I am not receiving my data even when I have paid it completely

[Public-comm]

I have upwards of 2 GIGs of data on my plan etc, but I keep getting messages that I have run out when I have just started a new month and only used 30mb.  I don't have wifi at home so I am completely stuck without my data!!  

Jeff ***-***-****

[esjliv]

@Public-comm  -

Data amounts showing on your Self Serve account is the most accurate to go by. 

If these are messages you are receiving from your phone due to the data limiter or notifications set on it, then ensure you are changing the start date each time your plan renews every 30 days (not monthly).

OR, install an app to track your ‘live’ usage so you can keep track. 

If you are android, try this one:

Data Witness app: https://play.google.com/store/apps/details?id=com.iwik.datawitnesspm&hl=en_CA&gl=US

I use this one myself and it gives me what I need from it.

You could also check out Data counter widget: https://play.google.com/store/apps/details?id=com.roysolberg.android.datacounter&hl=en_CA&gl=US

If you are an Apple user, I am sure there is a 30-day app that is available as well.

Managing Your Data Usage:

https://www.publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage

[darlicious]

@Public-comm 

Go to your daily usage pages and add up the two daily reported 12 hour blocks of data from your renewal date to present. If they match approximately what you have used then your data counter may not have reset upon renewal. If this appears to be the case then contact customer support to have them reset your data counter.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[gpixel]

@Public-comm 

accounts in BC renew a day early at 9pm. if you were using data after that time you were using your new data allotment

[Meow]

Please remove your phone number. Everybody here is customer as you are; no PM staff and nobody will call you (except spammers). Always confirm data/minutes status at your PM account. Do not trust those SMS.

Something is going on with PM notifications. This is 3rd or 4th similar post within 20 min

[softech]

@Public-comm   We are all customers like you , you might want to remove your phone number and you don't want it posted here

Did you have a chance to login to My Account and confirm What is your next payment date?  (the line about Payment Due Before in the below screenshot is your next cycle start date)  Public Mobile is running on a 30 days cycle and it cycle start date will change.

https://selfserve.publicmobile.ca/Overview/

Also, when you are in My Account, check if you see a line in My data & Add-ons and confirm if you see any line about Data, you will know how much you used 

[Anonymous]

 @Public-comm : This place is 30 days not a month. Are you seeing these messages from 611? Or from your phone.