[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! can't receive phone calls
I just transfer to Public Mobile. I can make phone calls out and text messages but can't receive phone calls
Resolved! plan add on in overviewsays that I have data, received text that I had used all data
I applied for an received the holiday bonus of 2GB data and international calls.It appears on my overview and shows that I still have add-on data. I have just received a text saying that I had used up all of my data. I thought that the overview was...
Resolved! PIN Number
Is it common practice for a Moderator to request your PIN number for the purpose of verification during the assistance process?
Resolved! Getting calls made to another number
I have a Public Mobile phone number in Alberta. Let's call is #1.A business in Alberta I am not associated with has a phone number in Alberta. Let's call that #2. Not sure if it's Public Mobile or even a cell phone. The numbers are even close to...
can't make addon roamn to us
Yesterday i tried add on $20 roaming to USA. until now nothing changed in my account.
Resolved! Locked out of self service account
Hello, I tried to reset my password and i recieved an error message, something like ForgotPassword/ContactAdmin, and then I was locked out of my self service account.
Resolved! How do I cancel autopay when my phone is disconnected?
Hi,I can't log into my account anymore because I switched providers yesterday. I forgot to cancel my autopay first. Can you cancel it for me please? My email is xxxxxxxxxxx@xxxxxxx and my name is xxxxxxx. Edit: Personal information redacted by will...
What is going on? Urgent situation!
Hi,In spite of I use autopay Public Mobile suspended my account!Then I tried to pay via "Reactivate my plan".But it doesn't work either:I am going to my work and need my phone!What can I do?WTF?
Resolved! AutoPay
Why is my service suspended when I have Auto Pay? How do we contact company to speak to someone or who do we email?
Resolved! Sim swap fraud
My sim card was hijacked. Now i have a new sim but it wont activate. Ive been fighting with this for days. I have had the worst experience ever with this public mobile and wouldnt reccomend it to anyone nor do i want to continue. Havent had a phone f...
Resolved! Autopay issue - can't update credit card
Hi there, I have been paying my phone bill with autopay for years now. The credit card that is on file is expiring soon, so I wanted to update my credit card information. However, I keep getting an error message: Unable to Process TransactionSorry, ...
Resolved! Remove add-one
Resolved! Changing my PM Community User Name
I was hoping to change my user name on the Community but don’t want to loss my bravos, points etc. After searching on the Community, it looks like I have to contact the PM mediator. The mediator indicated that I can change it by clicking on my circle...
Incoming Calls on Galaxy S6
Hi Community, I wish to know if you guys are getting the incoming calls from an unsaved number as +1(Area code)(number) format?Interestingly, I'm receiving all the calls as 1(area code)(number) as in like a 11 digit format. I don't know if this is t...
Mobile Data
Hello, I recently purchased a Sony Xperia XZ1 and am having problems getting the mobile data to work. Any help would be appreciated. I have tried putting the settings to what my boyfriend has on his Sony phone, but it does not seem to work. Thank you
Resolved! Re: Beginner’s Guide to the Community
Hipls help me how to change and update my credit card.
Wrong Charges on my BIll
My bill is supposed to be $50.00 with $5.00 in discounts. I just looked at my credit card statement and I've been getting charged $67.80 how is this possible?
Port out my number
Hi,I’m looking to out port my phone number please to Eastlink. My account number is *********************. I never received a text from you guys. How do I port out my number today?! I have followed all steps but the provider said I need to contact yo...
Province wide calling
I just activated my plan today it includes province wide calling. I am unable to make a call to the next town over without a voice telling me it's long distance and my plan doesn't cover it. I tried using 1 before the number and I always use the area...
Almost all incoming calls display No Caller ID
Hello everyone. Been a customer of PM for quite a while and have been quite happy with the service. However lately over the past couple months most incoming calls display "No Caller ID" or "Unknown caller". This includes some callers within my cont...
Resolved! Account recovery (invalid security answer)
We set up a new account for my mom's phone & got her on first month (paid once) + one month free. Last weekend, the plan expired while we were out of town. Now, we can not log back into the account with the saved credentials on file at home. Every ti...
Resolved! sim card swap
I get message on self-serve site:"Unfortunately, SIM card changes are currently unavailable through Self-serve."I My cell phone no longer works - just want to put a new SIM card into my phone so that I can receive a message from Public Mobile regar...
Resolved! Calls outside of province
Hi,I have basic plan of $15 for 30 days, it says 100 minutes Canada wide calling, is it restricted to Manitoba only? Or my calls to other provinces of Canada are eligible?- will incoming call from other provinces will be charged?Iam international stu...
Resolved! New Years Flash Sale not added to my account.
Hello, I am a new Public Mobile member and I activated two SIM cards for myself and a family member 2 months ago. I used a referral code and signed up for autopay. My friend told me that after 30 days the 5GB data should be added to my account. I log...
Resolved! Account question
It has been great since I switch from Chatr to PM for my 1st month. I am entering my free 2 month.I logged into my account today and have the following questions:- Account Status indicates Plan Expired. My 30 days cycle will start on March 9.- On the...
Cannot access to my voicemail box
Someone left a voicemail to me and I'd like to access it.I tried three methods and none of them work:call +1push 1 until +1 is dialedcall my own number.All the method will end up in a message telling me that I do not have long distance add-on and nee...
