FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 77099 Views
  • 182 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 77183 Views
  • 181 replies
  • 32 Bravos

Resolved! Autopay

I just downgraded my plan from 25$ to 15$, it required me to load 25$ before i was able to change my plan so now i have 25$ on my account. My question is if i sign up for autopay now how will the funds be subtracted? will they take money from my bala...

Resolved! US roaming calls drop after about 45 seconds

Hi there,I have a US roaming add-on that worked fine for the first 2 weeks but for the last 2 days, the calls keep dropping after about 45 seconds. First I hear 3 beeps after about 20 seconds and another 3 just before it drops. Has anyone experienced...

MattKBD by • Great Neighbour / Super Voisin
  • 2889 Views
  • 13 replies
  • 0 Bravos

Resolved! Grandfathered and Addons. or Upgrade?

Hi guys,So I just saw PM's new pricing and am not sure what to do. I wanted to ask you guys for some input.Currently out of work. (ty pandemic!)Currently still on the $15 Canada wide plan. w/ 250MB of dataEarning $8/mo in rewardsMy Usage: 150MB/Data ...

Rusty by • Great Citizen / Super Citoyen
  • 3757 Views
  • 13 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

My contacts don’t answer when I call because I don’t have caller ID. I checked my phone and the setting is “caller ID on” so it must be the network setting. Please help...

Mei_henz by • Great Neighbour / Super Voisin
  • 1303 Views
  • 2 replies
  • 1 Bravos

Voicemail access

I am a new user and cannot access voicemail, When request voicemail it does not ring or ask for password.

Gary88sz by • Great Neighbour / Super Voisin
  • 1529 Views
  • 6 replies
  • 0 Bravos

Resolved! $10 Referral Credit

I just activated my SIM card and entered a valid $10 referral code but don't see the credit to my acct. ???

MannyCab by • Great Neighbour / Super Voisin
  • 1962 Views
  • 7 replies
  • 0 Bravos

Resolved! Free month promotion. No free month?

I signed up for that 5gbs and free month special sale that was going on and neither have applied to my account. They said that I would get it after signing up but neither happened and I even auto renewed. So Like did I do something wrong?

kittykatko by • Great Neighbour / Super Voisin
  • 1661 Views
  • 6 replies
  • 1 Bravos

Resolved! Boxing Week Promo

Hello! I signed up 3 family members new to Public Mobile for the Boxing week promo (get your second month FREE plus 5GB of data when you activate on select plans). It is now March 1st and my husband still doesn't see the extra 5GB on his plan. We fol...

my new sim card is not working

i have been trying to set up with my new sim card and showing invalid sim card on phone i have tried setting up with a different phone and same problem

mmendes12 by • Great Neighbour / Super Voisin
  • 1599 Views
  • 5 replies
  • 0 Bravos

Resolved! Double Charge when topping up account

After topping out, the dialogue box did not close and when I pressed cancel, it instead pressed continue and charged me $50 top up again. How do I get a refund?

Resolved! new account set up

looking to port my old number under old service provider it asks for serial number not the IMEI would Ienter the IMEI here

gq by • Good Citizen / Bon Citoyen
  • 1391 Views
  • 3 replies
  • 0 Bravos

Resolved! Incoming call counts into minutes

Hi there,I switched to the $15 plan on Feb 25, 2021, and my understanding is all incoming calls are unlimited. I found out that incoming calls are being counted into my total 100 minutes allowance and wondering if that is normal? Thank you!

steven by • Good Citizen / Bon Citoyen
  • 5954 Views
  • 29 replies
  • 0 Bravos

Port out Notification

Hi Everyone, I'm currently trying to switch from Telus to Public. I've followed all the steps to port in my old number. I was notified that telus would send me a text message confirming my port-out request. However, it's been a few minutes and I have...

dj_123 by • Great Neighbour / Super Voisin
  • 1670 Views
  • 4 replies
  • 0 Bravos

Resolved! Not allowing me to make a payment.

Ok a few issues:1) My plan is expired, it's currently suspended but I can still reactivate it.2) For whatever reason the current plan is $10.00 but I've always had the $25.00 plan.3) It keeps trying to make me pay $10.00 instead of the $25.00.4) I ca...

HelpMEDAMN by • Good Citizen / Bon Citoyen
  • 3236 Views
  • 14 replies
  • 0 Bravos

Resolved! Order time

I ordered a sim card online on Feb 23, why I didn’t receive it? it is urgent, and I need it as soon as possible.

Mohsen1990 by • Great Neighbour / Super Voisin
  • 1866 Views
  • 5 replies
  • 0 Bravos

Resolved! Incoming calls go direct to Voicemail

New SIM activated Mar26 with existing # ported from Shaw Mobile. SIM is recognised by phone. Outgoing calls OK. ALL incoming calls go direct to Voicemail. I submitted a 'Ticket' on Saturday 27, but NO RESPONSE from Modertor(s) as yet.

noelcurrie by • Good Citizen / Bon Citoyen
  • 2951 Views
  • 4 replies
  • 0 Bravos

Resolved! Received text message from PM to visit self serve

I just received a text message from Public Mobile to visit self serve: Please visit https://selfserve.publicmobile.ca/ to make an update to ensure uninterrupted service. (2/2) It says 2/2, but I only received one message.  Is there an update required...

MacMe by • Deputy Mayor / Adjoint au Maire
  • 2089 Views
  • 5 replies
  • 2 Bravos

Resolved! Self-serve login isn't working

Hello I can't login to my self-serve account, even though I'm using the correct password (I even reset it just to be sure). I'm just getting a 'Sorry, your login attempt failed. Please try again' error message. Any idea what I can do to fix this? I r...

sashbus by • Good Citizen / Bon Citoyen
  • 5976 Views
  • 11 replies
  • 1 Bravos

Resolved! @ accounts

I have recently added a second account with Public Mobile for my wife.I must have started a second account for her but cant remember what the email address or password was for it.Does a moderator have to rest it for me to start over again? Thanks

techie2 by • Great Neighbour / Super Voisin
  • 1093 Views
  • 2 replies
  • 1 Bravos

Resolved! phone port is not working

Hi, I requested to transfer my number. Currently, the data is working and i am able to calling out. However, all the incoming calls and messages are still on the old provider. It has been two days like this. Can you please assist? My phone number is ...

lelanjiang123 by • Great Neighbour / Super Voisin
  • 1331 Views
  • 3 replies
  • 0 Bravos
Labels
Top Contributors
View More
Copyright © 2026 Khoros, LLC