Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't enter letters when trying to type in device serial number

I am trying to do a new activation, and need to enter the serial number for my old device to transfer my phone number. I can't type letters, only numbers. Does anybody have any ideas? Am I looking at the wrong number? Thanks

Can't make a call

Just started with Public last week and now I get a message that my plan does not include outgoing calls??Any help

Continuing payment with NEW credit card

Every time I try to put my new credit card number in, it tells me to contact my bank. It won't take it.

Re: Email and password

Resolved! Community account

I just created a community account with a new username. How is my community account linked to my mobile account, I log in with my email account.

Resolved! Account usage

How quickly does my account update for minutes and data usage.

Resolved! Cannot login to self serve account

I want to suspend my phone service as the phone is missing. However, I cannot login to my self serve account. Is there any other way I can request for suspension?

Resolved! Changing my phone #

Does it cost anything to change my phone number???

Resolved! Double charged

what do I do after I double payed for my month ? How do I get that money back ?

change number

Hey,I just registered a SIM and chose a number but not satisfied with the number and changed it. the number has changed in my account but not in my phone. my sim is no longer active after changing the number in the account. Can you please help me?Th...

Resolved! No Service

Hi, So my mom and I recently switched to Public Mobile from Virgin Mobile yesterday evening, but we still don't have service. We have both reset our network settings, and we turned our phones off and on twice. We've reached to tech support and we've ...

Resolved! Reusing a Public Mobile sim card?

I used to be a public mobile customer and I still have the sim card. I haven't been using it for over a year. Can I "reactivate" it? Would I be given my old phone number or a new one, or is that up to me? Thank you

can't receive texts

when I'm away from the house, I can send texts but can't receive them. people who send text says "it was delivered."

Resolved! add-on not activated

I purchased a $15 add-on for u.s. calling and it showed up as payed but when i try calling to the u.s. i keep getting a message saying i don't have an active long distance add-on. I probably did the first step wrong by not putting funds in first...bu...

Resolved! Early Plan Renewal

@CS_Agent My plan renewed October 20th and somehow I managed to use all of my plan data. I need to renew my plan early. Please help! Thanks in advance.

Unable to receive texts that contain an image (JPEG), file, document, or group texts

Hello, I need some help determining how to amend my text situation with Public. I only receive text messages if it is a single text send to me. If the text is a group text, contains an image or a file, I will receive an empty text box that says that ...

Resolved! I couldn't sign up to change my plan!

Hello there,I have been trying to sign up to change the plan for my mom. I have been getting this following error message, '* The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please ...

Block

How can I block someone on my phone

Data

How can I keep my data down so I don’t run out ?

Resolved! Data plan starting time?

My billing date is Nov 3 and I’ve been out of data for a day. When is my next month gonna start? Last month I think I remember I was into my new data package the evening before the billing date

Account is disabled for no reason?

Hello community, I have been regularly paying my public mobile account bill through autopay, but for some reason last Friday, my account just got disabled and my phone services stopped working completely. How can I resolve this? I am extremely puzzle...

Resolved! Minutes used

Hello. New to pm yesterday.100 min plan to start.Summary screen says 26 min used of 100 so far.But detail usage says different. I assume round up to a minute. I count a 12 sec call as 1 min, and 2 min 20 sec call as 3 minutes, my total outbound calls...

Resolved! Activating a new SIM through my account

Hi, I have a public mobile account and I would like to activate a new sim for another phone, but while activating its asking for the registration such as email user etc... so once i enter the same its showing error, i dont want to create a new accoun...

Resolved! Early plan change not taking effect immediately

Good day community. So we are 5 days from our auto-pay date and ran out of data so I want to renew the same plan early. I topped up both our accounts and selected."change plan now" and nothing seems to be happening. Our accounts show a $45 balance wh...

Resolved! top up/plan change

Hey guys! Is there a way to change my plan before the next renewal date to increase from the 5gb to 6.5gb (it's only a $3 increase) and I would like to do that instead of waiting until my next bill which is in like 2 weeks, as it makes more sense to ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe