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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! PORT NO. IN

Yesterday, I ported NO. out from ITALK BB to PM. Still porting. I used different name when I ported in. Do you know it will be ok for porting? ( the PM user is A, the ITALK BB user is B).I provided all the correct account information of ITALK BB.THAN...

Resolved! Activation error?

Hi there - I went through all the activation steps and received an error upon submission of all the info. I didn’t receive an activation email, but my credit card was charged and I can call out and text with the Public Mobile SIM card in my phone. I ...

Resolved! Unable to receive phone calls.

Activate phone number. I am able to call people but when the people call me; it says "number is not assigned." This makes no sense because I have tried this with 4 people and I do not receive their calls. However, I can call these people. Can a moder...

Resolved! Included data not showing up

Hey, I am currently on the $40 plan with the included 5gb of data with a 1gb promo. I got a message from public mobile saying I had used 75% of my data this morning. Went on to check and my included 5bg isn’t showing up, just my 1024mb bonus. I went ...

Resolved! Changing swapping plans/phones/sims

Hello, My wife has a phone with Telus and plan expired and wish to go to Public Mobile. Daughter has a public mobile plan but under wife's email.I would prefer to put daughters plan under her email. Since it seems I can't change emails on accounts, w...

can I have my money back?

Resolved! Please Help me.

Currently my account is not active with public mobile. If I want to transfer my phone number from public mobile to Virgin my line suppose to be active. I don't want to pay for the next month service to public mobile just to transfer my own phone numb...

Long distance

When I call my boyfriends number I am told it’s a long distance call. This is new it didn’t use to do it. We are in same province and have the same first 3 numbers and area code so shouldn’t be long distance. Even when I call him from outside the ho...

Resolved! Scam call

I am quite new to PM so I hope I am asking this question in rather right place.. Got a call yesterday from 18259936763.I answered it as (Public Mobile)was displayed and also the first six numbers(825993) of my PM number were shown.A rather deep voice...

Resolved! Can receive text but not send

Strange issue, my daughter can call out, receive a call and receive text messages but the messages that display as sent on her phone are not received by multiple recipients. Any ideas?

Resolved! Promo not applying to account

Hi I received the following promotion in my email. I bought a new SIM from a local store, used the email account that the promo identifies, but this promotion has not been applied to my account! Upon rereading it, it says to purchase a sim online. Di...

Resolved! registering new account

I just finished attempting to set up a new account. I went all the way through the process and go to the final activation and when it attempted to activate me the connection crashed with an oops error message telling me to log in. But my new log in c...

Resolved! How do I quote a previous member's message/reply in my reply?

Basic stuff here: how do I quote a members message/reply as indented text in a message I'm writing in the same thread? I'm sure this is forum etiquette 101 but I'm stumped. Thanks.

Resolved! Can I use the Visual Voicemail feature in Android with PM?

I recently purchased a Moto G7 Play and was prompted to setup the Visual Voicemail feature under the voicemail tab of the native android phone app. My PM voicemail is setup and operating properly but the Visual Voicemail feature is not. There is a no...

Resolved! Porting Over

Just wanted to regale those who are porting over from another provider in case they encounter similar problems. Ported over from: Bell MobilityMy phone: Huawei P20 ProSteps taken: took some advice from others in the community (thank you to everyone w...

Resolved! Deals

Hi how do you sign up to get alerts for special promos at public mobile?

Resolved! How I can transfer my Koodo phone? I chose new number as was instructed.

Thanks everyone! I transferred my phone number.

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Resolved! old simm card never used

used to be a member of public mobilethey were giving away sim cards freethinking of going back to pmare these sim cards still good

I can not use the same email address I used last time I was with PM

Recently received an email promotion for $15 discount for a year if i come back to PM and use the same email address. I purchased SIM card and now trying to port my number from Fido but it rejects my email and says it already exists. Please help

Website didn't load properly for more than two weeks-until now...

So, I was actively participating and helping others in the community, but I was not able to continue due to the website not loading properly.Unfortunately, I didn't take any photos of the page, but it looked like an HTML page. Anyone else have this p...

Resolved! Plan renewal

Hey friends. I have a question about plan renewal. Let's I run out of minutes or data on $15 plan, Is it possible to renew plan early or add on is the only option? Thanks.

Resolved! whether the moderator _ team just work from 9am-5pm?

I have write a private message to the moderator team 50 mins ago, but the moderator team not reply me yet, i just wonder whether they already off?

Resolved! Cannt Access account

hey new user/account and i cannot login as it says invalid. how do i check to see if the email address ec is correct in my account/access the account

Resolved! ported number

Hi, I just became a customer yesterday. Had to get my phone unlocked. Phone is working but my old number didn't transfer over to my public account. How do I correct this?

Resolved! voice mail

How do I check my voice mail, leave a recording etc.?

text message not delivered

I was away from home with no wifi and I tried to send a text message 3 different times and the message stated not delivered what would cause that to happen?

Resolved! Long Distance message

HiWhenever I make a call I get a recording stating that “long distance charges may apply” I find this annoying and confusing as I have 100 minutes Canada wide calling and this occurs when I’m making a local call. Anyone have the same problem and know...

Resolved! long distance charges

My phone is in Kamloops but calling it is long distance to Kelowna. How do I get my phone to become local?

activating SIM card

hello! I have purchased a SIM card and during my activation process something went funky. I arrived at payment method and after inputing my card information was shown a screen that had a 'generic error'. When I went to begin the process again, it sa...

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