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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Certified pre-owned phones

I am a Public Mobile customer and am considering buying one of their certified pre-owned phones for my wife. She is not however a Public Mobile customer. Will the phone work with her carrier?

Resolved! Reset

Security question forgotten, locked out

No mobile data service notification

I'm getting an alert of data temporary turned off by operator. Is there service issues or upgrades being done on the Fraser Valley towers?

Anyone else having data issues?

So I've checked that I haven't used up my data for the month and I also still have remaining additional data usage from bonuses in the past and yet my phone keeps showing this alert that says "your data has been turned off by your phone provider". I ...

My public phone account

Recently I received a new credit card which I went into my account and public mobile and changed and registered it. Now this months payment is coming up and was told that they couldn’t take a payment!!today I went in and made a one time payment on my...

Resolved! Data is off but still being consumed

My data is off but every time my monthly plan renews it still says 75% of data used already. what is happening?

Resolved! Payments

Why did you not take out the automatic payment from my account in March?

Poor connectivity

Within our home, our connectivity to the Public Mobility Network in our home has been reduced to one bar - sometimes zero bars. We can not make or receive calls with our cell phones and have to go outside onto the parking lot. Even then the signal ...

Out of service notification 6UT1

For the last few days I've had the same problem. Trying to phone my son, I get a notification that says his number is out of service (code 6UT1), However, his phone is working fine. We are able to text and I have no issues with any other number.Any i...

Resolved! Text fm eMail Compose Page

How to send Text to Mobile number fm gMail eMail compose page?Thanks.

Resolved! Reset password

I was able to register for community account, but cannot signin to self-service.Password reset does not work. Account is already registered.Can someone please help me?

I can't call out......

Help, my outgoing calls not going through. And I just got the line, its jus two weeks usage. Thanks

Account

I need my account back

Slow to receive text message

sometimes it took 30 mins to receive a text message. eg, when my wife texted me"going home", 30 mins later the message still not received when my wife got home

Resolved! Need some help "Getting Started" - have read docs - confusing and looking for simple clarity

Hi All, Wow the docs seem horrible for this, so it's either that or I am simply missing some super obvious thing. Have to say as a developer that some error messages when validating forms are awful. An error should not talk about you using the wron...

Resolved! Incorrect billing

Money was charged to my Visa which I believe was in error. Need to speak to someone urgently regarding this. My only other option (according to Visa) is to report it as fraudulent activity. I do not wish to do this but have no other option unless ...

Resolved! Please help...

Am I slow or... lol... I thought when I purchased a 25$ plan I receive 500 gb of data plus 500 gb bonus data... but every month I only receive 500 gb... not sure what to do about this situation... ugh 履‍

Resolved! Transferring of Data and/or Add-on's to another existing Public account

So, here is my dilemma.I have 2 Public mobile accounts. Each with their own email address. 1 account has 6+ GB of data available from promo's and add-on's, but I hardly use that number anymore.The other account is used everyday for calls, SMS, and ev...

Resolved! Help sign up error by tech

Hey I recently signed up with you guys but the tech at the store made a error when creating my account and forgot to put the my bonus 2gb promotion code in. He called public mobile and they said that you folks can fix it with no problem. I just would...

Are the rewards point web pages now glitch free and finalized?

Resolved! Resume a suspended account

Hello, I paused my account because I was travelling for more than 90 days. I am back in the country now 4 months later and looking to enable my account again. How can I do this? My login has been disabled. Thanks.

Resolved! New Account Number Porting - Over 90 Minutes....

Hi, How do I request a new port over for my phone number from Freedom to Public? I forgot to keep my old sim in to complete it and it's been over the 90 minutes. I cannot receive incoming calls now. Thanks.

Resolved! SIM card purchased online and delivery

Hello, I purchased a SIM card online on March 24th at 10 am, and I got the notification on March 28th about the shipment being on the way, however I was not provided with a tracking number in order to know where my SIM card is. I know from the Public...

Resolved! Reactivate

I need help reactivating

Resolved! Easyfone a1 MMS not working

Hi There,I just purchased an Easyfone Prime a1 with a Public Mobile plan... Here's what's going on... SMS workingWeb-browser workingMMS not working... can't send or receive picture messages Here are my network settingsUsername: BlankPassword: BlankAc...

Text messages not sending/receiving unless I make a call

I've been having issues sending and receiving text messages for the past two weeks or so. Messages are only sent or received sporadically. Weirdly, my phone seems to only send or receive text messages during a call (doesn't matter if I receive or mak...

Resolved! Phone number was not ported correctly

I can make calls but I can't receive them. I didn't receive the authorization sms when switching from Shaw to Public mobile, and it's been over a week so it's well past the 90 minute window to authorize. My Shaw account has already been closed

Urgent Help Please

Purchased a new Samsung phone and my public mobile SIM card only receives and sends text messages. It DOESN'T call out or receive calls. Please help

Resolved! Public Points

Is it worth signing up for public points? I have a 15$ plan with $2 autopay $1 loyalty discount. With the 5% back that would be 0.75$

Resolved! Auto-pay Discount

Hi everyone, I have a 15$ monthly plan with auto-pay. Can someone tell me if I'm supposed to get a 1-2$ discount per month, given the auto-pay? Currently, my bill is 17.25$ (after tax). Is this normal? Thank you

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