Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 52254 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 60459 Views
  • 186 replies
  • 30 Bravos

Resolved! LG-C441

I want to activate my LG-C441 flip phone. But not sure if it’s compatible 

Harold24 by Good Citizen / Bon Citoyen
  • 1664 Views
  • 4 replies
  • 0 Bravos

Resolved! Help

How do I add a new credit card to my account?

Sarahboo132 by Great Neighbour / Super Voisin
  • 1601 Views
  • 7 replies
  • 1 Bravos

Resolved! Re: Refer a friend $20 promo

I got the same problem and I waited a few days now and still no 10 for him and no one 20 for me. Just 1 dollar credit so indeed I used the right code when I set it all up for him. 

mister by Great Citizen / Super Citoyen
  • 3453 Views
  • 26 replies
  • 0 Bravos

I lost internet connection.

I can make a call. But I have no data access. I still have a lot of data left this month: 1GB Promo 0  /  1024 MB4.5GB at 3G Speed563.822  /  4608 MB

crtnawwan9623 by Great Neighbour / Super Voisin
  • 1466 Views
  • 8 replies
  • 0 Bravos

plans

hi there so i had 3 plans ( me and my 2 children)  running on my card  that expired . therefore i was only able to reset my plan and i need assistance in reseting their each individuals plans please. do i need to create an account for both of them an...

marie22 by Great Neighbour / Super Voisin
  • 3383 Views
  • 26 replies
  • 1 Bravos

Data not working

Hey, The data on my Note 10 is not working. I am able to place calls and my APN settings seem correct, I have updated them a couple of times. There is a lot of data available on my account (on 3g speeds). I have attached my APN settings.   

Screenshot_20200518-124253_Settings.jpg Screenshot_20200518-124247_Settings.jpg
djsjaswal by Great Neighbour / Super Voisin
  • 1210 Views
  • 7 replies
  • 0 Bravos

Rewards

Hey guys! just became a great citizen with 35 posts apparently. Wonder how I came to this point?

rhbcc by Great Citizen / Super Citoyen
  • 2074 Views
  • 13 replies
  • 2 Bravos

Mobile Network State Disconnected

I have not been able to make any calls for 5 days now. We do live in a rural eastern ontario and sometimes when really bad weather occured calls would cut out but we've never experienced not being able to make calls at all for days on end. I've had p...

joseemgagne by Good Citizen / Bon Citoyen
  • 17986 Views
  • 34 replies
  • 0 Bravos

Size limit on picture texting?

Is there a size limit on photo texts? Some of my pix go through but some don't. I read something about a 200 KB limit but one of my pix was 209 KB and went through but another one was 192 KB and didn't make it. 

leeminn by Great Neighbour / Super Voisin
  • 6284 Views
  • 7 replies
  • 0 Bravos

Higher data needed for same plan price

it'd be super amazing if public mobile would offer 15gb instead of 8gb/mon. I have talked to other  ChatR customers and some long term users are receiving 15 gb/mon.I've been with this phone company for quite some time and I truly love the service bu...

Icyprincess by Great Neighbour / Super Voisin
  • 2014 Views
  • 14 replies
  • 0 Bravos

Resolved! Public Mobile Menu HyperlInks?

Is it just me, when I click any of the Public Menu Hyperlinks, it takes me to a French website.  The links affected is the logo, Plans, Get Started and Get Help. There were a few other links within the site links too. But gave up, because I can't und...

Screen Shot 2020-05-18 at 2.18.44 AM.png Screen Shot 2020-05-18 at 2.20.02 AM.png
mpcdesign by Mayor / Maire
  • 1534 Views
  • 6 replies
  • 0 Bravos

Resolved! Re: Refer a Friend

I hooked up account at London drugs with you cause friend said had good service and she would receive referral bonus of 20 dollars.Then find out can only get bonus if do on line activation .I really must say that's wrong in my opinon and will cancel ...

kelman by Great Neighbour / Super Voisin
  • 1022 Views
  • 4 replies
  • 0 Bravos

Resolved! How to disable voicemail?

Back in 2018 when I ported my number from CHATR, my voicemail was disabled because I prefer to forward missed calls to a secondary number instead. Yesterday, because my credit card changed, auto top up failed, and I end up with my number suspended fo...

oldrinba by Good Citizen / Bon Citoyen
  • 5325 Views
  • 8 replies
  • 0 Bravos

Resolved! NO TEXTS?? :(

Hey Guys! I just switched over from Lucky Mobile due to their severely lacking customer service lately.  But my question is, since I activated my service to Public a few hours ago I am not able to receive or send any texts....  However, I incoming an...

Sheckbert by Great Neighbour / Super Voisin
  • 2726 Views
  • 14 replies
  • 0 Bravos

Resolved! Downgrading my plan from $25 to $15/month

Hi, I prepaid $300 for the $25/month plan.  I would like to downgrade my plan to the $15/month and would like to get the $250MB of Data. In order to get the 250MG of data I'm told I would have to sign up for autopay.  My question is, when I sign up f...

Blessedwon by Good Citizen / Bon Citoyen
  • 2833 Views
  • 18 replies
  • 1 Bravos

Resolved! Data unavailable

I have a data plan of 2 GB. Unfortunately, when I turn on the data on my cell phone, I am unable to access data.Cell phone is a Doro 824 which is compatible with Public Mobile. How do I solve this problem? 

mta2020 by Great Neighbour / Super Voisin
  • 2703 Views
  • 15 replies
  • 0 Bravos

Resolved! Cannot change my plan

Hi,need to downgrade my plan since not using much data anymore.Tried to click on 'Change plan' and have the screen where there is no info about my current plan and available plans to choose from. (I attached the screenshot).Seems like a web page erro...

Public mobile change plan.png
serguei by Great Neighbour / Super Voisin
  • 1977 Views
  • 7 replies
  • 0 Bravos

Resolved! Tethering is not working, please help

I have a Huawei Mate 10 Pro, tethering worked before on Freedom Mobile and I'm sure it used to work long ago with Public Mobile. I try to connect to my phone's hotspot and the internet on the phone gets disabled and obviously no internet is being bro...

aryanenzo by Good Citizen / Bon Citoyen
  • 5252 Views
  • 16 replies
  • 0 Bravos

Resolved! Access Point help

i need help setting up the access point APN and my new phone which is a LG G4.the phone working i can make ph calls but there is no internet coming...this what i did so far.NAMEPublic Mobile APNsp.mb.com MMSChttp://aliasredirect.net/proxy/mb/mmsc MMS...

RasMorgan by Great Neighbour / Super Voisin
  • 2109 Views
  • 4 replies
  • 0 Bravos

Register a prepaid card for autopay

       I was reading the updated help article about paying for your service during COVID-19 and after going thru the normal options, digital options (recharge.com) and vouchers and instant top ups fhecarticle mentioned being able to use prepaid cards...

Resolved! Looking to find out information about cheaper plans.

Hello, I am now a new public mobile customer. I signed up only to find out that there is no way you can get cheaper plans here until you pay 15$ for five years. Or auto pay ( which doesn’t make sense as get that if I keep recharging without using my ...

Free4ever by Good Citizen / Bon Citoyen
  • 3979 Views
  • 26 replies
  • 0 Bravos
Need Help? Let's chat.