unable to reset password.

[lsalo]

unable to reset password.
not getting email from "Forgot your password? link 
help

not getting email from "Forgot your password? link

[BKNS27]

@lsalo 

Check your Spam email folder.

I recall you have an option to receive response by email or text.

You can alway click on SIMon chat and have the moderator resend the reset your password by email or text.

[HALIMACS]

@lsalo 

That usually means you're using the wrong e-mail address  -or-  the e-mail may be going to your junk folder.

Check your junk folders.

You could also check most-used e-mail accounts for your Welcome e-mail from Public Mobile to be sure you're using the correct one for the 'forgot password' function.

[esjliv · Accepted solution]

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@lsalo wrote:

unable to reset password.
not getting email from "Forgot your password? link 
help not getting email from "Forgot your password? link

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First try clearing your browser's cache, trying a new different browser or waiting an hour.

Sometimes you just gotta try again...

If still issues contact Mods.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)