Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello I ordered a sim which never arrived at my house, so I purchased one in person and activated my plan, I want to know who I can ask to get refunded for my sim? Thank you
I have hit the forgot password key. Still cannot access self serve
Hi,I have a plan that is worht $15 a month. It has 100 minutes Canada wide minutes and unlimited incoming minutes. Will I be able to recieve alls from the US or only from Canada?
Hi I have tried on two separate days to join Public mobile, gone through the sim registration twice porting my number from Telus entering my credit card both times it has failed at the end resulting in the following page Server error404 - File or dir...
I wanted to upgrade my plan, and I went into top up. I was able to select the plan I wanted, and went though the payment. However this did not change my plan, it only added money to my account. I then clicked on the plan button, and was able to chan...
I just switched to a plan that gives more data, and when I selected it, I input a promotional code that was supposed to give me an extra 2 GB of data, and it said that at checkout. It only just switched over today, and it's not showing up in my total...
How can someone receive a text message from me if I did not send them a text message?
hey everyone, I can't find much info online about this, but I got a text from my mom that she definitely didn't send. Looks like it was meant for someone else entirely? Anyone know why this would happen? She has confirmed that she did not send the to...
I Purchased a new phone and sim card (again). I added the new sim and removed the old... the phone shows "no sim", reboot same error.any help?
Nevermind. See further down.This is to @Ed404:It would seem to me that you would be eligible (other than multiple posts ). But what would you be winning? You have nothing to apply the winnings to.
I am currently in US...I added the US $20.00 bundle package yesterday morning over 24 hours before it was needed to my plan. I went to use my cell in the US upon arrival and it is not allowing me to do so.. I cannot receive or send any texts or make...
Hi, I just signed up yesterday. I used my brother's referral code, but he has not received his $1/month reward...how long does it usually take?
So, here's the story.Around 10 am, Public mobile texted me whether I made the porting request and I told them I never request the porting.I didn't received any reply to my message so I thought it is probably fine and PM didn't authorize the porting.A...
Hello and I thought that PM had $10 plans??? .. now I don't see that option in the "plans section". Does PM no longer have this plan? Thanks, Dale
I recently bought the Umidigi X (Android) phone off Amazon. I was already a Public Mobile customer before. It allows me to text but not able to use data. I can't change or add a new APN. It says there are 2 Telus APN, even though it's unlocked and us...
How do do I purchase an add-on to my basic Canadian plan? I have 100 minutes for $15.00, I want to add on the 500 long distance minutes for $5.00 How do I do it? Do I need auto-pay?
I got my promotion of flash sale which gave me 500MB of bonus data $35 plan base on 1GB data and unlimit talk text plan.Then as everyone knew, we got 1GB free promo and never expired until being used.In my understanding,every month 1GB plan addon d...
Hey, Which locations in Ottawa have you had good experiences at?Are there any I should stay away from? Thanks,Ed
Hello, I recently switch provider, from Fido to Public Mobile. It is been three month and Fido still charges my phone bill, as well as Public Mobile charges too. Public Mobile was suppose to cancel my plan with Fido, but they did not do so. I wen...
Bought a sim-card at one of 'official' stores - the account was activated by the seller guy using dummy email address. I cannot create account as it says that it's already exists and cannot log in / change password.As a result I cannot top up my acco...
All of a sudden my phone lost service. I checked and my account is active. I turned of phone and restarted I and nothing. I took out some card and that didn't do anything. I tried everything and nothing is working. I don't know what to do.
Just received this email from KOHO, @Alan_K I am surprised this has not been added to the announcement section yet!
I tried resetting the password a couple of times but the account still will not open. New to the process so wondering how to select a MOD and a private message?
Hi folks, I'm trying to get something done on my PayPal account but can't receive their text messages. Without getting too technical, what are my options?
going to for FL.
I added a US plan but didnt realise it is immediately activated. Can I deactivate until I'm in the US? If so, how? Thank you
In the begining of October l started a plan for 25 dollars per month for a period of 5 mths . l had paid a total of 169 dollars including tax , but by the end of October my plan had ended with a balance of zero ? somehow my 25 dollar plan was spent i...
I have a $40 plan every month, I had $23 in my account so I bought a $22 voucher. I was gonna apply it later today since my payment is due tomorrow but when I tried making calls today I'm told my plan doesn't allow me to make calls even though I have...
Hi, I have just purchased 400 International minutes for $15, however, I still cannot call to either Germany or the Netherlands. Please help
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