(Another One) Can't access my account

[TheQuietOne]

I got locked out of my account approximately a year ago, maybe longer. I never actually followed up with any steps to log back in - service was still working fine and all I wanted to do was check some info. I think I tried too many password attemps, and my account got locked out.

But now I'm about to switch phones and still can't log in. 

The message I've got today (and a year ago) when I try to enter my e-mail in the 'forgot password' link is:

Sorry, you've been locked out. Please contact Public Mobile for help.

Of course, I have no number to call, so I think I have to post my message here? Not going to post my e-mail or my phone number in this thread, but I think a mod would need that to help out.

Thanks,

[will13am · Accepted solution]

@TheQuietOne , to restore account access, I suggest seeking moderator team assistance.  The moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.