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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New customer transferring from Virgin with issue porting number

Received a text message saying my ESN/MEID appeared incorrect and that someone from the Public Mobile team would be contacting me. It’s been 4 days now and no such contact!

Resolved! paying for services by interac

Can I make payments on the account for xxx-xxx-xxxx by interac e-transfer>? Edit: Phone number redacted by will13am. Please do not post personal information in the public forum.

[Vancouver Sun] Telus skips Huawei, picks Ericsson and Nokia to build 5G network

Just came across this via the almighty Google News aggregator: https://vancouversun.com/news/local-news/telus-skips-huawei-picks-ericsson-and-nokia-to-build-5g-network Was very happy to read this as I was pondering whether to contact PM or Telus its...

No Data

I am on the $50 plan, I had no mobile data, just wifi for this entire month and still don't. Does anyone know Who I shoulf talk to, to have sonething done about this?

Resolved! Is there an app for public mobile ?

I was wondering if there's any app for public mobile to see balance and billing details on the go.

Resolved! Locked out password

Hello, I forgot my password and now locked out. Thanks in advance

Resolved! notice on overview page

I noticed this on my overview page; My account is current. What does this mean ?Account Status: Plan Expired

Bravo Button *

Hello all, There have been some suggestions to get rid of the bravo button altogether. If this is the direction you would like to go in it can be easily remedied. Go into your profile, then click on preferences, then on Bravos. You can choose to hid...

Resolved! porting over phone number from freedom and can I use my own referral code?

Hello! I have been reading up on the articles but wanted to confirm the best way to port over my existing phone number (currently with Freedom Mobile) is to do it at point of activation - instead of doing it after and choosing new number option first...

Resolved! Selecting Preferred Network Types - Finding 3G

Hello everyone! So after reading that data actually gets throttled to 3G speeds on an LTE network, and being connected to a 3G network might actually result in faster speeds; I was wondering what I needed to select on my phone in order to make this h...

Where can I get a sim in retail in Windsor ON?

Can anyone tell me where I can buy a new sim in Windsor ON? Thanks so much in advance!

404 Error during activation

Hi there, I was attempting to active service with Public and was porting a number in. At the last step of the activation, I clicked activate and received a 404 error. Unfortunately I could not refresh or back out. Currently, the Public SIM card does ...

Resolved! Transfert de numéro filaire

J'ai fait la demande de transférer mon numéro de téléphone résidentiel vers mon cellulaire il y a 2 jours. Je peux faire des appels maintenant, envoyer et recevoir des textos mais quand on m'appelle à mon numéro de résidence ça sonne encore à la mais...

Urgent asking

I am a customer using Public mobile. I set up Auto payment when I register my sim card and it was paid last month. I changed my plan on May 30 because I need more time to call. And the charge for June 1st is not paid and the phone is not working. As ...

Porting number didint work

I signed up and the porting didn't work. Can send texts and calls but cant receive either. Help!

Resolved! Bill summary

Is there a way i can get the summary of my bill with the address and all like other providers?

Resolved! Transferred number from app (Nextplus) but incoming calls and texts still go through the app.

I transferred my number and it works for calling but not texting. I also don't get incoming calls and texts directly to my iPhone, just through the Nextplus app. It's been more than a day and a half so far since transferring. I tried deleting the app...

PORTABILITY PROBLEM URGENT - porting number

I want to move to freemobile from my number of public mobile . BUT their service can't find my number in database that I have since year and half. I want emergency help as I'm not anymore available in my main line and THERE IS NO ONE TO TALK WITH IN ...

Huawei mate 10 pro

Hello all, Do you know if the Huawei Mate 10 pro is good with the abonnement or not ? Thanks for your return.

Resolved! Porting a number

Need to port a number and the SIMbot format not working. Get error message when trying to submit a ticket. Very frustrating

VOIP calls

I'm not sure if this is a Public Mobile, VOIP.MS or Zoiper (softphone) issue, but recently I'm unable to hear the incoming caller when connected to my VoIP provider over PM LTE. I can still make and receive calls. I've played around with many of the ...

Roaming add on.

Hello. I pretty much used up my 2g roaming and I’m crossing the border today and need my roaming. Do I need to purchase the bundle pkg roaming, talk and text. And does it work on data as well. It’s not very clear. And I only really need it for today ...

Change of Plan

I want to switch to another viable plan but when i select the option, get the message that I need to deposit more funds even though the newer plan is cheaper

Refer a friend problem.

Why have my refer a friend rewards been removed?To my knowledge they have not cancelled their accounts.the referrals were done based on my phone number before you started the referral code system.

Resolved! Phone won't work - AutoPay account

Hi Everyone Been with Public Mobile now for 6 months and have loved the service but have come up against my first major issue. For some odd reason, both my husbands and my accounts are deactivated - even though they are auto paid and have been since ...

Resolved! Port request "transfer in landline number from bell.

HiI am trying to replace my PM number with my bell landline number. so far I have been advised by chat-box that I need assistance from the community and must submit a ticket.I opened a community account and tried making or posting a ticket without su...

Resolved! Carry over credits

Hi, I’m coming up to my second month soon, and was wondering if rewards earned remain as a credit if not used. I’m moving to the $25 plan as I will continue working from home, though currently have around $32 in credits, plus a couple referral reward...

Changing the payment method

I tried replacing the credit card info, but it doesn't register.

Resolved! Would changing PM Mobile number delete account balance?

Would changing PM Mobile number delete the account balance and/or re-set the paid month cycle?

The Quick Reply Button

Hello Community, I am fairly new but have found a function that I didn't know about until recently. The "Quick Reply" Now I want to point out a couple of things about the Quick Reply button. It is not as robust as a regular reply button, if you want...

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