Account change username

[pjhtyl]

Hi there

I have opened a ticket for change account information from xxxxx@xxxxxl.com to xxxx@xxxx.com. Now I’m not able to login with any of the username. Please advise 

Julie 

Edit by Dunkman: removed personal information

[Dunkman]

@pjhtyl 

Did you get a response from moderator yet?  Once moderator has confirmed your identity and switch emails for login, then you are able to use the new login email address.  

You should be able to use your old email address now though. Did you forget the password for the old login email address?  It is possible that the moderators are in the process of changing everything right now and things are not working with both emails.  Might need to wait 30-60 minutes.  

[HALIMACS · Accepted solution]

You'll need to ask the moderators for this. 

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.