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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account username

How can I access an account if I forgot the username?

No incoming call

Resolved! No incoming call

Help from moderator please. iam able to make calls but no incoming calls are coming in. please help

Resolved! Can’t make calls

I paid my bill Rebooted my phone. Took out my SIM card. Look on line said it’s pay I have a talk 40 plan. Still can’t make Phone calls in or out. Data works

cant make call using phone honor 9 lite

i have new phone Honor 9 lite from China it is unlocked.. i insert public mobile sim card,i can see service 5 bars,but i cant make phone call..i place my friends sim card Fido ,i can not make any phone call...public mobile office in Laval Montreal ...

Same number as somebody else?

Bit of a strange one, I text my friend the other day and got a reply from somebody entirely different!! Is it possible that other person had the same number as my friend(?) or did my phone mess up with the outgoing message?

Texting and calling

For some reason some calls I get give people the message phone not in service. I can make calls and texts but I'm not receiving them. Help!

Resolved! No more LTE?

Are LTE plans gone for good? I heard the new iPhone 12 will not support 3G anymore. I was planning to buy it but then I won’t be able to use PublicMobile

SMS issues - sometimes delayed sending and receiving

Lately, maybe the last week or so, I've had intermittent issues sending and receiving SMS. Perhaps it's gone on longer and I didn't notice. Most of the texts I send seem to be sent immediately. Some, maybe 10% ??? seem to take seconds or even a min...

Resolved! Rewards

Hi everyone, I’m new to this site. A couple of questions about rewards please! 1. Hoe will I know if my friends have joined up? Is it an automatic process? 2. Why are rewards offered for people asking random, probably inane questions? Answers I under...

cannot update to android 10 on note 9 960U AT&T unlocked

Hi, I was wondering how can I update my note 9 960U which is originally an AT&T unlocked phone to android 10. Everytime i check the software updates, it says its up to date. Does public mobile not provide OTA software updates? I've tried using smart ...

Im registered with PM, no problem. The problem is I'm not connected to the phone,. Can't connect to

Sim conversion

Can I transform a sim from a different network to public mobile online?

Resolved! Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Hi I recently my services have been disconnected. I went in and reactivated my services, and even put additional money into my account to ensure I was not owing any funds. I still do not have any services back on my phone.my phone number is xxxxxxxxx...

Ringer

My ringer for incoming calls is not working, does anybody know how to fix this?

Resolved! I can remember the email I used to register?

Resolved! Verifying a few things with my new plan

Hey, I recently signed up with public mobile and I just want to triple check and make sure I'm not messing anything up. This is the plan I have https://www.publicmobile.ca/en/bc/plans/15for250MB-3Gspeed (it's the $15/month one) So, to my understandi...

Resolved! Tracking info on email is broken

Hi there, I ordered a SIM card the other day, but the tracking info page is broken (i.e. shows HTML comments and JavaScript text, rather than rendering properly), so I have no way to know when it will arrive. Hopefully someone on the web team can fix...

Port Failed. No Service. Need Mod ASAP!

Here is a list of what has happened1. Ported number yesterday.2. Service on my Koodo SIM stopped and got a cancellation email from Koodo3. PM SIM still shows the old number and not my new ported number4. PM SIM shows connected to the PM network but I...

Resolved! $10 Referral Not Showing in MyRewards

Hi, I have recently joined Public and have used one of my friend's referral code. But $10 bonus is not showing in my rewards section ? Thanks

Resolved! number change

why did my phone number change today? Without my permission.

texts sending from wrong number

I successfully ported my number from PC Mobile a couple of months ago, but every now and then I send a text and it appears to the receiver as coming from a different number than my own ported number. Sometimes they can reply to that number, and somet...

Data

Resolved! Data

I’m in Ontario.Does anyone know if Public has SIM cards for JUST data? I want to get mobile internet for the trailer, but don’t want to pay an arm and a leg for a SIM from the big mobile companies.

Resolved! Looking to change my plan

Where’s the 90 days LTE plans?

Plan cost has two different values on different Pages

Hello, there seems to be conflicting information as to the cost of my plan as there are different costs on these two tabs: "My Plan and Add-on ---> Plan" and "My Plan and Add-on ---> Rewards"Could you please clarify? Thank you.

Hows everyone rewards

Lounge worthy

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Account username

No incoming call

Resolved! No incoming call

Resolved! Can’t make calls

cant make call using phone honor 9 lite

Same number as somebody else?

Same number as somebody else?

Texting and calling

Resolved! No more LTE?

SMS issues - sometimes delayed sending and receiving

Resolved! Rewards

cannot update to android 10 on note 9 960U AT&T unlocked

cannot update to android 10 on note 9 960U AT&T unlocked

Im registered with PM, no problem. The problem is I'm not connected to the phone,. Can't connect to

Sim conversion

Resolved! Re: Replacing the $35 1.5GB Plan with a $30 2GB Plan

Ringer

Resolved! I can remember the email I used to register?

Resolved! Verifying a few things with my new plan

Resolved! Tracking info on email is broken

Port Failed. No Service. Need Mod ASAP!

Resolved! $10 Referral Not Showing in MyRewards

Resolved! number change

texts sending from wrong number

texts sending from wrong number

Data

Resolved! Data

Resolved! Looking to change my plan

Plan cost has two different values on different Pages

Hows everyone rewards

Mexico to Canada call fails when when using my Can...

SMS doesn't work, no incoming calls

Failed connection from Mexico.

Checking the online order status of Sim card.

I need access to my last 3 invoices since leaving ...