Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am porting my number online and the screen has been loading with the message "Please wait while we process your activation is being processed" for 2 hours now. I read the instructions that this may take up to 3 hours, but should I worry about it ta...
I got my mom set up with Public Mobile around 6 months ago and everything has been good up until yesterday, when she got a "SIM card invalid" message on the top left of her screen and she wouldn't be able to call anymore. When she restarts her phone ...
Guess what, after a numrous effort and canceled the tranfering the old number, the phone was final callable, but it cutoff agian today. Same problem. It is so frustrated! I made my third trips to the Wlamart storeon July12. The reps called Public Ca...
I ordered a SIM card during the promo and just activated my account today. I am looking to speak to someone to modify my account details to reflect the following promotion: Effective from now until July 21, 2019 at 11:59PM ET, new customers who activ...
Plz.help me figure out how to get my data. Work I have done everything on my end apn data enable. Some had said they had a moderator do a phone reset on there end an it started working after they restarted. There phone
Good afternoon, My wife and I both signed up for this promotional offer. She got the bonus 500mb of data for a total of 2gb, however I do not have the bonus 500mb
Hello,I need to reset the password for my account. I forget the current password and when I try to reset the password I get the following error in a grey box."ForgotPassword/LoginUnsuccessfulUser_LoginDisabled" I am not how to go about reseting my pa...
Hello.I try to transfer my nomber ftom Tellus and I didn't get the activation code.What I could do? Now the nomber isn't t working...thank you
Hello, I recently got public mobile and was inserting my sim, it was asking for a code, I thought this was my PIN, but now it is asking to Enter Sim Netowk PUK code? I messaged the moderators a couple days ago, but have no response yet. Does anybod...
i purchased the US roaming package by accident...i meant to purchase regular data add on....can someone help?
Hi, I am unable to sign in, my phone is not working, says No service... I went to a retailer on Friday to top it up and it was working then, now it's not working and I can't sign in with the email and phone number... need help.
be to switch phones with PM? I have an iPhone 5S currently but what if I upgrade in the next few months? What’s the process for switching and remaining a PM customer with my current number.
been around? I’m sorry I didn’t know about it sooner. I am paying half of what I had been paying with a previous carrier.
Hi Everyone, I tried the phone checker under getting started and it does not list my phone, the closest is the G7 Play.
Hi, can we all voice our frustration and request compensation for the voucher system not working and causing so many of us unnecessary frustration and aggravation. No one should have to go through this. It’s basic that PM system should function prop...
Hi. How long should I expect to wait for a mod response to a private message? I sent a message 8 days ago and haven’t had a response or acknowledgement.
There was an option online to port my phone number over from another provider when I first signed up but I chose to get a new number. Now I'd like to port my phone number over. Is there an option to do that in My Account online? If not, how do I cont...
Just purchased this for my senior mother in-law thru Walmart. We liked the base and big buttons. It operates at 3G frequencies 850/1900/2100 Mhz. We do do not need it for data -- voice only. The list of compatible phones did not list any Jethro ph...
what do I do, bought from shoppers drug mart
I had a phone die days before I changed my plans. I bought a new cheap phone that doesn't support 4G/LTE at all. On the $13 plan I'm not getting any data at all. the 250MB appears on my account but I can't send MMS at all or use the internet while...
Um... all of a sudden I get a txt msg saying I'm at 75% of data...okay. So I check out my account and the 500mb that was offered with my plan is gone? What kinda BS is that? I'm moving tomorrow and need that data to help with my trip. And I'm not pa...
Hello,I have been trying to activate a new account for my son for the past two days. It seemed the original account set up was successful as I was able to proceed to the page to choose a plan. When I tried to add a voucher for the plan we chose, I re...
Hey everyone. Any tips or tricks to getting my bill down quickly? I love the idea of a $0 bill. Lol!
Just purchased a Umidigi F1 Play from Amazon.ca. I can send and receive calls and texts but I can receive Data. My plan has 4G, the phone also displays only 3G.As far as I can tell everything points to Telus,Mobile Data is tunerd on,Prefered Network ...
Hi. I tried to port my phone but was not successful. Kept saying error so I tried several times. The Pre pay was set up several times as well. The following day I went to a store to have it ported. But they will not accept my old number. So I got a n...
I did not get the usual text reminder that my next payment was going to come off my credit card. Usually I get one about 2 days before the payment.It didn't really matter to me, because I keep track of when it comes out, but some people need the fri...
I am using a Sumsung phone and just set up account and inserted SIM card in phone and now it says Network Locked Sim Card Inserted. Why is this happening ? The phone is an unlocked phone. Can anyone help ?
I purchased 2 vouchers ($5 each) from Loblaws to top up my account but I keep getting the 'not valid' reply. I tried to add them using *611 and also through my Public Mobile account online but to no avail. I assume from trying multiple times to add m...
Hi,My husband tried to add 2 vouchers to his account.both vouchers are invalid with no help from public mobile. This is his work phone number that he had not been able to use for 2 days. With no number to call public mobile. What are we supposed to d...
Is there a certain time of year when Public offers special plans or rebates?
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