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Texts

Lakee8
Great Neighbour / Super Voisin

I can't send or receive texts.

7 REPLIES 7

0PX9O4
Deputy Mayor / Adjoint au Maire

@Lakee8 

 

This is most likely a phone issue. What kinda phone are you on and how long has the problem been going on?

 

Can you also confirm that your data and voice are working fine?

NDesai
Oracle
Oracle

@Lakee8 What about calls or data? Can you not send or received from everyone or some people? Is your account active when you login to your self-serve account?

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Anonymous
Not applicable

@Lakee8 

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and you can try to reset network settings and Changing APN Settings,
for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

APN Settings On An IPhone click Here link, 

 

How to reset network settings on an Android device
  1. Open the Settings app on your Android.
  2. Scroll to and tap either "General management" or "System," depending on what device you have.
  3. Tap either "Reset" or "Reset options."
  4. Tap the words "Reset network settings."

   or visit  Here link,

 

APN Settings On Android device click Here link,

 

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

 

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link 

or Here link 

 

for android visit Here link ,

 

for iphone  go to Settings > Messages > To turn iMessage on or off, 

 

Turn your data on to send a Picture Messaging in world-wide,

 

if your data is off and your home internet Wi-Fi is on is not going through the Picture or a video messaging, 


you have to do this to going through you will need to turn your data on to send a Picture or a video messaging in world-wide,

 

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on..

darlicious
Mayor / Maire

@Lakee8 

Go into your messaging app's settings and clear your cache. Try sending a message.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

esjliv
Mayor / Maire

@Lakee8 wrote:

I can't send or receive texts.


@Lakee8  - what more information can you provide. At this point we are just guessing as it could be a variety of issues.

 

Are you iphone or android?

 

iphone:

ensure iMessage, SMS and MMS is enable

android:

Turn chat features off
  1. On your device, open Messages .
  2. At the top right, tap More. Settings.
  3. Tap Chat features.
  4. Toggle "Enable chat features"  off.

petar1
Great Neighbour / Super Voisin

@Anonymous 

select 3G, fix it take advantage of it, thanks a lot.