Can not log into my account or transfer number.

[HaleyK]

Hi there, 

I have paid for a subscription, and as soon as I paid for it I was logged out of my account and now I can not get back in. The Esim was unsuccessful at being added to my phone as my phone number did not transfer. Now I am paying for a service that I am not receiving and I have no way to cancel. Each time I try to log into my account on the computer or the app I get an "error XXX" or "forbidden AI" message. Can anyone help me?

[hTideGnow]

hi @HaleyK 

you were using the app and you got to the last step?

did you check if the PM esim is there on the Sim Manager or Settings-> Cellular screen?  If it is there, try enable it, or enable Turn on this line if it is an iPhone

or you can ask PM support to help. You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

Hello @HaleyK 

Please reach out to a CS Agent to resolve this.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage