Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Scheduled Maintenance February 25th - February 26th

Hello Community,  We wanted to give you an update that we are completing system upgrades during the following maintenance window: February 25 | 10:00 PM EST (7:00PM PST) to February 26  | 9:30 AM EST (6:30AM PST)  During this time you will be unable ...

Ck_PM by Public Mobile
  • 238 Views
  • 7 replies
  • 1 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2688 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30464 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42277 Views
  • 185 replies
  • 29 Bravos

Resolved! Data usage and tracking is horrible

I've been a customer for over a year now.. I just switched my plan down to the $15 plan because I generally don't use more than 200 mb of data and most of my calls are incoming. My question is, this plan switched over today and I see on my account ov...

Greg_R844 by Good Citizen / Bon Citoyen
  • 2305 Views
  • 7 replies
  • 0 Bravos

Resolved! Data usuage

Does the bonus data that was recently added get used up automatically if I go over my monthly limit or do I have to do something. Due to Hurricane have used much more data than I usually would and still have no power 6 days later

Kandy2014 by Great Neighbour / Super Voisin
  • 871 Views
  • 4 replies
  • 1 Bravos

double payment

please advise how to fix double payment for the same month

mahmoud by Great Neighbour / Super Voisin
  • 1090 Views
  • 8 replies
  • 0 Bravos

Resolved! Activated but no internet and phone doesn’t recognize the SIM card

I activated my SIM card but there is no internet, cannot call, and it says 「No service」on the screen at the top left.seems like my phone doesn’t recognize the SIM card so I turned it off and took my SIM card out and put it back. A couple of times.Eve...

lavelalala by Good Citizen / Bon Citoyen
  • 4434 Views
  • 14 replies
  • 0 Bravos

Resolved! How long to tranfser number

Transferred my number from Rogers.  Been waiting hours and still can't receive calls number still goes to old voicemail. How long does it normally take? Thanks 

gradoj by Good Citizen / Bon Citoyen
  • 3061 Views
  • 19 replies
  • 0 Bravos

Active Plan but unable to make any calls or use Data

I didn't realize my pay date was due, so I toped up with $60 my account one day later, my plan got charged then with $50 and in the website I can see my plan is now active.  When I try to make calls, it says that I don't have any long distance calls ...

taulejo1 by Great Neighbour / Super Voisin
  • 699 Views
  • 1 replies
  • 0 Bravos

Resolved! Never received Rewards for 2months

So usually I receive about 5-10 dollars for my rewards for autopsy and referring friends, however my rewards weren't deposited and I had to pay full plan price with autopay this time, what happened here?

Lbilkey by Good Citizen / Bon Citoyen
  • 1094 Views
  • 2 replies
  • 1 Bravos

Free data consequence

I received the 1 G free data and a couple days later, my monthly renewal went through. Now my data has been stopped because it was ‘used up’ except it was the free data not my usual 8.5 G for the month. I know I haven’t used 9.5 G in 5 days as I re-s...

Immy1234 by Good Citizen / Bon Citoyen
  • 790 Views
  • 3 replies
  • 0 Bravos

Shoppers Drug Mart in Etobicoke

Hey all, Thought I'd share an experience I had today attempting to buy a voucher at a Shoppers in the west end. I've been buying vouchers at this location for months without ever any problem. Tonight, however they weren't activating at the register. ...

kistarla by Good Citizen / Bon Citoyen
  • 1881 Views
  • 15 replies
  • 3 Bravos

Resolved! Billing date changed

My first payment was on March 31 when I first joined Public and I am on autopay. Then after that my payment history looks like this:April 30May 30June 29July 29August 28My next payment says SEPTEMBER 26This does not look right to me, please help if s...

RandyMarsh by Great Neighbour / Super Voisin
  • 1196 Views
  • 5 replies
  • 0 Bravos

My experience porting from Koodo Prepaid

This is not a question but I thought I would give my 2 cents with my quick swtich to Public Mobile. Hi, I just ported my Koodo Prepaid to Public mobile in less then 30 minutes.  After reading multple posts here before making the switch I was reluctan...

clexxi by Good Citizen / Bon Citoyen
  • 2054 Views
  • 12 replies
  • 8 Bravos

Request for check and find out my referral rewards

Hi My name is xxxx xxxxx.I am refer to one of the my friend on 5th of September 2019 ( Thursday)but I don't get any rewards from public mobile. I already talk with my customer service representative but she told me sent the email to public mobile web...

jjude2110 by Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 1 Bravos

Resolved! Dokiwatch

Hi there! I need your help as I'm very unfamiliar with band frequencies. Can someone kindly check for me if public mobile is compatible with dokiwatch frequencies? Thank you. I'm wondering if also can make voice callshttps://www.doki.com  

Screenshot_20190912-171634.png
ciggz by Good Citizen / Bon Citoyen
  • 2083 Views
  • 10 replies
  • 0 Bravos

Resolved! Change plan on the next renewal date

HiI have selected my new plan as $25. And I can see it showing up as future dated plan change under the plan tab. However, in the overview tab, the payment for next cycle is still showing  $30 which is the current plan I have. Shall I be worried? Tha...

irisxiaolu by Great Citizen / Super Citoyen
  • 1318 Views
  • 4 replies
  • 0 Bravos

Resolved! How am I charged for a data overage? and other related questions

If I were to exceed my monthly data, how is this made known to me?                    "                                 how am I charged for the excess?    If I do not use my monthly data, is the remainder carried over to the next month? Thanks

Pedrito by Good Citizen / Bon Citoyen
  • 1319 Views
  • 5 replies
  • 1 Bravos

Resolved! Data issue

I reneed my plan on sept 8 . i have 8 gb data in m plan and one day later said i used 95% already what a joke i used next to anything . now my data is shut off and i cant contact anyone crappiest servi e ive ever seen . i need to speak to customer se...

plarabie by Great Neighbour / Super Voisin
  • 1619 Views
  • 11 replies
  • 0 Bravos

how do i port from koodo

I have created an account with a new number.  How do I now port my Koodo number?

fhvivb by Good Citizen / Bon Citoyen
  • 824 Views
  • 3 replies
  • 0 Bravos

balance 87.00$ mais toujours pas de téléphone.

Bonjour,450===========. Ai balance de 87$ mais pas de téléphone. Système me dit temporairement suspendue. Merci à l'avance de bien vouloir m'aider. Avait pourtant déjà payé pour le mois mais ai vu ce matin que suspendu comme si pas payé. Suis allé re...

marclaplante by Good Citizen / Bon Citoyen
  • 1250 Views
  • 7 replies
  • 0 Bravos

Resolved! Lost phone, on prepay - never set up self serve

I lost a phone with a SIM card I got at Walmart.  I never set up the online self serve and I want to cancel the prepay on it.  When I try to set up the self serve now it says it will text me to confirm but I don't have the phone any more.  Is there a...

tfly by Great Neighbour / Super Voisin
  • 726 Views
  • 2 replies
  • 0 Bravos

like to port the number

Hi I like to port my number,  when i sign up with public mobile they can't port the number for me at the time,  I got new number with public mobile,  you need account # from my previous provider in order to port the number.  now i have the account #....

Sulakhan by Great Neighbour / Super Voisin
  • 676 Views
  • 3 replies
  • 0 Bravos
Need Help? Let's chat.