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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 42959 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 53347 Views
  • 182 replies
  • 30 Bravos

Resolved! Overcharged

I have been charged 5 or 6 times on my credit card 3 or 4 times by public mobile once by kudo. Any idea how I get my money back?

Jasperpilot by • Great Neighbour / Super Voisin
  • 978 Views
  • 7 replies
  • 0 Bravos

Resolved! Reward 30 dollar

I actived my number via a friend's refer. It's said that I can get $30 reward. Is this true?

Yedan by • Great Neighbour / Super Voisin
  • 1013 Views
  • 4 replies
  • 0 Bravos

Resolved! Time of automated SMS

My automated SMS from Public Mobile are waking me up at 1am every month. Is there a way to change the timing of those?

Jolaine by • Great Neighbour / Super Voisin
  • 1651 Views
  • 17 replies
  • 0 Bravos

Accessing self serve

I don't recall my password for self serve and I don't have the email address I used when I setup the account.  Can I make a new account? My plan just expired and I can't add a credit card over the phone automated dial in feature. Thanks

Jason70 by • Great Neighbour / Super Voisin
  • 1932 Views
  • 16 replies
  • 0 Bravos

Resolved! Unlimited Data still not here?!! - Public/Lucky/Chatr

Lucky and Chatr offer Unlimited Data. That's a pretty huge advantage. Reminds me of Freedom. Freedom slows you down to faster speeds where as Lucky and Chatr is a bit slower; still an amazing feature to have (128kbps speeds). I wonder why all discoun...

allagelman by • Model Citizen / Citoyen Modèle
  • 5207 Views
  • 48 replies
  • 1 Bravos

Public Mobile

How many people out there hate public mobile like I do. I bought 2 preowned phones and received 3 malfunctioning phones and 1 working phone. I wish I had a land line. I can’t be without a phone for a week and a half again. I live alone and need to be...

Vab by • Good Citizen / Bon Citoyen
  • 2935 Views
  • 27 replies
  • 1 Bravos

Resolved! Use Referral code After signing up?

Hello Community, I have a friend who also has Public Mobile, but I already purchased a phone plan with Public Mobile before she could send me her referral code. Is there any way to use her referral now? Thanks

KindStranger by • Great Neighbour / Super Voisin
  • 996 Views
  • 4 replies
  • 0 Bravos

Account suspended, but active CC on file and on auto pay

I received notice yesterday that my account has been suspended and that I needed to make a payment.I logged in and got the notice that my plan has expired and needs to be reactivated. I tried that, says I need to make a payment. My CC details are fin...

D-Momma by • Great Neighbour / Super Voisin
  • 1368 Views
  • 11 replies
  • 0 Bravos

Resolved! I would like to Change my base plan

My plan has expired and I have a $50 payment voucher in my hand and I would like to upgrade to the $50 plan. I keep going in circles and am getting tired of the runaround

Tim13 by • Great Neighbour / Super Voisin
  • 1255 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan wont auto renew

My plan is the $15/month plan. I had 6 dollars in my account so i topped up with a 10 dollar voucher. I now have 16  in my accpunt but wont reactivate my plan...help plz

Darcykickass by • Great Neighbour / Super Voisin
  • 2239 Views
  • 22 replies
  • 0 Bravos

Resolved! Change SIM page crashes upon submit

I'm following the instructions for a lost phone. I've 1. Suspended service2. Ordered and received a replacement SIM card.3. Went to Change SIM Card form4. Entered new SIM Card Number5. Upon requesting the activation code (email chosen), the page erro...

JeffIrving by • Great Neighbour / Super Voisin
  • 1050 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation gone wrong

I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

cynk11 by • Great Neighbour / Super Voisin
  • 642 Views
  • 2 replies
  • 0 Bravos

Resolved! Refer a friend

I referred a friend and they signed up on Sunday.  I have not seen any indication that I am getting any rewards.When will I see the rewards.

evamp by • Great Neighbour / Super Voisin
  • 1227 Views
  • 8 replies
  • 0 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 264 Views
  • 0 replies
  • 0 Bravos

Resolved! No service

Extreamly disappointed with public mobile have had no service since I paid for the plan and nothing has worked poor quality and bad service 

Jadont by • Great Neighbour / Super Voisin
  • 1860 Views
  • 11 replies
  • 1 Bravos

Bills

What prepaid credit cards are the best for Public Mobile?

Resolved! Unable to Call Toll Free number

Spent a very long time on hold with a 1-888 number.   I have the Unlimited Canada wide calling and have never had an issue.   Confirmed on my usage that this is free.   Now it is saying that I have run out of minutes and unable to call.  Why? and wha...

DSCulp65 by • Great Neighbour / Super Voisin
  • 2406 Views
  • 10 replies
  • 0 Bravos
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