Community

Resolved! Bill Adjustment

Hi team,I had set auto payment in my account. But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.I need refund .Please Help 

Resolved! Getting a new plan bcause it has a better deal

Hi I was wondering if it ids possible to cancel my current plan that I have been on for 1 year now and transfer to the new plan that gets you 5GB using a different email address? 

Resolved! my 1.5GB is not on my account

I received a text that i have already used 75% of my data. which is the $0 Holiday Giveaway: 2GB add-on last DecemberI should have another 1.5GB on my file as part of the $35 dollar a month service but its not on my account. and it was renewed last D...

Resolved! No Service - Random phone #s

I haven't had any service over the past 1.5 hours. I tried taking SIM out, restarting phone, etc. Cellular is on, airplane mode off. I checked my statement on my public account, and oddly, unidentified phone numbers are showing up in my call log, eve...

Resolved! Use my rewards

Anyone know if you can use your rewards to pay your for service? 

Resolved! If I change my plan to a lower priced option, are my rewards still applied to my monthly bill?

Resolved! Refer a friend

Is there any promotions right now regarding with refering a friend?

Resolved! U.S roaming is not working

U.S roaming ( talk only ) shows purchased and active but not working.  I used the same add on for almost 6 month and never had any problem . did things like taking the sim card off / rebooting / connecting manually to the existing networks but nothin...

Resolved! can I transfer my public mobile number to my daughter?

Hi,I want to transfer my phone number to another person.can I transfer my public mobile number to my daughter? 

Resolved! international texting

Hi,  I am just wondering if you can text from Canada to the UK with our texting plan?  If you use 011 and 44 in front of the number?  I checked the add ons but nothing I can see about an international plan.  Just interested in keeping in touch with t...

Resolved! Did not get SMS for referral reward but referredee got the $10 bonus

I had just signed up and activated with Public Mobile on Dec 31 (just in time for bonus offers) and someone asked for my referral code while I was browsing PM Community to activate on that day as well.  The referred person says the $10 updated to acc...

Resolved! Says I have used all my data... but I have not.

I have quite a lot of data with my plan including add-ons and such. I got a text today saying I have used almost all of my data (my plan renewed on Dec 27th) and self-service confirms it. My account says I have used almost 6GB in a week. I definitely...

Resolved! Boxing week promotion

It mentions as "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans."My question is does 5 GB of free data has an expiry date like for a month? Or will it expires once we consume all 5 GB data irres...

Resolved! Does this Phone work with PM

My father has some phone from China that’s currently being used and wants to switch to PM but I can’t find his phone on List of approval.  The phone is relatively new within the last year.  It’s a Redmi 7.    How can I find out if this phone will wor...

Resolved! New Phone transfer

Am I allowed to transfer my Public Mobile phone number and account to a new phone?

Resolved! referral reward

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

Resolved! Cannot change my plan

I cannot change my plan.  I log into my account, click Change My Plan and it says to pick a plan from the list.  But there is no list - the space is blank. When I click on Try Out More Options, I get an error message that says "Server Error in Applic...

Resolved! Autopay Rewards

I already set up the autopayment by master credit card, however why I can't see the $2 rewards in the reward section? 

Resolved! Referral rewards discrepancy

I have six phone numbers listed under “Refer-a-Friend Reward” but only get $4 per month referral rewards. What’s the deal?

Resolved! double charge

Hi, On november 20th I was charge twice 42.00$ when i register my phone number with public mobile.  Would there be a reason why I would be charge twice? Thank you

Resolved! Account payment due date

If account is activated mid month do I have to pay full month?

Resolved! US roaming

Hi,I payed for the 10-day US roaming (talk and text) and my phone us still unable to call or text. How do I fix this problem? I bought the same service last month, and it worked fine.Thank you

Resolved! Mystery data usage

I keep getting text notifications that my data is nearly used up. When I go to my account page, it shows up as web under data usage. My data has never been turned on, nor has my phone been turned off/on. The time of day that it shows data usage have ...