Fail to update credit card info on autopay. Invalid address.

[adrianboghian]

I tried to update my credit card info but it keeps failing. Called the bank and they said they can see all the requests failing because of invalid address. Checked with bank the address I am posting and everything is fine, however they cannot see the actual request and she couldn't tell me what is wrong. Can anyone help? Is the credit card locked on Public Mobile side and if so how can it be unlocked?

[adrianboghian]

Thank you. Not filling the app number fixed the problem.

[geopublic]

@adrianboghian  The PM does not like any special characters when entering your address. Make sure the address is exactly as on your statement minus and Apartment and/or unit number. Also do not use a space for postal code.

[ChuckYeah · Accepted solution]

Your address must match the billing address of the credit card exactly. Don't use the apt# field. Use a 6 character postal code, no space or drop last digit.