Hi this

[Seemabannal2006]

Hi this is seema my number is xxxxxxxxxxxxxx unfortunately disconnect my autopay option and disconnect my number today can u restart my auto pay service and restart my number with thnx...

edited by computergeek541: phone number removed

[benfatto]

@Seemabannal2006  Are you able to call 611? Be sure to let us know if you cannot. 

[popping]

@Seemabannal2006 

Sometime, autopay failed. 

1.  You need to add fund to your account so that it will cover your full plan cost.  After confirming that the amount of available fund in your account is equal to or greater than your plan cost.  Click on the "reactivate current plan" link to get your phone working ASAP.

2.  Restart your phone and test your phone functions.

3.  Since PM ask you to pay full plan cost before you can reactivate your plan, if your autopay failure is not due to your fault, you can create a support ticket to ask moderator to credit your rewards.  

[RosieR]

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@Seemabannal2006 wrote:

Hi this is seema my number is xxx xxx xxxx unfortunately disconnect my autopay option and disconnect my number today can u restart my auto pay service and restart my number with thnx...

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Hi @Seemabannal2006 please click the 3 dots on the top corner of your post and delete your number.  This is public forum.  Never post personal information on here.  @computergeek541 please help!

Autopay sometimes fails.  Can you log in your self serve account?  If you can, manually pay the amount owing here.

or dial 611 and top up your account using the registered cc in your account - you will need your pin# to this.  You may also buy a Public Mobile voucher at Walmart, Shoppers Drug Mar, London Drugs etc. to top up your account using 611 and no pin# required.

I hope this helps

RosieR

[esjliv]

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@Seemabannal2006 wrote:

Hi this is seema my number is xxPLEASE_EDIT_POSTxx unfortunately disconnect my autopay option and disconnect my number today can u restart my auto pay service and restart my number with thnx...

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Please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

[esjliv]

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@Seemabannal2006 wrote:

Please start my auto pay and restart my number xxxxx...

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You already posted. I understand this may look like you are messaging Public Mobile representatives. 

But this is a Public Forum, please edit your post to remove any personal information. To edit it, hit the 3 dots at top, right of your post.

[hTideGnow]

@Seemabannal2006 

this is an open forum, please update your post and remove your phone number

It sounds like your account is suspended?   You might want to

1. logon, use the replace card option to reenter the new CC card info. 

2. Once updated, you might want to try adding fund you to account, add $1 more than your plan amount. 

3. If you can add successfully, you can click reactivate account. 

[esjliv]

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@Seemabannal2006 wrote:

Hi this is seema my number is xxxxx unfortunately disconnect my autopay option and disconnect my number today can u restart my auto pay service and restart my number with thnx...

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If you have no services, and it is past your renewal, maybe your autopay failed?

1. Add Funds to your Plan Amount (through SELF SERVE or by calling 611 if you have a card registered)
2. Method through Self-Serve account: Go to “Plan and Add-Ons” > Lost/Stolen Phone
3. Select Resume/Reactivate Service
4. Reboot

Try topping up your account in your SELF SERVE or by calling 611 to your plan amount. If still no service (still saying suspended) go into the lost/stolen feature in your SELF SERVE account and hit "Resume".

Reboot your phone. All okay now?

Let moderators know of the autopay failure (if this is what happened).

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[esjliv]

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@SonyaT wrote:

I am transferring my Koodo number. I just signed on with Public two days ago and a ticket was created. How long does it take for it to be transferred?

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@SonyaT ,

Within 2 hours once a Moderator actions it. Have you heard a response yet?

I would reply to the last message you received about this...if you received one, If not use the below link, and say you already submitted a ticket but inquiring again.

Transferring A Number From TELUS Or Koodo (Including Formerly PC Mobile)?

If you wish to transfer an existing number from TELUS or Koodo (including formerly PC Mobile), you will need to first complete your activation with a new number, then reach out to our Moderator team here in order to transfer your existing number to Public Mobile.