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Re-initiate port

Tammer9
Great Neighbour / Super Voisin

Looks like my port failed due to not responding to my previous provider's text verification.

 

Please help with resending port request.

 

Thanks

Eric

3 REPLIES 3

BKNS27
Mayor / Maire

@Tammer9 

Reach out to a CS_Agent by creating a ticket through SIMon Chatbot bottom of page or private message them on envelope icon above.

Keep your account on your previous carrier active and their SIM in your phone.

Rando
Good Citizen / Bon Citoyen

How long has it been? You'll likely need to request suppport from PM. Try sending a message to CS_Agent 


@Tammer9 wrote:

Looks like my port failed due to not responding to my previous provider's text verification.

 

Please help with resending port request.

 


First, please re-insert your old carrier's SIM card back into your phone (if it isn't already in it). After that, you will need to open a ticket with Public Mobile customer support agents by using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Need Help? Let's chat.