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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I'll be out of Canada and will come back after 6 months. Would I be able to use the same account?

I'll be out of Canada for 6 months and will come back after. Should I cancel the service? Someone said I just need to take my card off for Autopay and my account would be suspended for 90 days, then be canceled. My question is, could I be able to get...

Phone signal very weak on Android 10

I was on android 9 using my Mi A2 lite phone, I recently got the android 10 upgrade, and now my signal has gone from strong, to very weak! What I have observed is that when I dial a number, my signal becomes stronger. My signal also becomes stronger ...

No outgoing calls

1) For local numbers I get a message that my plan does not cover the number and I need add ons.2) Toll free numbers are included in my usage.3) My area keeps changing to Ontario or BC even after several attempts to make it AB.

Resolved! Changing Number - 672 doesn't work

Hello I am having significant issues with my number in BC starting with 672. Typically, all numbers in BC start with 604. So many automation services, banks, food delivery, and many more do not recognise or have in their system 672. So it's really ha...

Resolved! moderator

How do I get to submit a ticket to communicate with a moderator?

Where can I find my 4 digit code

PB Autopay failed and suspened my accout without notice

Today, I am so upset and frustated PB's obvious Auto pay system error.My account suspened without any notice and information when they did because auto pay failed .My auto pay information correct and never edit so nothing changed but auto pay failed ...

tablet add on

Hi people have been with PM now for over 2 years and i have saved a lot vs other providers. I was wonder if i can add my wifes tablet to my acct. Shes has a tablet than can take a sim card. We use to have it added when i was with Bell but i don't see...

Resolved! service not used

I join Publicmobile on December 8 2019. I bearly used the service for local calls and no long distance or data Could I get compensated and how?

Resolved! New Credit card not accepted for auto pay

I’m wondering if someone can help me why the credit card is not accepted for a payment. I had to change my credit card recently due to fraud. Kelly

Switched from freedom

Just made the switch from freedom so far much better. Freedom was so spotty, and dropped calls all the time

On autopay and service was suspended.

I am on autopay and my service was suspended today and the reason they gave for the suspension is "insufficient funds". I know there is sufficient funds on my credit card. I called my credit card company and there is no blocks or holds on my card fo...

Have any people had overheating and screen problems with Samsung A20 phone?

If this is the wrong place to ask if others have had problems with the Samsung A20 please let me know. I got my Samsung A20 in late October and started using it in November (my LG had started having performance issues). Starting mid last month my new...

Resolved! Data

I heard if you don’t use all your gb on your plan you get some money back. True or false?

Resolved! Data Setup

Just activated my new sim card and account and the page recommended I set up my data. Even without setting anything up I can automatically connect to data and it has the same APN name (sp.mb.com) but just some other information is different like the...

Resolved! Freedom Customer wants to port

Hi all, I am currently with Freedom mobile and want to port my no. to Public Mobile after I saw 3 GB promo for plans above $25. Is that true? If I buy the sim tonight (June 5th) and by the time it reaches me, would I be able to get this offer? Thanks...

Resolved! Adding a phone for my 90 year old mother

I have a PM account and just ordered a SIM so I can give a iPhone6 to my mother so we can exchange email and photos during the pandemic. How do I set it up so I manage the account and do all the payments from my account???

Resolved! Cannot sign up

I received a promo attached to my e-mail as a former customer. I would like to re-activate under Public, however, I cannot do so as I cannot sign in (account disabled error) and cannot activate the new SIM (e-mail already exists error, despite that b...

Why my phone has no data now suddenly?

It’s just beginning of June, my mobile suddenly can access to internet while I was on street outside. (At home, I have WiFi). Wondering what happened. Any idea?

Help

No matter what i do i cant get my voicemail without having to dial direct...... Anyone know how to fix

Resolved! Transferring existing phone number

Hello,I just activated my phone with public mobile and I want to transfer my phone number from Koodo. I clicked the button where it says "change phone number" but does not work. Please help me how to complete it.

Long distance

I have the $15 plan. When I call a local number I get the message I need to buy an add-on long distance plan. I do get calls though. I re-booted several times. Help.

activation

My phone won't activate. What did I do wrong?

Paid twice for service for June 2020

I have auto pay on my account and service was ended but my bank account shows that it is paid. Can you please look into this for me and let me know what has happened?Thank you in advance.Don

Resolved! Unable to change plan online

I am unable to change my plan. When I go to the self serve section to change my plan, no other plans are listed for me to choose from. I think that this page is broken.

US/Canada Long distances Add-on Usage Balance Verification

Hi, I have a provincial-wide (Ontario) unlimited calls plan. The Usage Balance shown seems a lot off than expected. How can I verify my out of province calls? I have tried browsing thru the phone usage history but it's really lengthy and time cons...

Getting started is extremely user un-friendly

Right out of the gate I hit a problem: my email address was "too long".I have had the same email address for years. It is the only email address I use, and it has never been rejected until today.After browsing the Get Help section and finding there s...

Response time for Moderators

Just a heads up,I had a little issue with rewards it was resolved almost immediately response time is less than an hour today so someone is doing something right(even Simon) thanks for a great job to Dany PM Mod !!,

banking

I was trying to set my husband up last night for a pre paid pla n with a sim card. the payment come out of my account but the sim is telling me it is not active please help

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

I'll be out of Canada and will come back after 6 months. Would I be able to use the same account?

Phone signal very weak on Android 10

No outgoing calls

Resolved! Changing Number - 672 doesn't work

Resolved! moderator

Where can I find my 4 digit code

PB Autopay failed and suspened my accout without notice

tablet add on

Resolved! service not used

Resolved! New Credit card not accepted for auto pay

Switched from freedom

Switched from freedom

On autopay and service was suspended.

Have any people had overheating and screen problems with Samsung A20 phone?

Resolved! Data

Resolved! Data Setup

Resolved! Freedom Customer wants to port

Resolved! Adding a phone for my 90 year old mother

Resolved! Cannot sign up

Why my phone has no data now suddenly?

Help

Resolved! Transferring existing phone number

Long distance

activation

Paid twice for service for June 2020

Resolved! Unable to change plan online

US/Canada Long distances Add-on Usage Balance Verification

Getting started is extremely user un-friendly

Response time for Moderators

banking

eSIM

International call Add-on not working, want refund

I have lost my phone and unable to log into my acc...

Porting existing phone number

Need help restarting a port in for a phone