Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm paying for data I can't seem to get . My husband and I both purchased the 25 dollar plan over a week ago and checked both of are phones before to see if they were compatible and they were. Not sure where to go from here ,tried chatbot and checked...
I RECENTLY EXPERIENCED A FRAUDULENT CHARGE ON MY NEW CREDIT CARD. PUBLIC MOBILE WAS THE ONLY CHARGE I HAD MADE PRIOR TO THAT. i AM CONCERNED THAT SOMEHOW MY CREDIT CARD INFORMATION WAS HACKED WHEN I FILLED IN THE PUBLIC MOBILE PAYMENT FORMS ON MY D...
On June 12, I purchased 1 GB add on and get overcharged???
Are here any members here that live in Goosebay, Labrador? A friend of mine is thinking about signing up with Public Mobile and they are wondering what the service is like there.
I am on $15/30 days plan which I believe includes 100 minutes Canada wide but I am not sure if it also includes US. Can someone please clarify ? Thanks
So initially when I put the voucher in it wouldn’t take it now it has accepted I have a 4 credit but my phone still doesn’t have service. I pushed the reactivate button but it tells me I need money
I have difficulties in porting right phone # from other provider to you, ported wrong #.Porting team called and asked to report to the Moderator to get it fixed. Please rectify!!!!!
I’ve recently activated my SIM card and called to cancel my current plan (With the other provider) but they said I need to have my number transferred over to Public (which I thought was done in store). How do I get my # transferred to close my curren...
Green text messages aren't sending to some of my contacts... Why would that be? In my settings I have enabled SMS, restarted phone etc. iMessages are sending no problem.Thanks - Adam
Will the $35 plan include picture messaging?
There seems to be an open port request on my number. Who can I contact to have it cancelled? The request is from Public.
Hi.What would the process be if i wanted to cancel my account, but theres a credit on my account. I paid extra for emergencies.Kind regards
Around two months I get phone calls from numbers 1-905- ....( around ten different numbers) every day. If I answer, they are keep silence. They never leave a voice message. What we have to do? to block them?
Could someone look at my account? $2 off every $30 for autopay is not automatically applied in my account plus I haven’t used much of my cellular data for 3 months because of covid-19
HelloHow would I change the email I use to login to self serve? I am not seeing an option to do so. Thank you.
Looking to join up in near future For example with $40 plan Living in MB Can someone define the calling included ? Long distance Can I travel well out of city of Winnipeg MB and call to a local city number ?
How do I fix this?? All our phones were deactivated today because payment was not requested from my credit card. I do NOT have any issues with my credit card...I just messaged them to confirm. My payments for Public Mobile usually come out on the 18t...
I needed more talk minutes, so I added them on.When I call it says, I am calling long distance when it is a local call.
Edit: Luckily it turns out this is an isolated case as confirmed by the moderator. It's safe to use the lost/stolen feature without it affecting your rewards. I must be slacking.....i just changed the bf's plan at the last minute before autopay wa...
Hi,I have ordered a SIM Card with confirmation of payment and order June 2nd, but still I did not receive my SIM Card. does anybody knows whether Public Mobile is a Scam or not? are they taking money online and don't send SIM Card to anybody? I can s...
Can an admin help me get access to my account again please?
somin xp7 cel phone All I get is a text message with a 'Download' button to press. When I press the 'Download' button, there is a status bar and and it says 'Downloading'. But it never is able to complete the download.
Hello, I have tried to change my plan but there are no options at all. What I need to do? Thanks,Dimba.
How do I connect with a moderator? I can't get my pin to work , otherwise forgot my 4 digit pin. Help
Hello,We have a sim card that was purchased in Winnipeg; can it be used in Toronto with roaming charges?
My credit card expired for my payment.
