Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Even IF/ WHEN things calm down, I still think that some things should be considered Take, Let's say Pandemic eventually runs course and ends, let's say, end of Summer 2022, and PPL travel, I honestly think that PM needs to really consider expanding t...
A few days ago I answered a random call from a Saskatchewan number. Ever since, I've been receiving 8-10 junk calls a day from varying Sask numbers. Obviously, blocking won't work since they are different each time. How do I stop from receiving these...
Mar 15, 2021AutoPay Reward$2.00 $2.00Mar 15, 2021250MB at 3G Speed/250Mo à la vitesse 3G $5.00$0.00Mar 15, 202130-day plan/Forfait de 30 jours $10.00$5.00Mar 15, 2021Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$15.00 $15.00 So, plan is $15 prov...
This is something that I have observed in the past months on one account that I oversee. Not a complaint....just wanting to share. Last month the referral rewards were flickering for no reason. I would see $6 in rewards and 7 phone numbersI would s...
Hi, I'm trying to make a payment, but the message keeps saying, You have enough money on your account already, but my phone is not working. When I call my phone says your account is suspended, make a payment.
Hi, I set up myself and my wife on Public Mobile at the local Walmart today. The gentlemen working set us up with temporary phone numbers and said we should speak to a moderator on the community board with porting our numbers from Koodo. I have read...
The worst customer user experience I've had in a while. I can't open a a ticket to ask for help. I can log in to the community, as you can see buy the fact that I am typing this. BUT, if I try to open a ticket, it asks me to log in again, but then w...
Hello, I am on the 25$ a month plan and for some reason was just charged a 9$ topup for 3gb of data - or at least this is how I understand it. Does someone mind explaining why I would get charged this when the last 2 months it was a 15 & a 10$ charg...
I'm having a really hard time grasping how Public Mobile calculates it's usage. I don't make phone calls on a regular basis and if I do, it's never international. I have the boosters from the holidays which are slowly being used despite this. Is ther...
Hi there, I am new to Public Mobile. I like the plan and the monthly costs. Much, much more reasonable. I am having trouble getting the phone Bill paid so I can have service again. It’s not letting me use my credit card on the website.. I have every...
Hi, I have been a public mobile user for almost 2 years. Always used the $15 plan. Never had a problem until this month. I have noticed that I haven't been receiving text messages for a couple of weeks. I can receive iMessages but cannot receive text...
Since switching to Public Mobile I have been using an unlocked LG G6. Today the phone died, charger port is broken and will no longer charge.I had my previous phone which was an LG G4. I called Bell, unlocked the phone and inserted my Public Mobile S...
Hello,I had recently lost a bicycle via theft and someone with a restricted number just called me stating that they have it. They wanted ransom money for it and hung up when I mentioned that I have cops involved. What is the procedure to get Public M...
My apologies if this question has been posted before. I've spent about 15 minutes searching for the answer in my self-serve account. Is here anywhere in my self-serve account I can find out how long I have been a Public Mobile customer?I've looked a...
Hey folks,Whenever I log in to my account and click "Change Plan" I receive either an "Oh no! It looks like something went wrong!" message, or a page with "Current Plan" and "New Plan" headers but literally zero text beneath either. Anyone else?
My credit card recently expired and I was set up for autopay. I’m trying to log in to change the credit card number and I’m getting locked out of my account. I’ve tried password reset and it says my account has been locked and I need to contact publi...
