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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Understanding our first PM invoice

We recently signed up for a $40 plan that came with lots of bonus data and credits... But I'M a little perplexed as I look at the first statement. What I know:We are getting $10 for next 6 months$25 off for referring a friend$2 off monthly for Auto...

Unable to make or receive calls

I saw few discussions on this but none of them solved my problem. I am getting the "long distance call" message like others...I am on the $10 plan. I looked at my usage online by manually counting the minutes for incoming and outgoing and it is only ...

Porting number from Koodo.

Hello,I have been trying to port my number from Koodo to my new PM account, but I always get an error message:"Oh no! It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page." I ...

Re: Transferring your number to Public Mobile

Hello all, I just signed up with PM today. Now that I've gotten a new number from PM, I cannot seem to port my number from Wind (which is still active btw). When I select "Change Number" in my self serve account, and enter my Wind number, I'm taken ...

porting issue

when i first was creating ym public mobile account i was porting over a number, the system glitched and i didnt receive an email that the port went through or that my accoutn was made. i add my information anf did it again and got a new number, but n...

Activation and Plan Details glitch

Hi there, registration isn't going great. Can't confirm my new account Plan Details, so not sure if the $10 off per month introductory offer is applied. Plus my phone is NOT yet activated. Please advise. Thank you.

Resolved! phone does not recognize sim card

I followed all the instructions to register and switch to PM. Got email from PM welcoming me and email from prev. provider telling me I have left their service however my phone tells me there is no sim card installed. I have removed it, checked it, r...

long distace

i was wondering why someone got to call long distance when they phone me from landline to my public mobile number

Resolved! RE: My port from Rogers Pay As You Go is stuck

Hello everyone, I just activated my PM SIM card yesterday and ported a Rogers Pay As You Go number, but the porting is stuck now. I can make outgoing calls with the PM SIM card, but I am unable to receive incoming calls or SMS. The Rogers SIM card is...

Changing plan

Hello all, I subscribed to Public Mobile 3 days ago. I took a 90 days plan with 3GB at 4G but did not realise that the data part of the plan was for the entire 3 months period and not per month.I went today and changed my plan to a 30 day with a 6GB ...

Cancel Plan: Unable to locate PIN number

Hi I need help!I am trying to cancel my plan and remove auto-pay but it asks for a pin number which I don't have. Is there anything else I can do to validate myself so I can make this cancellation?

Adding U.S. Data (But Did Not work) - Refund Add-on Charge

Hi, Just wondering if there is a refund process for adding data (in this case, U.S.A.). I was in the San Fransisco airport and added the U.S. data package to try and send an SMS; however, the SMS was unable to send (even after playing with all the s...

Lost service with Koodo and now can't access PM over a day after Port

I have sent a message to the moderator yesterday at 2 and still waiting to hear back from someone. Here is the problem . Until last night, I had service with Koodo but this morning, I woke up and my service was lost with Koodo . I then tried to log ...

Porting out number but Account Status is "Plan Expired"

I want to port out my number from Public Mobile to Koodo. When I try to port in the number from Koodo's portal, it says the number is not elligible. I'm guessing this is because the Account Status shows as "Plan Expired" at the moment in Public Mobil...

reactivate my plan

Hello, I tried to reactivate my plan through web site but it didn't work.What can I do?

Resolved! Not able to receive incoming Calls

Switched to public 4 days agofrom chatr and everything works fine but I cant get any incomining calls?

Resolved! Reactivating old sim from an inactive account

Hello, I recently deactivated my public mobile service earlier this month, but am now considering activating a new line with PublicMobile.Is it possible to reuse the old sim for the new activation and avoid buying a new one? I am getting "Invalid SIM...

So I need to activate my phone till payday and then I can put the money on my plan

Sign up new number under old email

HiI registered a new number with an email. I also have a previous existing phone number under another email. If I let my previous phone number expire, is there a way to move my new number under previous old email? Thanks

Resolved! Please fix your website!!!

I heard about public mobile from a website reviewing phone plans. I was quite excited when I went to the web site and found it nicely laid out and easy to understand. I decided to get my son's new phone set up with one of their plans. I ordered a ...

Everything wrong with PM

just actived my SIM and registed my account. but my iphone says NO SIM.....checked with other phone, still NO SIM. SO I GOT a bad SIM Card.my account is ACTIVEthen I want to change SIM, Fortunly, I brought two SIMs BUT the web does not work, Oh no!It...

Resolved! Invalid SIM

Hello community, When I was completing the activation, I went ahead to "Step 4: Review" your order, then went back to "Step 1: Let's get started" because I wanted to add a referral. Now it says my SIM is invalid. Can someone help? Thanks, Chris

no network

hello,i bought a pbulic sim 2 days ago. My account shows active. I chosen and paid for the plan but there is no netwrok in my phone.I have tried all possible outcomes and searched on phone. I have trried resetting and changing the APN and preffered n...

Is there any way to reach Public Mobile corporate?

Hi all! I’m looking to reach Public Mobile in regards to feedback/complaints... where can that be done? Thanks in advance:)

Changing email on account

If I change the email address on my account (not the community) does that automatically change my login userID? If the the old email sticks as login, then how do you change your login ID? Thanks

Not working

Hi there so I chopped up my daughter's account which is this account on using I changed it from the $40 plan do the $25 plan it says the plan is there but her phone is not working what do I do cuz there's nobody I can talk to live so this is very fru...

No data

I have recently contacted public mobile and reduced my service from 2gb to 1gb. I have 31$ in my wallet my next payment ty isn't until end of January and my data on my account has more than 1gb still not used and account a rice, yet I cannot get any ...

Moderator team answers from general account and takes forever to get back to you! What a joke !!!

This is getting to be a joke! Over 2 days to get a reply to my message and then when I do get an answer they ask me my account details from the general account so when I reply it goes back into the pool! Every other time a mod answers directly so you...

Expired credit card

Hi there, My credit card expired and I received a new one in the mail. Forgot to update public Mobile billing.... I think I lost my rewards (e. G. Referred by a friend and referred a friend too) and accumulated year of service for discount. Update...

Limited Service

I just activated my SIM/phone and I am paying for the $25/mth plan. I live also the shore in Nova Scotia and when I go to make calls I’m getting a long distance message? Could I be bouncing off a Prince Edward Island tower, and is there any way this ...

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