[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! issue with phone call
Hi, actually I have an issue with my SIM, I activated the Public Mobile and keep the existing number from Tbaytel. I waited for 2 hours already. My issue is that I can make a phone call to my friend but he cannot give me a phone call as well as text....
Resolved! Merging Plans... possible?
Hello, I just activated an account for a family member, is it possible to merge the plans so that I am paying for it and not them?Thanks!
Long distance issues
Hi,Recently transferred my 90yr old dad for the basic public mobile plan $15/mo. including 100 min. province-wide talk+ from Telus pay-as-you-go.When he tries to call a 1-250 # (within province), he gets a message that he is not set up for long dista...
Resolved! Impossible to use data
Hello,I need help to use my data for using my phone.Actually, I usually use WiFi for my phone at home and save PM' data for emergency only.Recently I realized that my PM' data does not work on my phone.Phone noticed me "Internet is disconnected ...
Resolved! lost email and password from original account activation
The email account I used to set up my public mobile account is no longer active. How do I get access to my public mobile account now?
Resolved! On AutoPay - You Turned Off my Service
I am on Auto Pay, and you successfully charged my VISA last month. My payment was due today and for some reason you didn't bill my card and turned off my service! This message is posted at the top of My Account:Please disregard this message if you h...
Resolved! Paying my monthly statemement amount
I would like to pay my monthly bill
Unable to receive texts unless on Wi-Fi
I've gone through all the community threads, but cannot resolve this issue. I've used my Moto G5 without a problem on public mobile for over a year. I cannot receive sms texts if I am not on wifi. I am using the Google sms text app and had the same ...
Resolved! Phone bill
Hi! How can I request a phone bill?I have a registration which requires phone bills so I need my phone bill this month or last month.Thank you.
Resolved! New CC on the way - best way to pay in interim?
Hey all, Due to fraud, my cc company has 86'd my card and is sending me a new one, due in 7-10 business days. Meanwhile my plan renews on the 6th. What would be the smoothest, most headache-free way to pay for this month - using my KOHO card or buyin...
Resolved! Autopay
I just downgraded my plan from 25$ to 15$, it required me to load 25$ before i was able to change my plan so now i have 25$ on my account. My question is if i sign up for autopay now how will the funds be subtracted? will they take money from my bala...
Resolved! Expired Plan, To renew, Public Mobile Charges $0.00 to my account, but Unable to Process Transaction
Hello Community,Today, March 2, 2021, my plan with Public Mobile expired, and I was notified that my autopayment did not go through, my plan has been suspended, and I need to renew. I've had the same plan with autopay for 2 years now, so I figured it...
Resolved! US roaming calls drop after about 45 seconds
Hi there,I have a US roaming add-on that worked fine for the first 2 weeks but for the last 2 days, the calls keep dropping after about 45 seconds. First I hear 3 beeps after about 20 seconds and another 3 just before it drops. Has anyone experienced...
Resolved! Grandfathered and Addons. or Upgrade?
Hi guys,So I just saw PM's new pricing and am not sure what to do. I wanted to ask you guys for some input.Currently out of work. (ty pandemic!)Currently still on the $15 Canada wide plan. w/ 250MB of dataEarning $8/mo in rewardsMy Usage: 150MB/Data ...
Resolved! Re: Beginner’s Guide to the Community
My contacts don’t answer when I call because I don’t have caller ID. I checked my phone and the setting is “caller ID on” so it must be the network setting. Please help...
Voicemail access
I am a new user and cannot access voicemail, When request voicemail it does not ring or ask for password.
Resolved! $10 Referral Credit
I just activated my SIM card and entered a valid $10 referral code but don't see the credit to my acct. ???
Resolved! Free month promotion. No free month?
I signed up for that 5gbs and free month special sale that was going on and neither have applied to my account. They said that I would get it after signing up but neither happened and I even auto renewed. So Like did I do something wrong?
Resolved! Boxing Week Promo
Hello! I signed up 3 family members new to Public Mobile for the Boxing week promo (get your second month FREE plus 5GB of data when you activate on select plans). It is now March 1st and my husband still doesn't see the extra 5GB on his plan. We fol...
my new sim card is not working
i have been trying to set up with my new sim card and showing invalid sim card on phone i have tried setting up with a different phone and same problem
Resolved! Double Charge when topping up account
After topping out, the dialogue box did not close and when I pressed cancel, it instead pressed continue and charged me $50 top up again. How do I get a refund?
Locked out of account after 2 attemps in password and not allowed to reset
why? it's insane. I only tried twice. and now locked out and can't even reset password. that's insanity and madness. changed credit card number, not I can even register a new one. crazy.
Resolved! new account set up
looking to port my old number under old service provider it asks for serial number not the IMEI would Ienter the IMEI here
Resolved! Transfer my number from other phone service to public, it's half working
Hi Moderator, I recently transferred my phone number from another phone service provider - OOMA to PM. The public mobile system shows the number has already transferred to my public mobile phone account.Now I can call out with my mobile phone to othe...
