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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Friend referral

Hi folks, I referred my friend to public mobile a few days ago at the public mobile store and we gave the clerk my referral number. When will I get the discount for referral? thanks

Resolved! Agent who created my account spelt my name wrong

Hey there, the agent at Walmart who helped create my Public Mobile account spelt my last name wrong. Does anyone have any idea how I would go about fixing this issue?

Invalid SIM

Hi there. I've been trying to activate my SIM card for the past 2-3 days but I always keep on getting the invalid SIM number. I've double checked it so many times but still, it is saying that. I've cleared browser cache, history etc. Please help! Tha...

Payment

Unable to process my credit card request

Resolved! add ons 400 min

I purchased 400 min Intl. Long Distance calling and I can see it as active under my self serve profile, but when I'm trying to make a call to Germany I get "voice is not included in your plan"

My number is not working

No incoming calls. Help!!!

Resolved! Usage History

In the last 30 days my wife has had sixteen outgoing calls to 2265804001 in which eleven last 0:00:6, one 0:00:05, one 0:00:30, one 0:01:07, one 0:01:10 and one 0:01:30. The originating location is listed as 'All' even though she has never left Onta...

Resolved! Is this phone compaible

https://www.amazon.ca/Ushining-Unlocked-2-8-inch-Charging-Seniors%C2%A3%C2%A8Black%C2%A3%C2%A9/dp/B082D4VYRK/ref=sr_1_3?crid=1RYIMNGRBLOFX&keywords=ushining+3g+flip+phone&qid=1590695392&s=electronics&sprefix=ushining%2Celectronics%2C188&sr=1-3

Resolved! forgot to add promo code when signing up with public mobile

Hi I signed up with public mobile this morning but I forgot to add the free 3G promo code with the plan i selected. How can i add the promo code to my plan now?

Resolved! transfer a landline

hello I would like to know how to transfer a landline from bell and what to expect I realize that the self serve option is not working so what is the best way now. I would like to add that I already have a number here I just want to switch to my lan...

Resolved! Transfer a Phone Number

I would like some assistance please to transfer my phone number from my old Koodo account

HELP ME PLEASE

Is this phone company a joke? not even saying that in an angry way, but i seriously have gotten 3 sim cards and set up accounts... put a monthly plan on with my credit card and then after i get the confirmation email i cant sign into my account. "...

Resolved! Trying to change my plan, but no options displayed in new plan window

Hi, I am trying to change my plan through my account, but I can't see any option. Please help.

Resolved! accessing voicemail

Probably a stupid question. Can your voicemail be accessed with a third party mobile phone in the same way as using a landline?

Resolved! Payment, Balance and Available Funds

Hi Everyone, I am a new sign up (5gb $40 plan) and I'm trying to fully understand what I'm seeing on my overview page. I have signed up for autopay using my credit card. I want to make sure Im in the clear for this month, and that I am right to assum...

APN Settings and Port Question

Hello Everyone! I just signed up ( 5gb, $40 plan) and wanted to make sure everything is good to go. I have two questions: 1) How do I know when everything has ported? I was able to receive a phonecall last night, while the PM Sim was in my phone, and...

Data usage notification

My monthly plan renewed today and shortly after I got a message that I have used up to 75% of my data - even though I was on wifi the whole day. I logged in to check my data usage and it shows me that I haven't even used 1% of my data allocated for t...

Resolved! Referral reward isn’t credited

I activated a new SIM with a referral code from a friend... but I did not get $10 upon the activation.. why is it so?

Log-in portal shows a blank screen area for my plan.....

Then when I try to access my plan, it gives me an error.... just my plan, it also says I have no payment history? I have an issue with my phone as well, as it says I do not have a voice plan. I do, and it is paid, as usual.....so what happened to my...

Resolved! J'aimerais déverouillé un téléphone que j'ai acheté chez vous en 2018

Bonjour ,Je suis avec une autre compagnie actuellement et j aimerai que vous déverrouillez le téléphone samsung que j'avais acheté chez vous en 2018Merci

plan change

I upgraded to another plan and it has not changed on my account yet. How do I confirm it was changed and is active.

Number porting

My lucky mobile account said is suspended cause automatic top up failed which says yesterday and my charge date isn’t till 29th but still able to receive calls and text and make calls just won’t let me use my data I paid for a month for 2 days before...

Add-Ons

As of May, I have never received my paid add-ons, which was the 250Mb plan.

Unable to receive One Time Password from Amazon.ca

I have successfully received many Amazon OTPs in the past, the last one was last week. Today (May 28) I tried to log into my Amazon account and as usual the login sequence involved sending me a OTP. I never received it. Tried many times, same resul...

Rewards

Hi all, new to the community, trying to get my bill reduced like everyone else. I have been given some badges I think 10, how many do I need to get the reduction, and does it get applied automatically or do I have do do something before bill date,thx...

Resolved! Long Term USA for a month or more.

I was wondering if Public Mobile has any plans to update the roaming time period. I know going to USA for a period of 30 to 90 days it’s not feasible to pay 20.00 every ten days.Thought on this please

Activation of no

Hello , I had purchased a public mobile sim in nov 2019 and travelled to India in Jan. I was coming back in the month of March, so paid to activate the sim on 14th of march. But due to this covid situation , I was not able to come back till yesterday...

Resolved! Group Text (MMS) - Unable to send

I have a Motorola One Action Android phone. Within the past month, I have been unable to send/reply to group texts. I would send a message and it would be stuck on "sending..." for an infinite amount of time. MMS is turned on, but even if I had switc...

Resolved! Signup Code

To get the 10.00 off on signup, do you need a code or a phone number from your friend that told you or both?

service

Anyone in the St George area using this service? Was wondering how the service is as we get very poor service with Aliant and Roger here

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