Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So today I went to check my account online. Today also happend to be the same day my bill is due and charged to my Credit card.. I see the charge on my card.. As it does every month since I signed up. On my account it says plan expired. Yes also on t...
I lose my service every month just before my autoPay debits my account. I don't understand what my account debits mean. It loos like my balance goes to zero on the same day PM debits my credit card. What do the two debits - one for $10 and one for $5...
I searched and didn't find a solution for my problem. I can't make any calls even to my voice-mail I keep getting the recording that I need a long-distance addon.I've tried a 1 infront of numbers removed my sim card checked my minuites I have 100 ca...
I have 3 different phone numbers with Public Mobile...the only account I can find is the one I started yesterday....I have 2 that started a month ago and now I cant find them to top them up..these 2 are without service because I cant top up...any hel...
Does PM have a place you can enter an international number in to see if it is part of the international calling package?
Hi community, Can anyone assist me to unlock my self serve account? Thank you!~
is there any deal going on for registration annd also for cyber Monday.???
Activated a line for my mom. .. ported a Telus landline number can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please
Hello! I am thinking of changing my phone provider. I am currently on a phone contract with Bell media until December 20. Can I switch to public mobile before December 18 so that I can take advantage of the black friday deals? What is the process lik...
I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours...
I ported from public to koodos and needs to cancel my pre authorized details from locked account.
Why is my phone APN showing isp.mb.com ? Do I have to change it?
Can anyone tell me how to obtain the correct code for my sim? Thx
To Whom it May Concern: I have recently purchased a SIM card at full price only to see a half off discount not too long after my purchase. I was wondering if it possible for me to receive the difference in the price I paid and the sale price as there...
I got a new phone, and put my old sim in it. Then it started to say the sim was puked, so I had a new sim here. I just activated it but could not keep my old number. I would like to keep my old number. I just paid for a month on the old number so I a...
Hi, An hour ago I ordered a Certified Pre-Owned Phone along with a SIM card. However, I just found out my relatives already bought me a phone. I still need the SIM card but wish to cancel the phone order and get refunded. It has only been an hour so ...
Public can’t Connect my phone but keeps taking money from my bank account need a refund
.Please see latest post in this thread for the update.... I have previously explored this issue with the bf's account and his autopay reward not applying at renewal. It was fixed generally in march 2020. Applied in automatically in April and then sto...
A quick how to: For those (like me) on the $15 plan with limited outgoing minutes. This is how to check your voicemail for free and save your outgoing minutes. It's also beneficial for those that travel to other countries and need to keep in touch wi...
when i try to get in my account its say my account is deactivatecan someone help !
Just got my refurbished Pixel 2 phone and right out of the box it will not power up. Even after on charge over night. Held power button for over 2 mins. Battery symbol with lighting bolt would come and go off severl times.
Hello community, I am about to get a Canada-wide unlimited plan, however I am wondering about incoming calls from USA. Am I getting charged extra for that?
Hello! I switched to another provider. My phone number from Public Mobile got transferred there too. I want to stop AutoPay so that I do not get charged for public mobile service anymore and delete my account after 90 days of no service. However, I c...
Hi,I have been with Public Mobile for more than 2 years now. However, I have received my loyalty points for this month. There has been no deductions to my current plan. The due amount is the same.Kindly help me with this!
