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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Reactivation of Account

This may be a bit of a longer post as I have a multitude of issues. I had my account set up on Auto-Renew, and had a credit card saved for information so that I would not have to type in my information everytime my bill was due. As I approached the ...

Resolved! Cannot get 500M data bonus due to misselecting $35 plan

I just activated a new sim card and picked $35 plan. I chose auto payment so that I would get 500M data bonus. However, I found there is only 1G data in my plan. When I got back to the plan selection, I realized there were two options of $35 plan. I ...

Need a replacement SIM card?

Hello,I bought my sim on 27 december, my account is active.It . I have a particular plan as well. But its not showing signals .It says sim not registered.I went to walmart and the guy said I would get a replacement sim since its not the problem from ...

Phone keeps calling myself every 2 minutes

I really don't know where to post this, but as of about an hour ago, I keep getting calls from myself, about every 2 minutes. If my PM number is XXX-XXX-XXXX, the caller ID is also XXX-XXX-XXXX, I've tried answering (there's no one there), ignoring, ...

Resolved! No Phone Service! Cannot log into PM

Hi, My account is stopped, I guess cause my credit card was marked for fraud, I got a new card, but I am unable to log into PM as I do not remember the password. When doing the password reset, the question is not one I recognize. I have sent a PM to ...

Sim card invalid after credit card error

Hi I was trying to activate Sim card for my wife and everything went fine until the credit card step. It said run time error. And I strated over and it says the Sim card is invalid. It's been more than 1 hour. the old telus account is still working...

newly activated account long distance add on not working, won't call UK

ok, new account set up yesterday, phone calls in canada working, but although my accounnt shows the add on of 400 international minutes i tried to call 2 numbers in the UK today, one a home phone the other a cellphone. i got audio messages saying i d...

Activation error - need help

Tried activating a sim. Got the dreaded "uh oh something went wrong, but don't panic" screen.Tried to log back in - said invalid sim.Completed setting up an account though and the PM sim was in it, the phone number from Telus showed up and payments/...

Exchanging phone numbers between carriers.......

I have a friend who wants to try PM for a couple of months before cancelling her existing mobile plan with Bell (she has the $60/m for 10gb). She would like to port her existing number from Bell to PM and, if possible, port the new number she gets f...

Resolved! Entered wrong IMEI info on account

How can I edit the IMEI number entered onto the account? Goofed on one digit. Thanks in advance

My Dual sim will not work Koodoo and PM

I have a Blu Life One X3. It is a dual standby sim. I know PM and another sim should be able to work because I have used it in Europe with Lyca Mobile, however someone else set it up. When I insert it with PM and Koodoo, I can use PM for data and rec...

Public mobile not competitive for text

Freedom starts at $15 with unlimited textKoodo starts at $15 with unlimited textPC Mobile starts at $15 unlimited textVirgin mobile starts at $15 unlimited textPetro Canada starts at $15 unlimited textFido starts at $15.75 unlimited textSasktel start...

Getting Started with the Nokia 3310 3G (2017)

I recently picked up a Nokia 3310 3G (single SIM) at a Target while visiting family in the States. I wasn’t sure at the time if it’d be supported by any wireless phone companies in Canada, but it was too cute to pass up! Fortunately, Public Mobile DO...

Resolved! Understanding our first PM invoice

We recently signed up for a $40 plan that came with lots of bonus data and credits... But I'M a little perplexed as I look at the first statement. What I know:We are getting $10 for next 6 months$25 off for referring a friend$2 off monthly for Auto...

Unable to make or receive calls

I saw few discussions on this but none of them solved my problem. I am getting the "long distance call" message like others...I am on the $10 plan. I looked at my usage online by manually counting the minutes for incoming and outgoing and it is only ...

Porting number from Koodo.

Hello,I have been trying to port my number from Koodo to my new PM account, but I always get an error message:"Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page." I ...

Re: Transferring your number to Public Mobile

Hello all, I just signed up with PM today. Now that I've gotten a new number from PM, I cannot seem to port my number from Wind (which is still active btw). When I select "Change Number" in my self serve account, and enter my Wind number, I'm taken ...

porting issue

when i first was creating ym public mobile account i was porting over a number, the system glitched and i didnt receive an email that the port went through or that my accoutn was made. i add my information anf did it again and got a new number, but n...

Activation and Plan Details glitch

Hi there, registration isn't going great. Can't confirm my new account Plan Details, so not sure if the $10 off per month introductory offer is applied. Plus my phone is NOT yet activated. Please advise. Thank you.

Resolved! phone does not recognize sim card

I followed all the instructions to register and switch to PM. Got email from PM welcoming me and email from prev. provider telling me I have left their service however my phone tells me there is no sim card installed. I have removed it, checked it, r...

long distace

i was wondering why someone got to call long distance when they phone me from landline to my public mobile number

Resolved! RE: My port from Rogers Pay As You Go is stuck

Hello everyone, I just activated my PM SIM card yesterday and ported a Rogers Pay As You Go number, but the porting is stuck now. I can make outgoing calls with the PM SIM card, but I am unable to receive incoming calls or SMS. The Rogers SIM card is...

Changing plan

Hello all, I subscribed to Public Mobile 3 days ago. I took a 90 days plan with 3GB at 4G but did not realise that the data part of the plan was for the entire 3 months period and not per month.I went today and changed my plan to a 30 day with a 6GB ...

Cancel Plan: Unable to locate PIN number

Hi I need help!I am trying to cancel my plan and remove auto-pay but it asks for a pin number which I don't have. Is there anything else I can do to validate myself so I can make this cancellation?

Adding U.S. Data (But Did Not work) - Refund Add-on Charge

Hi, Just wondering if there is a refund process for adding data (in this case, U.S.A.). I was in the San Fransisco airport and added the U.S. data package to try and send an SMS; however, the SMS was unable to send (even after playing with all the s...

Lost service with Koodo and now can't access PM over a day after Port

I have sent a message to the moderator yesterday at 2 and still waiting to hear back from someone. Here is the problem . Until last night, I had service with Koodo but this morning, I woke up and my service was lost with Koodo . I then tried to log ...

Porting out number but Account Status is "Plan Expired"

I want to port out my number from Public Mobile to Koodo. When I try to port in the number from Koodo's portal, it says the number is not elligible. I'm guessing this is because the Account Status shows as "Plan Expired" at the moment in Public Mobil...

reactivate my plan

Hello, I tried to reactivate my plan through web site but it didn't work.What can I do?

Resolved! Not able to receive incoming Calls

Switched to public 4 days agofrom chatr and everything works fine but I cant get any incomining calls?

Resolved! Reactivating old sim from an inactive account

Hello, I recently deactivated my public mobile service earlier this month, but am now considering activating a new line with PublicMobile.Is it possible to reuse the old sim for the new activation and avoid buying a new one? I am getting "Invalid SIM...

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