Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm at a point where I need to change my phone number. I really do love my number so this has come after great consideration. While attempting to use "self serve" to accomplish this (since I can't call anyone for help; bad service there, Publi...
When i try to pay my bill in advance the amount due wont update. I keep getting a message that i have enough funds for my next payment available but i only have $4 in my balance.
Hi, I am looking to get my Mobile Bill statement. Can anyone help me? How to get that? Thank You.
Spoiler Email wont let me resetI can login to community but need to login to account..So I can help new customer and get free rewards for both of us..Have not logged into account in long time..updated pc also..Need mod or customer service rep to hel...
i voided a port by swapping sim card early and got in contact with my previous provider, virgin mobile. they authorized the port but my phone can only send calls. will the problem solve itself after the 30m to 2h delay or should I request another sms...
I followed the steps properly to change my Sim card and now it says there is a problem with the Sim card Why is that
I've been using conditional call forwarding for about a year now in order to use a 3rd party voicemail provider and have had no issues with it. However, over the past few days, call forwarding keeps getting disabled and my missed calls are going to ...
Hello,I have two plans with Public mobile. Both of which have been suspended with the following message on my account page: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Mak...
If somebody could help me out to understand how my phone's internal storage is used and where the heck all those GB get wasted.I have Motorola E4 Android with 16GB internal memory. OS is up to date.Based on Storage Space app Android OS uses 5.86GB, A...
Hey team, Unlocked phone from koodo, SIM for public is activated but still says "No Service" top left in the iphone no matter what I do. Any help would be great!
How do you delete read messages in you mail box?
If I transfer my phone number from a different carrier, do I still have to cancel that carrier's plan or is it done during activation?
I am new to PM and impressed with Rewards system here. I was curious what is the best way to start earning the Community involvement rewards fast as soon as starting with PM. How many days of work is needed for $1 per month discount by this platform....
I have had an account for some time. Recently I bought a refurbished phone from Public. I thought, wrongly as it turns out, I could just change the old SIM for the new one in my account and it would connect with the new phone. Now I'm stuck. Neither ...
Hi! I wanted to know if the Motorola one 5g ace is compatible with the public mobile network? Thank you.
I'm phone box user.I would like to transfer to Public.When it come to choice to old provider which provider regarding Phone box?I don't think find phone box category.
I have been with Public for more than a year, and everything was quite good.Now, reception (bars) has slipped to sometimes 2 and sometimes none when at home. Everything is still fine for my neighbour on Public 3 houses up the street. I have a Samsu...
I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?
@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...
I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.
I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!
i got hasty when I ported my phone number from virgin mobile and i invalidated the sms, is there a way to send another confirmation
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