Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,My phone keeps telling me the sim card is crashing.It makes the phone completely unsable as I cannot use either the call/messaging function or data outside of wifi networks.One of the techs reset my account and it helped for a week but it seems...
This use case is not covered anywhere in this web site. My old phone is not lost or stolen. My new phone is an unlocked iPhone 6s. IMEI is clean. I'm giving my old phone to my wife, she's also a PM customer. This should be a common task but I can't ...
I woke up yesterday to see I had no service on my phone, after some testing I determined that something had happened to the SIM card and I replaced it, changed it in the self serve, and voila, it was all working again. fast forward to today, I realiz...
@hwang279 Members are not allowed to post referral codes on this website.
HI, by accident i have used my PIN # as a greeting on my voicemail that is when my voicemail is activated the first you hear is "you have reached { my PIN #} in my own voice,then a generic voice " please leave a message after the tone" I have tryed n...
Bizarre. I just happen to check my history and according to this today I SENT a text to a four digit number? I didn't!Any ideas?
Just joined public and I'm unable to log in to self service or send a password reset to my email as it says my email cannot be verified. Maybe I mistyped it when I set up? Any tips on how to fix this?
I have a iPhone 8 Plus. I followed directions for APN change but on my cellular network page all it says is apn then username and password. There is nowhere for the other codes it says to enter. I don’t know the username and password. How do I g...
Cellular network fails to connect and disconnect unexpectedly. First time it disconnected, did a full reboot and reconnected fine. Second time it disconnected and won't reconnect.
Hello Public Mobile Team.Ayer me vinculé con su empresa Public Mobile. Hace días ya compré mi línea online y ayer la activé, pero todavía no recibí llamadas porque hubo problemas con mi número. Hoy por la mañana recibí una llamada de uno de sus opera...
I just tried to activate my sim card but I lost the page, not I can not sign in. Has any one can help me?
Hello, I have since moved to Telus from Public. I have called into Telus and ported my number. All is well and my new phone works perfectly. However, when I try to access my Public mobile account information. I get an error message as if my account e...
Did PM update/release new plans and I missed it. The $40 plan is now 4GB +500 bonus for a total of 4.5GB not the 'normal' 5GBThere is also a new $45 plan that is 6Gb + 500MB bonus. Or did I just miss the announcement. Other providers are killing P...
Hi Community,I need some help with my phone. I lent my sim card to a friend to test out a couple of phones ( both were telus phones it worked fine.) But when i put my sim card back in my phone theres a message sim card is locked emegency calls only. ...
What can you do when you lost your phone and don't have any informations to give to team-moderator excepted your phone number and your plan on the account?
Hi I think I passed the one year mark but did not receive a dollar discount what do I do Thanks
Please can you help me to do change on my auto payment. Thank you,Ivana
installed new public SIM card and activated it but no phone service
Hi all, I am having problems getting anywhere with porting my number from koodo, to the public, which I am just this morning a new customer of, THANKS
Is it OK if I install the new SIM card before I activate the account? We're going our old phone to an elderly relative and I'd prefer to install the card before we give it to her, even though she won't have activated it yet
I activated my phone with public mobile on last Thursday .. I was told to wait for 2 working business days for the transfer of my old phone number.. it has been 2 working days and I still cannot receive incoming calls or texts.. pls help with this ma...
Is it just me or everyone else? I am unable to get a response clicking on notification, private message or profile hot links as if these links have been removed. I am using chrome on mobile and desktop.
My account has been suspended, I have 50$ in my account will it only take out the extra few dollars for the tax if I make a payment? I don't want it to take out an extra 50$.
I have a bunch of bonus data/minutes that I haven't used. How long so they last?Regardless should I change to a cheaper plan for a month or two to use up, then back to old plan?
Hello is there anyone else not able to add minutes to there phone to I can’t add minutes to my phone all day I got minutes from 2 different places I need help please
i tried using the email and password that i signed up with. NO GO. i tried to reset my password. NO GO. Public says that the email is not valid. (i find this hysterical since it was PUBLIC that just sent me a welcome email to that VERY ADDRESS) als...
