my payment but earlier I wasn't able to submit my payment.

(Well that's a novelty with member appreciating SIMon 🤔 ..... Luddite) 

[VIP_Tech]

Hi @arunesh 

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

first Active your account 

try Payment Type: selected other ( Enter the desired payment amount )

and read Reactivate a suspended plan (publicmobile.ca)

[arunesh]

When I click on reactivate, it will take me to the payment page but SUBMIT button will stay disabled. 

[Anonymous]

 @arunesh : Click on the Reactivate button and make a payment using the Other option to get your balance up to your plan costs. It should renew.

[arunesh]

okay, then let me ask other way. What should I do to reactivate my account?

[ShawnC13]

To buy add-ons you will need to have your account active.  You can't have a suspended plan and just add a calling add-on

[Anonymous]

You can't buy add-ons on suspended accounts.