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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't receive calls. I use other phone to call this number, it goes to someone else's voice mail.

Very excited about getting new SIM card and activated with a new number chosen from list provided (not ported from old number nor customized last 4-digit). It's been more than 12 hours. I tried to call this new number with my another phone, it went ...

Unable to send txt messages

I switched from bell to public mobile since June 10th I can call, receive call, receive txt but I can't send txt messages. My phone is unlocked, I did all the reset, still not working. Can someone help me with this issue. Thank you!

remove add on

Hello, I accidently purchased US Roaming - Unlimited Text (10-day). I was to buy 200 min US and Canada Long Distance. How can I cancel this US Roaming - Unlimited Text (10-day) and get refund? I did not use it yet. Thanks.

Auto Pay question

I am with ATB. It does not have the visa / debit capabilities. Is there somewhere I can forward a direct deposit sheet in to? I do not own a credit card. But really want to sign up for Auto pay. TIA

Missing bonus data from porting from virgin mobile

So I ported my number from virgin for the extra 3gb that PM was promoting. I did it at walmart and the lady told me that I would be getting my bonus data in a week or so, once they confirmed that my number was from virgin. But its been like a month a...

Was cut off my service today..????

Hello...l have Auto pre pay, and my date to pay is tomorrow, the 12th. Why was my service cut today? I could not text or make a phone call. Not impressed by this service at all. Yvonne

If anyone is looking for a budget phone from a reputable retailer...

It is a bit long on the tooth but still should be very usable. https://www.costco.ca/Asus-ZenFone-4-Smartphone%2C-White-Unlocked.product.100483389.html

Moving out from Ontario

I am planning to move out from Ontario to Alberta but would like to have the same phone number. Currently, Ontario’s sales tax is at 13% but I know Alberta’s sales tax is less than Ontario’s 13% and what evidence should I provided to PM to change my ...

Autopay not available in the payment tab

I don't see where I can enter a credit card and setup autopay. The only available option under payment is to pay an amount now.

Do the APN settings stay up to date?

So, my wife switched to Public Mobile today (yay!). But she can't get access to her data. And (after much research) with the ASUS Zenfone 4 Max you can't just switch it on the phone. So we have to do it manually through her laptop. I think I have the...

Locked sim PUK CODE

So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE...

Resolved! interchange sim card between 2 phones

I registered and actived, my current phone is Moto G6 dual sim unlocked working fine, I still have my Samsung s7edge from Rogers and the unlock code, can I use my Galaxy s7edge and unlock it with same sim card? Thanks in advance.......Don

Renewal Dates 3 Month Old User Love it BUT?

Just curios why my renewal dates keep changing around anyone eles have this.. its always the middle of the month last month was the 15th I renewed, now I see on my account they want me to renew by the 12th anyone know why the huge flucuation in days!...

Which LG G6 is best?

I'm thinking about buying an LG G6 on ebay but I don't know which model will work or be the best to use in Canada/with PM. H870/DS/1/2/3, A47 or another type I should be looking out for?

Resolved! Data Usage

Is there a place where I can view my monthly data usage for say the last 6 months, or longer?

incoming calls

I can make calls out but not receive incoming calls. Doesn't seem like it ported right. What can I do

Resolved! Why did public mobile take more money for my phone bill

Hi,so I went into my visa debit and checked to see if my payment went through which it did, and my phone bill is originally $50 a month for my plan. This month it was $48 because I had rewards added to it. Anyway, I just paid my phone bill and it too...

When Public Mobile refuses to help?

Just wondering what people here do when PM refuses to investigate an issue with data and will not reply to messages? I've been trying to deal with this issue for a month and a half. PM has lied to me multiple times ("we will investigate and it will t...

Resolved! AutoPay did not process by due date and service is now inactive

AutoPay did not process my payment, and now my service has been inactived. Very unimpressed. Need help ASAP.

Which cell phnes work with Public Mobile

What cell phnes work with this service ?

Will "Available Fund" /balance still be deducted if Auto payment is disable?

For some reasons, I have some "Available Fund" or credit in my PM account. If I disable Auto payment , and want to temporaily not use PM service, would "Available Fund" still be deducted at the next billing cycle? Is there any way to "transfer" "Av...

Public Mobile should add 3G data addons

Public Mobile currently offers data addons. However, at the current rates of $10/200MB or $30/1GB, it’s expensive and appears to be billed at the LTE rates, as the $30 1GB data only plan is also LTE. Considering that Public Mobile recently added the ...

500 extra minutes for $5

I purchased 4 of those this billing period. How is it 93 have been used, though I have not used all the minutes in my monthly plan?

Resolved! Question on the 15 CAD plan

Hi, On the 15 CAD plan we have 250 MB data with auto pay. My question is will the data work on the reduced speed after exhausting of the 250 MB or not? Thanks

My promo plan gone when add-on is added. No warning!

I was on $25 plan with 1.5GB/month plan but data was about to expire so I received a text msg saying that I've used 95% of the data and I have an option to add an add-on so I don't go over the monthly limit.I clicked the link and added 1GB add-on.Now...

Koodo prepaid transfer time

Hi, How long does it usually take for the moderator team to reply to a private message? Trying to transfer a number from koodo prepaid but no response on any message since yesterday. Thanks!

Porting a business number and/or a toll free number

I've been on PM a few months and so far very happy. In addition to PM, I have both a business number as well as an 800 business number. Both were ported to VOIP through our regular wireless provider (not Bell) years ago but now I am semi-retired an...

Not receiving texts

I am able to send texts fine but am unable to receive them

Number transfer from Fongo not working

Hello, I just received a text message telling me that Public Mobile is having trouble transferring my number from Fongo. I was told to go to Publicmobile.ca, click on Contact Us, and complete the SIM and Activiation online form. But I don't know if i...

Freedom Mobile - Price Match Deal

Good morning,It appears Freedom Mobile is offering a $19/month prepaid that includes 1.5G LTE, unlimited text and voice.Would Public Mobile price match this? Thanks

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