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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1608 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3368 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32401 Views
  • 148 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44065 Views
  • 182 replies
  • 30 Bravos

Resolved! Changing phone number failure

Hello, I'm at a point where I need to change my phone number. I really do love my number so this has come after great consideration. While attempting to use "self serve" to accomplish this (since I can't call anyone for help; bad service there, Publi...

RubenBorges by Great Neighbour / Super Voisin
  • 1052 Views
  • 5 replies
  • 0 Bravos

Resolved! Amount due wont update

When i try to pay my bill in advance the amount due wont update. I keep getting a message that i have enough funds for my next payment available but i only have $4 in my balance.

Stark647 by Good Citizen / Bon Citoyen
  • 1788 Views
  • 14 replies
  • 0 Bravos

Resolved! Re: Moderator

Hi,  I am looking to get my Mobile Bill statement. Can anyone help me? How to get that? Thank You. 

Resolved! Locked out of account

Spoiler  Email wont let me resetI can login to community but need to login to account..So I can help new customer and get free rewards for both of us..Have not logged into account in long time..updated pc also..Need mod or customer service rep to hel...

free1reigns by Great Neighbour / Super Voisin
  • 671 Views
  • 2 replies
  • 0 Bravos

SIM card change

I followed the steps properly to change my Sim card and now it says there is a problem with the Sim card Why is that

Bunzy by Good Citizen / Bon Citoyen
  • 1784 Views
  • 16 replies
  • 0 Bravos

Conditional call forwarding keeps resetting

I've been using conditional call forwarding for about a year now in order to use a 3rd party voicemail provider and have had no issues with it.  However, over the past few days, call forwarding keeps getting disabled and my missed calls are going to ...

Alether by Great Neighbour / Super Voisin
  • 1903 Views
  • 18 replies
  • 1 Bravos

Resolved! 2x plans expired while in autopay

Hello,I have two plans with Public mobile. Both of which have been suspended with the following message on my account page: Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Mak...

agaskin by Great Citizen / Super Citoyen
  • 1410 Views
  • 8 replies
  • 0 Bravos

Resolved! Where are my phone memory GB go???

If somebody could help me out to understand how my phone's internal storage is used and where the heck all those GB get wasted.I have Motorola E4 Android with 16GB internal memory. OS is up to date.Based on Storage Space app Android OS uses 5.86GB, A...

Yummy by Mayor / Maire
  • 1299 Views
  • 7 replies
  • 1 Bravos

Mail box

How do you delete read messages in you mail box?

Layla2 by Good Citizen / Bon Citoyen
  • 2217 Views
  • 13 replies
  • 1 Bravos

Resolved! Transferring from another carrier

If I transfer my phone number from a different carrier, do I still have to cancel that carrier's plan or is it done during activation? 

Deniron by Great Neighbour / Super Voisin
  • 784 Views
  • 4 replies
  • 0 Bravos

Resolved! Community Rewards

I am new to PM and impressed with Rewards system here. I was curious what is the best way to start earning the Community involvement rewards fast as soon as starting with PM. How many days of work is needed for $1 per month discount by this platform....

shahestates by Good Citizen / Bon Citoyen
  • 781 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM problems

I have had an account for some time. Recently I bought a refurbished phone from Public. I thought, wrongly as it turns out, I could just change the old SIM for the new one in my account and it would connect with the new phone. Now I'm stuck. Neither ...

LyndaW1 by Good Citizen / Bon Citoyen
  • 1238 Views
  • 10 replies
  • 0 Bravos

Resolved! Phone compatibility with network

Hi! I wanted to know if the Motorola one 5g ace is compatible with the public mobile network?  Thank you.

dian_34 by Good Citizen / Bon Citoyen
  • 894 Views
  • 2 replies
  • 0 Bravos

Resolved! looking old provider

I'm phone box user.I would like to transfer to Public.When it come to choice to old provider which provider regarding Phone box?I don't think find phone box category.

JUNHO by Great Neighbour / Super Voisin
  • 1565 Views
  • 8 replies
  • 0 Bravos

Not Receiving Texts; Now few Reception Bars

I have been with Public for more than a year, and everything was quite good.Now, reception (bars) has slipped to sometimes 2 and sometimes none when at home.  Everything is still fine for my neighbour on Public 3 houses up the street.  I have a Samsu...

online by Good Citizen / Bon Citoyen
  • 1207 Views
  • 10 replies
  • 0 Bravos

Resolved! Locked Sim card

I have accidentally locked my sim card. The system is asking for my PUK code. How do I find it?

Spathodia by Great Neighbour / Super Voisin
  • 2130 Views
  • 16 replies
  • 0 Bravos

Changed phones, calls dont go out or come in

@admin My mom recently upgraded to an iPhone 8, however when she switches her sim from her current phone to the new phone calls neither come in or go out. I recall that when I switched this was a problem and I just shared my old and new Serial Number...

Scam calls

I am literally getting carpet bombed by scam calls. In the last day I've probably gotten more of these calls than my entire life. How can I make them stop. I block em and they keep coming with new numbers.   

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manloz by Good Citizen / Bon Citoyen
  • 542 Views
  • 3 replies
  • 0 Bravos

Changing Plans

I am trying to change my plans but the self serve will not allow me to do so. When I click on the plan change page, I receive an error. Please help!

danarose by Good Citizen / Bon Citoyen
  • 478 Views
  • 2 replies
  • 0 Bravos
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