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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Using phone in the USA

I'm on the $40 plan and I'm going to the USA for 2 weeks this month - do I buy the $15 international add-on in order to be able to make calls when I am there? What happens with data roaming? Thanks, Sarah

Resolved! Changing phone number question

I am getting calls from telemarketers. Is there a way i can change my phone number and keep my account and rewards?

International SMS and SMS

I have had zero issues then suddenly last night I cannot send international texts. I receive a Telus error 38 code. Sending SMS to my sister or daughter who live in the same city as I do and it will take 5-7 mins to send one then the next SMS sends i...

Public referral compliment

I really like the referral strategy you have on publicmobile. There are people on my local buy and sell that sell your sim cards and ask for the referance. A very good word of mouth advertising strategy

Resolved! Added US roaming text by mistake instead of talk and text, can it be changed

Hello, I added US roaming text by mistake instead of talk and text.Is there a way it can be changed?

iMessaging not working

We're new to PM and iMessaging does not seem to work well on our 3 iPhones (iPhone 8, iPhone 6, iPhone 5). 2 are on $15 prepaid plan and 1 is on $10 prepaid plan. All of them are on latest iOS and we have tried resetting and rebooting, and even try...

Resolved! Payment

I have a $25 plan each month. I receive:- $2 off for referring friends- $2 off for auto payment- $1 off for loyalty.I should pay every month $25. But each month $23 is taken off my bank account. Should that not be $20??

Resolved! PM App

I have only read a few posts so far. Has there been any discussion of a public mobile app? Does that defeat the purpose of the Public Mobile service

invalid sim on i8

Hi everyone, haven't been on the community in a long time and glad to see it's still thriving. My wife is having issues with regards to her service and keeps showing invalid sim and having to reboot the iPhone 8 she has been using for a while with PM...

Some texts send, some don't...

Hi, I'm having difficulty sending texts. I can send texts to some people on my contacts list, but not to others. I have tried changing my APN and have pulled my SIM card out and put it back in. No joy. Please could anyone offer any other ideas? Thank...

Hi what happen for my account

Hi can u take look about my account

Activation Problem HELp

Ok so i filled up all the required questions while setting up a new sim card. After reaching the final step where it showed me all the information i filled up i realized there was a mistake in the security question so i clicked on the previous page b...

Activated iPhone how to get service

Just activated my neighbour's iPhone. Can access account but have no service. Asking to set up data? How do we proceed. Both clueless on iPhone stuff.....

Golly! I now have all kinds of badges!

But it's too bad that I cannot log in to sign up! See my messages elsewhere here! And again the BBCODE sux. I'm sure it's not Lithium's fault. (note- I can easily use the vernacular of the teenieboppers here that are 60 years younger than me)

Resolved! Calls not coming through

Friends family and work have tried to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

Resolved! autopay

how can I use autopay as a new member if I don't have a cell phone number?

Resolved! transfer my number from pc mobile

HI, I have just acivated my public mobile plan, can you please assist with transferring my old number to my new service.

Resolved! 404 Error but SIM activation no longer working - 404 Error after credit card information

I went through registration twice (first 404 part way through)... the second time, I went through the SIM card entry, porting number, credit card... then it displayed a 404 error. I could not log in with the account information I provided... so I att...

Resolved! Payment

I signed up my 94 year old rather on a basic plan. I thought it was to be on autopay on his credit card. I was wrong. How do I access his account I setup? I cannot remember the email I setup for him. Is there a way to start over again? Or can I...

Resolved! Type of phone

What type of phone do i need to get an account?

Sim service

It has been 2 hours since i had requested to transfer my number to public mobile but still no service

Resolved! How can I upgrade my current monthly plan from $35 to $40 without paying $40 but just the $5 extra?

How can I upgrade my current monthly plan from $35 to $40 without paying $40 but just the $5 extra? My renewal date was yesterday and I should of took the $40 plan instead of the $35 plan. Now is it possible to just upgrade my plan to the $40 one wit...

my email entered by your customer by mistake

So I'm sitting here in the USA, minding my own business, and I've started getting messages from publicmobile in Canada. This looks like a case where some new customer entered my email by mistake. Of course, I unsubscribed, but it keeps happening. And...

Resolved! 10 Day US Roaming Add-on expiry

Hi, I purchase 1gb of US roaming add-on. My trip was postponed a few days. I tried to go see when the add-on was activated and when it expires. It says 10 days but that’s it. Is it 10 days from when we first start using it?

Activation service et transfert ancien numero au meme temps

Bonjour,J'ai activé mon compte public mobile en ligne et demander au meme temps le transfert de mon numero CHATR. Jusqu'à maintenant, rien ne se passe !!J'ai appelé CHATR, ils m'ont dis que mon numéro est inactif, et ils ne sachent aucune autre infor...