Re-initiate port

[Tammer9]

Looks like my port failed due to not responding to my previous provider's text verification.

Please help with resending port request.

Thanks

Eric

[BKNS27]

@Tammer9 

Reach out to a CS_Agent by creating a ticket through SIMon Chatbot bottom of page or private message them on envelope icon above.

Keep your account on your previous carrier active and their SIM in your phone.

[Rando · Accepted solution]

How long has it been? You'll likely need to request suppport from PM. Try sending a message to CS_Agent 

[computergeek541]

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@Tammer9 wrote:

Looks like my port failed due to not responding to my previous provider's text verification.

Please help with resending port request.

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First, please re-insert your old carrier's SIM card back into your phone (if it isn't already in it). After that, you will need to open a ticket with Public Mobile customer support agents by using the chatbot.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html