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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Top up but transaction still pending

Hello, I have visited a store and attempted to top up my account but the store terminal and the voucher that printed stated "Recharge Pending". It has been 2 days now. Has anyone had this problem? Will the top up eventually be applied to my phone num...

Resolved! Plans

I have a $25/month plan that includes unlimited province wide calling. The current $25/month plan includes Canada wide. Why am I not offer3d that

Resolved! Customer support number

I need to contact customer support to get a receipt. What is the phone number in canada?

MY PHONE DOESN'T WORK FROM YESTERDAY

Hi,My phone doesn't work and it shows Mobile network not available. why?

Resolved! Xiaomi Poco F3

Does anybody know the Xiaomi Poco F3 work on public mobile network or not? thanks.

Resolved! how to create a community account for service support?

please let me know how to create a community account.

Double Billed

On March 15, 2022, I was billed $22.60 Twice!I've been out of the country for several months and have not been using my cell phone. On March 15th, I restarted my Canadian $15 plan and paid for the $10 US Roaming Add-On. Tax would add a couple of doll...

transfering account to a new sim card

ive lost a phone and i bought a new one and a new public mobile simcard how can i transfer my account to that new sim card

Visa Declined

Public Mobile keep denying my visa. I have no idea why and I've used it since then to make other payments and there have been no issues.

Resolved! Why is there no way to have both of my Public Mobile numbers listed under a single account?

I only recently discovered that, when I ported a second phone number over to PM from FIDO, I couldn't add it to my existing account! It seems incredibly bizarre that this is the case. (With FIDO, my partner and I can view our home phone number, our i...

Resolved! Public mobile text at 12.00 midnight

How do i stop public mobile from texting me at 12: am to tell me my monthly "rewards have been applied to my account". Don't have a landline anymore so I keep my phone on for emergencies and don't appreciate being woken by their confirmation text.

Resolved! Emergency calls

My phone switched to emergency calls. Can't login into my account either. Made my payment on the 16th for my monthly plan. Very frustrating, anyone else having issues?

Resolved! Activate account

I had this service before and now I would love to have it again how is it possible

Resolved! Payment has not been taken out and no phone connection - how to fix

Hi Team, I have 2 phone numbers and changed my credit card information but only 1 of the phone number was charged but not the other number. How to fix this problem? Thank you,Lilian

Resolved! SIM is Invalid? We were using it, forgot to register email, trying now and SIM card isn’t accepted

We got this phone number and SIM card back in November so six months ago. It’s for my 10-year-old Daughter. At some point in the last few months it stopped working and because we didn’t register an email therefore I bank account I suppose… My ex part...

Resolved! Issue porting number which was ported back to Bell

I recently left my job and was looking to take my number with me. I bought a PM SIM card, ported my number in, paid for my $40/month plan before being told the next day that Bell/The Company were taking the number back. I have had to buy a Bell sim, ...

Resolved! I need invoices, like so many other people here. Who can I PM to expedite?

Who can I PM to help me get invoices? I need them for business purposes. Thanks

Resolved! Cannot log in to my account

Hi, my number is 2********7 and I cannot log in to my account. Thanks.. Edited by ShawnC13: Removed phone number

Phone not receiving all calls

So, this issue has been going on for a while now. We have good coverage where we are (or, at least decent coverage). But I'm missing a lot of calls. Probably half or more of the time it goes straight to voicemail without even a notification or any re...

Resolved! Messages delivery

Hello, please my text messages never delivered to recipients but iMessage does

Resolved! Account number RE Phone number

My 12 yr old son's phone is blocked because the account has not been paid but I cannot find which account it is tied to.

Resolved! phone No. compromised

HiToday I received a call from some one alleging that my phone no. is compromised and it is used for fraud. Is doing this really possible? what can be done?

Resolved! Forgot email to sign in

Hi there my sister forgot her account email address for her account and can not go on to renew her card for auto pay.

Resolved! US Talk and/or Roaming Fees

With the Basic Public Mobile plan when travelling to the US do you need to purchase both US Minutes and Roaming, just US Roaming or just US Minutes? I don't plan on using the phone though it's a 'just in case' and only for phone calls within the US o...

activate the US roaming add-on

I bought the US roaming package and it shows up as an add-on and now I am in Florida. But I can not get my Samsung S6 phone to activate this feature. I re-booted the phone and then went to Mobile Networks , chose T-mobile but my radio button for Data...

SOLVED: ADD-ON "$8 US Roaming Unlimited Talk" is GONE?

I brought the "$8 US Roaming Unlimited Talk" add-on 10 days ago and it's time to get a refill, and I no longer find it on the add-on page. The next tier I can find is the US Roaming Talk + Text 10 days for $15. I don't find any prior notice, is it ju...

Credit Card Payment

The credit card currently attached to my account has been shut down. My new card has not arrived yet. Can I have 2 or 3 days grace on my account for my new card to arrived and not have my phone service shut down. Thanks Roger J

Activation

Hi Everyone, just activated my sim. I am able to make calls but I can't receive calls. I can't send or receive texts as well. Please help.

Resolved! Data explained

Could someone please explain to me my data on my plan. How much data do I have per month? What does one time use mean? And anything else pertinent please. Thank you. PS I have an account with the community but I can't find how to log in or what my pa...

Resolved! I need to change my email

I'm trying to change my email on my account I can't seem to change it the email no longer exists how do I put a new email on my account I believe the system wants to send me an email to confirm I want to change my email

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