Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
A friend gave me her iphone7 Plus trues miving it from my current phone gives me message stating sim not recognized. The new phone is not locked and it was put in properly any suggestions
Hii am having issue to set the data up as a new customeri have an iPhone 6 i did:-settings- cellular-cellular data network but I don’t see the long menu where I can enter all the infos. See pic It says personnal hotspot but I am not. I know the apn i...
I have still waiting for my number porting over 24hrs. And try to submit a ticket, the system will not allow me to submit even I enter my name, previous account number, and phone number for porting. I do not know what to do.
I just activated a sim and created an account in the process, but now cannot log in, saying no email can be found. I received the activation email though to the email that cannot be found. Any help please?
So I wanted to let all of my contacts know I have a new number so I tried sending everyone the same text all at once to save some time.. however, it started a group chat and I thought I shut it off.. like I deleted the whole thing as well but everyon...
Dear all, Impossible neither register for autopay nor simply pay for my service with my credit card. I called a few times my bank and they reassured me that the problem comes from publicmobile. Please help.
I’ve had my acct for over a month and a half, ported from Bell, account is registered and paid up to date. Certain calls from landlines (not all) either won’t ring through or go straight to voice mail (have done tests, my parents are one). These numb...
Does any one know what the email POP (NOT imap) settings are for: Gmail....for iPad and iPhone TELUS.....for iPad and iPhone. I keep thinking I have the correct settings but keep seeing different ones to use and they mysteriously change. And when ...
How can I pay a plan from Hungary, Europe? My son is in Stanstead, Quebec. We have Mastercard, not Canadian.
I have been signed up with AutoPay since signing up with Public. This is the first time I have been completely unable to pay for and renew my plan, which is now suspended. My credit card information has not changed since at least the last time a paym...
Last month I was charged twice the amount I should have been how do I get that money back???
Maybe one of the more experienced users can answer this question. Why do some unlocked cellphones work on the Public Mobile system and others don't. I always thought that if an unlocked phone worked on one provider it would work on all but my phone w...
I've had a phone set up for about a year now. Since I set it up it has worked well but two days ago I started to get a " im sorry we could not complete your call because this is a long distance call and you need to have an add on. call 611 to buy a ...
Hello Public Mobile!FIRST OF, I REQUEST ADMINS TO FORWARD THIS APPEAL TO RESPECTIVE PERSON OR DEPARTMENT. I would like to request Public Mobile Management/Adminitration, to make changes to the plans, in a way that provides modularity and thus freedom...
Just curious if unused data transfers to the following month? Can't seem to use it all
I have answered questions from the community whenever I can. I would like to know, preferably from a veteran community member, how much community work you need to do to get a reward? I imagine it could take a lot to get into the top 50%. I know it wo...
How do I change my phone number?
I have an issue with my number. if I call someone on cell phone, it shows I am from brampton and if I call on land line number it shows long distance call. It is very annoying as people dont pick my phone. please help to fix this issue.
Trying to reset password using my email to switch sims due to invalid sim issue and not getting the reset link in my email! Yes I have checked all my folders including spam. Tried multiple times yesterday to the point of getting locked out. Still no ...
My payment plan is $50 every 30 days! I have $3 off rewards every 30 day's. I'm getting charged $53.11 every month! Why is that ?
Hello, I live in Europe and I found a lost phone at one airport. On the phone there is a message saying: New voicemailDial +1 647-580-4001 As I googled it seems that this phone belongs to a Public mobile customer. I would like to return the phone t...
Hi all,I just signed up for Public Mobile last week, and my wife joined a couple days ago. Everything was smooth (except for Bell cutting off her service mid-call while she was trying to get her phone unlocked by them...) and straight-forward. We b...
I arrive from Chatr and I tried to port my number. When I look at my phone number in my phone settings, it's the right number. When I call another phone, it displays the right number. But I still can't receive any calls, it goes directly to voicemail...
I've set up a new account/attempting to activate a SIM with a plan and it is telling me to contact PM. I actually ported a number from another provider and just want to pay, but it won't allow me. It's the same method that I use for my regular plan. ...
I have noticed and others have commented on that community members responding to posts asking for help with phones/accounts etc... that often the first response is "Contact the moderators they will fix it for you." Public mobile is set up online with...
Hello, I just activated my line a few hours ago (I got assigned a new number) and am now trying to port my number from Freedom using online self-service. After I enter my phone number in the "change my number" screen, I get a generic error message sa...
I was once part of Public Mobile and got transferred to Koodo once our plan was canceled. Now I'd like to consider moving back to PM, but when I try to log into my account, it says "Sorry ,your login has been disabled. Please visit the online Commun...
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