Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
My bill is supposed to be $50.00 with $5.00 in discounts. I just looked at my credit card statement and I've been getting charged $67.80 how is this possible?
Hi,I’m looking to out port my phone number please to Eastlink. My account number is *********************. I never received a text from you guys. How do I port out my number today?! I have followed all steps but the provider said I need to contact yo...
I just activated my plan today it includes province wide calling. I am unable to make a call to the next town over without a voice telling me it's long distance and my plan doesn't cover it. I tried using 1 before the number and I always use the area...
Hello everyone. Been a customer of PM for quite a while and have been quite happy with the service. However lately over the past couple months most incoming calls display "No Caller ID" or "Unknown caller". This includes some callers within my cont...
We set up a new account for my mom's phone & got her on first month (paid once) + one month free. Last weekend, the plan expired while we were out of town. Now, we can not log back into the account with the saved credentials on file at home. Every ti...
I get message on self-serve site:"Unfortunately, SIM card changes are currently unavailable through Self-serve."I My cell phone no longer works - just want to put a new SIM card into my phone so that I can receive a message from Public Mobile regar...
Hi,I have basic plan of $15 for 30 days, it says 100 minutes Canada wide calling, is it restricted to Manitoba only? Or my calls to other provinces of Canada are eligible?- will incoming call from other provinces will be charged?Iam international stu...
Hello, I am a new Public Mobile member and I activated two SIM cards for myself and a family member 2 months ago. I used a referral code and signed up for autopay. My friend told me that after 30 days the 5GB data should be added to my account. I log...
It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.I logged into my account today and have the following questions:- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.- On the...
Someone left a voicemail to me and I'd like to access it.I tried three methods and none of them work:call +1push 1 until +1 is dialedcall my own number.All the method will end up in a message telling me that I do not have long distance add-on and nee...
Hi Community looking for some help here. Over the last few months my whatsapp has been slow sending and receiving messages when using data. I am on a 4G LTE data plan. A good 30 second delay. It used to be instant. I have been using the same phone on...
I have Public Mobile call and data plan in my pixel 4a cell phone. It cannot send/receive photos in text messages even the mobile data is turned on. In the APN setting, the APN enable/disable field is greyed out. Please help!
I am trying to make my payment through self serve, but not accepting it, when i submit the amount due it says my balance has enough. Never have I experienced such a problem the two years I am a client and my account is due for tomorrow.
Hi my account is deactivated due to non payment on time , Now I want to pay and keep my account activate and remain the same phone No. Please reply me what do I do... Thank you
Before, I never had a problem with SMS in Russian language with Fido, Public Mobile and Koodo. Now, I came back to Public Mobile and when sending SMS in Russian I would get a warning "Message maybe corrupted on recipient device. Change input mode to ...
both with tethering and on device, speeds jump from 5kb/s to 715 kb/s (mostly slow) or just plain 0 kb/sec for 15 to 20 seconds at a time. seems to work fine in chilliwack.all my apn setting have been checked and are fine. been going on for 3 or 4 da...
