Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Addons

I'm going to the US and wondering if it will work if I pay for a voice only addon and then a 1 GB data only addon to give me voice and 1GB data or am I forced to go with the 20$ plan for 250mb data voice text?

forgot password for accoung

help

Fun with Conditional Call forwarding, and reduce SPAM calls while you're at it

So with a recent bash of "Spam" calls coming from random out-of-province and out-of-country caller ID's, claiming to be CRA, etc, I've become annoyed that if I choose to not answer or decline those calls, they are transferred to my voicemail, which t...

Resolved! Charged as new customer?

I recently switched over to PM on Nov 11 with the $40 plan and saw that I was immediately charged for the service even though I have not used it yet. I was not aware this would happen as my account says I would be billed in December.. has anyone had ...

Resolved! Plan

Hi there i recently added 10$ onto my account so i could upgrade to the 50$ plan as i was on the 40$ plan however it now says no details for my plan nor will it let me change it or select a plan. I really am fusterated with this.

Resolved! Change my SIM didn't work

Hi, The issue is I pulled my SIM card out of my phone and it got damaged, I bought a new SIM card and went to my account and clicked change SIM and it said successful but my phone still says no SIM, I tried another phone and it says no SIM as well. I...

Resolved! Porting my Number

I was wondering about the process to port my number from Lucky Mobile to Public Mobile?

just me or does it take a long time to log in to my account?

it's always been like this for me.

Resolved! Frustrated with Public Mobile

I have a no data unlimited canada wide talk plan but I can not make calls to local numbers all I get is a message saying I don't have a long distance add on and if any one local calls me they get a busy signal I've restarted my phone pulled sim for 1...

bouns doesn't add to my account

I am new in public mobile and my plan is 4.5 GB data + 3 Gb data for 6 first month.But it doesn't add to my acount. What should I do?

Wrong number imported

Need help. I have multiple accounts with Public and because they had to be under different logins I made a mistake. Account A (Public) should be live but I imported account B (from a different provider) to account A, replacing phone#. I also have acc...

How would i refer a friend and get my credit to my account

Good plan

This is my first time to use public Mobile,it's very good!

Resolved! Apps.

I am on $15.00 pay as you go plan. Do I have to pay extra to download free apps?

Resolved! Long distance add on???

Just bought 25$ call and text and checked my account the payment went through and said pay again on the 9th of dec but says I need a a long distance add on?? Been buying for last 6 months and never had this happen

Resolved! Ask a refund of SIM card

I have request a SIM card online, but after 2 weeks it still doesnot arrive. Now I have purchased a public mobile SIM card from the store .So i ask a refund of the SIM card online,thank you! edited by computergeek541: screenshot containing person...

Sim swapping threat mitigation?

I've been reading about SIM swapping, a current scam in which a smooth talker reports your cellphone as lost or stolen, and then convinces the cell company's employee that he or she needs a new SIM card. As soon as they activate your SIM in their pho...

No call service

Well just moved and the town just installer a tower. Yet I can't receive or make calls. Internet works text messages work.. but no calls.This is what the tower company just posted on Facebook. If u can Help me please do.. I got a lg G6Here is the mes...

Need a new phone n good plan with more than 2gb data

Resolved! Same email, new user

I signed my mom up for a public mobile account and all went well. Now she is too sick to need a phone, but my dad would like to switch to PM from another carrier. When we change the name in the account, the system rejects him because it's the same em...

Resolved! Spotty Data

First, public mobile is great. I have service for talk and text always when I am in my normal area. Sometimes when I go further north of the city it's spotty. But the data has a bad habit of cutting in and out, resetting, when I'm in an iPhone app us...

Resolved! family plan?

Hello, Does Public Mobile offer a plan for 2 or more people?

Do I get charged if I am in the US and I get called?

Plans say international texts but what about calls? If I go to the United states and someone from Canada calls or texts me when I am there, do I get charged international fees? Currently I am with Koodo and I can call or text a US number without int...

spam filtering by PM? and visual voicemail as solution

I have been getting many spam phone calls; it seems to be happening more frequently than with Bell. Does Public Mobile do any filtering of spam? If not, could visual voicemail be added sometime in the future as a service? Thanks

Resolved! porting in number to public

how am i able to port exsisting number to my public

no data on my moto x

I have manually set the APN, but the enable disable is greyed out. Tried reset to default. tried reboot. Still no data. I do have wifi, and the settings shows that I have Public Mobile data, but when I turn of the wifi, both are gone. I don't kno...

Number transfer and activation of sim

Hi, I got my sim yesterday and I tried today to get it activated I ask my old number to be transferred but it hasn't been transferred so far. I have been charged for this month now. I have no service on the sim card yet. I tried the change my number...

Resolved! Community rewards

Good morning, I just found out that I got $1 community reward for my first month My question: is this a one-time reward based on my participation only for that month or will this be built up for the following months if I continue to contribute (like...

Long Distance Charges Warning

I'm in Montreal and having problems dialling a particular phone number starting with a Montreal area code of 438. I'm receiving a message saying that I may be charged for long distance. I tried adding a 1 to the front of the number and there's no ch...

Block Number

I'd rather folks didn't know my number. Is there a way to block my number from showing up when I make calls? SIMon says you can press #31#, the area code and the number to do this. However with my previous providor there was a permanent way to do it ...