puk code

[Tracycarr]

I can't get into my phone I need a Sim card puk code how do I get this?

[Meow]

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

- SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

- SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

- PIN unlock key (PUK) is a SIM-specific code used to prevent unauthorised use of a SIM card.

[BKNS27]

@Tracycarr 

Are you asking for the PUK for the SIM or your phone?

If you have a Samsung phone, you will need a PUK from Samsung.

If you need it for the SIM, contact a CS_Agent by private messaging and click on the envelope icon on top of this page.

[VIP_Tech]

Hi @Tracycarr 

get in touch with  Customer Support Agent (publicmobile.ca) 

[computergeek541 · Accepted solution]

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@Tracycarr wrote:

I can't get into my phone I need a Sim card puk code how do I get this?

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Which messages is your phone displaying?  If it's asking for a SIM Network Unlock PIN or SIM Network Unlock PUK, this means your phone is locked to some other carrier and you'll need to contact them for assitance.

For the SIM's card's PUK, you'll need to contact a Public Mobiel customer support agent by opening at ticket at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[BeachNBeer]

@Tracycarr 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.