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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Locked out

I am locked out of my online account ... can't even reset via "Forgot password" link ... please help!

Can’t register credit card

Hello. My 120 day prepayment came up for renewal but I have a new credit card expiry date. I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized. The b...

$15 plan with AutoPay

I have selected autoPay on my plan but this first month I only have 250MB even though i am supposed to have 250 more MB because I am on AutoPay. Does it now work for the first month to have the extra 250MB or how do i see if i get that?

self serve down?

I Just get a white page, anyone else? https://selfserve.publicmobile.ca/

Recharging my credit

I have purchased a number from Public mobile shop since december 2019 i didn't get chance to recharge it again, I am trying to enter my number in self-service.publicmobile to recharge online its not accepting the number by saying that its already act...

Resolved! Problems upgrading plan

I'm trying to upgrade my plan, but when I click on the plan tab, it either asks me to log out and log in again, or does bring me to the page, but there is nothing there. What should I do?

My Plan was suspended, payment submitted but still no service

I had to change my credit card number recently and forgot to update it in my account. Now that it's updated and I've already submitted the payment that's due, my plan disappeared and I can't make any calls - please help! It's still not working and th...

Resolved! Suspend my service

I will be out of country for three months. Can I suspend my service for three months? To keep my account, how much do I have to pay each month? Becasue I still have some Data and talking minutes in my account which won't be expired.

Resolved! extended travel

Hi,Let's say I sign up for a $25/month plan then I leave the country for 3 months and don't use my PM sim card to make/receive calls. What will happen to my plan?do I need to keep it 'active' somehow so I don't lose the service?and if so, how would I...

Public mobile in India

Hi,I am currently in India , can anyone tell me how can i use or activate or add on the network so that my Public mobile Sim works here in india.

Apply balance to plan

My plan has run out prior to it’s expiry date . I am trying to add my balance (52$) to my plan so it can renew today instead of the 17th. I need my phone for work , I am a home care psw

Unable to call or dial international (to Singapore)

HiI have this add-on, 400min INTL Long Distance but I am unable to call Singapore when I dial 65(country code) and followed by the number, I get the message `8UV1 as the call cannot be completed` would appreciate any assistance on this matter.Thank...

Email Change

Hi there, I need to change my email address on my account, how do I do this?

Did not get my 3GB add on

Hi there, I purchased 3GB add on for $45 a couple days ago but I only got 1GB added on to my profile.

Purchased 3GB Add on Data but only got 1GB

Hi there, I purchased 3GB for $45 but on my profile it only added 1GB to it, please help...

Secrets of Public Mobile

Hello fellow customers! I tried to find a forum based on secret tips that only long-time customers of Public Mobile know about, and couldn’t find one. So, I wanted to ask: what are your absolute best tips, sweet tricks, and amazing secrets about Publ...

Resolved! Outgoing call in Canada

Hi everyone, I’m using the $25 plan which included unlimited canada-wide call. I was trying to call to a number in Toronto as I live in Laval, Quebec and it said I might get charged because of long distance call. I don’t understand why when it said o...

Resolved! These Prices are so low seems like a scam!

Has anyone had people actually say that Publics prices are so low it seems kinda scammy? I have had this 3 times this past month now, where potential new customers don't even believe that Public is real and it is difficult to get past it, they immed...

Resolved! Unable to receive incoming text messages but outgoing call/texts and data usage are okay

Bit of a weird glitch, as the title states: can't seem to receive text messages or calls.Outgoing calls and texts are good and data works too. Been with PM for a couple of months now without issue so don't think it's a question of phone compatibility...

Resolved! My signup failed because I supplied the wrong Account Number from Bell to port. How do I change it?

a lady called me to tell me it failed because i had the wrong account. I did not have my paperwork at the time. I have it now. Can I change this number myself?

No data/text/calls

My phone was working fine. I was a new customer about 2 weeks ago. I was using my phone this morning and then all of sudden nothing was working. I think it's the SIM card. I tried taking it out and back in again and restarting my phone. Still won't w...

Resolved! Pixel 3 Voice Connection Issues

I just ported my number from TELUS to PMWhile text messaging works fine as well as my apps I cannot make or receive voice callsThe Pixel 3 uses a micro sim card and the PM sim card I purchased at London Drugs ismuch too large for the phone.Any help w...

My account is suspended

This is my payment due date. My credit card info hasn't changed it is active but for some reason Public Mobile did not Autopay. Even though I got the Autopay $2 credit message today.

Resolved! Available funds?

I have $12 In available funds, wondering how I have that? I’ve just signed up less than a week ago, I signed up for autopay. I don’t understand the available funds I have.

Resolved! OnePlus 8 compatibility with PM

I'm thinking of buying a new OnePlus 8 phone, but I'm not sure if it's compatible with Public Mobile. It's not on the public mobile network check yet. Is anyone using this phone or know anything about the carrier compatibility?Thanks.

Resolved! Quebec promotion

Hello I have a question about the promotion a friend wants to sign up, if they take a Quebec number will they be eligible for the offer even if they live in N.S.? he can use his parent address in QC Also if he changes number to an N.S. number in a f...

Resolved! roaming

I'm wondering if anybody tried to use public mobile out of Canada when traveling, to call local or canada numbers, if yes how do we do that, thanks.

Community Reward

How does one receive the community reward. This phone account belongs to my son, who continues to assist the community by working part time at a local grocery store?

Resolved! Porting Questions - Toronto number, Montreal address

Hello,I'm considering moving my mother's phone service from Virgin to Public Mobile, but had a few questions about her current setup. Right now, she has a Toronto 647 phone number, but is currently living in Montreal. She does not want to give up h...

Porting Account Closure

I activated 3 phones last night (ported from Telus - all on the same account). I got an error message on one of the activations and had to involve the moderators and tech support, they called me this morning and the phone is working on public mobile ...

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