@Lakee8 What about calls or data? Can you not send or received from everyone or some people? Is your account active when you login to your self-serve account?
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.
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you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
APN Settings On An IPhone click Here link,
or visit Here link,
APN Settings On Android device click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.
and try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
for iphone go to Settings > Messages > To turn iMessage on or off,
Turn your data on to send a Picture Messaging in world-wide,
if your data is off and your home internet Wi-Fi is on is not going through the Picture or a video messaging,
you have to do this to going through you will need to turn your data on to send a Picture or a video messaging in world-wide,
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is meant by rebooting the device turn off and turn it back on..
Go into your messaging app's settings and clear your cache. Try sending a message.
To contact customer support click below:
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
I can't send or receive texts.
@Lakee8 - what more information can you provide. At this point we are just guessing as it could be a variety of issues.
Are you iphone or android?
ensure iMessage, SMS and MMS is enable