Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I joined public mobile today and am trying to sign in to my self serve account but when I do it has the typical public mobile header at the top and says welcome underneath that and everything else is blank
My daughters phone was stolen yesterday. She has a Public Mobile account. She has had to get a new plan with a new phone and would like to port the number to the new phone. Problem is she doesn't have the original sim because it's been stolen. How do...
Hello, under settings, my phone says the carrier is Public Mobile, but my Public Mobile SIM does not work. It says I need the phone unlocked by my carrier...Public Mobile, to use my Public Mobile SIM and number. I need help, and cannot get Public Mib...
I am having difficulties transferring my valid Telus cell number to PM. I successfully completed the activation process and my phone is working well . I have followed the link to submit a ticket to the Moderator Team, correctly filled out the infor...
Hey PM Community. I have the issue above. I contacted KOHO and they believed this is unusual behavior and sent out a new card and reset my account I assume. But I am still getting an error message with the new activated card.Unable to Process Transac...
Hello! I made a post a while back about my plan with PM being a little too high. So I ported my number out to another carrier which offered me a better plan. Btw, I'd happily come back to PM if their plans improved to match the competition. Anyways,...
Bought two vouchers, voucher for $25 won’t load, getting msg: “Unfortunately, Voucher XXXXXXXXXXXX could not be added. Please verify the Voucher and try again”. Logged out and In. Turned phone off and on. Nothing helps
hi, i tried to buy sim card online so many times but keeps saying the zip code is not matching w the address. I'm pretty sure all the info i put was correct.how can i reach the moderator?
I ordered/paid for SIM card 2 weeks ago, seems like a simple send and it's still not here and no notification/confirmation.I get the no frills and appreciate that this keeps costs down but being user friendly should not be a frill.My need: to know i...
I am attempting to create a new account, my first account but I receive an error when adding my email the emIl is the same as my payment account. it ss correct. What can i do?
This is very strange. Sometimes when I send a text is shows not delivered. When I click on the text it gives me and option to send as an sms after I click it the text is sent. Why does it do that ?
Hello, I am new to PM, i just transferred my number from Koodo. I am trying to create a self-serve account but unable to, the error message i keep getting is my number is invalid OR i have already created an account. It is more then 2hours since my n...
I have just switched my phone and my husbands phone to public from telus and the numbers to switch to are(name removed) xxx xxxx xxxx(name removed) xxx xxx xxxxxIs it okay that I have requested both of these in the same email, I must admit I am gett...
Hi there, I am signing up for public mobile. I would like to port my existing phone number from Koodo to my new public mobile plan. The name of the account holder on my Koodo account is my father's name, as he purchased the phone years ago as a gif...
I tried to log in to my account which is [email protected] to reset my password, but it is locked out. My phone number is xxx xxx xxxx on my account. Can you help me? EDIT by Dunkman: removed personal information
Today I had no service....showed "you're offline" for my email and "no internet connection available" for data. Anyone else with this problem?Thanks in advance.
