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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 64 replies
  • 16 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Reactivate my Plan without registering on the website

I did not get a chance to get setup on the website and I need to update my credit card info as my card has expired to re-activate my plan.  Please let me know how to do this? ThanksWayne.

walu by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

lost phone

My daughter has lost her phone and we cannot find it.  How do we cancel our account.  We hadn't created a self serve account and tried doing so since the phone was lost but it needs to text us a 6 digit code which we can't receive ...since the phone ...

registered, no service

I am registered for the $25 plan, 500MB Data with AutoPay bonus, unlimited talk Canada-wide, unlimited international Text & picture, same as my husband, we both signed up yesterday. Why is it he has full service, & the only text I receive is from Pub...

Lorr by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

auto dialers

is there any way to block auto callers from  calling me.  our telus home phone has a thing where the caller has to follow 2 prompts in order for a call to get through to the phone. is there something like that available with public?

cowboydave by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! Site Technical Issues?

I'm trying to login to my account to sign up for a plan again, but it's not letting me sign in. I'm trying to reset my password but it's stuck at a constant loading and can't get passed the email verification step.

PistonTL by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Are there system problems today?

It seems to be taking a very long time to log in to my account.  I let it run for more than 5 minutes and it did not log in.       Are there system problems today (Thurs. July 11) ?     Anyone else finding it slow?

Whisper by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

Resolved! Porting phone number

I have all of the information to port my phone from Rogers.  However when I put in an alternate phone number, which it requires, it puts me back to phone eligibility with the first 6 digits of my number, and the last 4 with the alternate number's.  I...

Shell23 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Problem accessing account

today I regitered my sim car, set up my account, recived confirmation to my email about that account and was charged for the plan I chose.tried to go back into my account, said problem with log in.I want to stop Auto pay.but need to access account to...

loghouse1 by Good Citizen / Bon Citoyen
  • 19 replies
  • 0 Bravos

I have auto pay enabled but my service has not renewed

Hello, I hope this is meeting you well. I have auto pay enabled on my account however the service has haulted, even though I am recieving the $2 auto pay bonus. I was hoping you were able to shed some light on this situation. Regards; Guy

guypelletier by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


Has anyone purchased a $15 voucher?The website indicates that you can, but Walmart and 7 11 both dont have it?

Me64 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Plan shows expired, but says it expired next month...

It currently says: Your plan expired on Aug 9, 2019 On July 9th, my payment didn't go through autopay for some reason, second time that has happened, so topped up manually. It didn't take the payment. So I tried adding an extra $1, that didn't work. ...

kylehay101 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Amber Alert opt-out

Today at 3am we got an AMBER alert about abduction that happened around 3pm, what is even worse - that alert was repeated at 4am. Only thing it proves - that persons that developed that system, and person who make a decision about issuing alert are b...

DragonRU by Good Citizen / Bon Citoyen
  • 74 replies
  • 0 Bravos

Picture Messaging Stopped Working on P20 Pro

I have been with Public Mobile for over 3 years now. I am having an issue with Picture Messaging. Picture Messaging has stopped working on my P20 pro which I have been using on Public Mobile network since Dec 2018. It stopped working almost a week ba...

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fch by Great Citizen / Super Citoyen
  • 14 replies
  • 0 Bravos

Resolved! $10 referal discount not applied?

Hello Public Mobile Community! I recently switch over to public mobile to begin  to save some money on my monthly Bills. I read that I would be discounted $10 when referred to setup up my new account. I did so today at a local walmart. The employees ...

acanzio4 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

HELP. Invalid sim

Can some one please help..  service was renewed last week. My daughter called her phone is saying invalid sim.. Please help.. this will be her second month with public mobile

AngeMeu by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Data not working on Oneplus 5

Hello, I just activated my plan and calls and texts are working, but my data is not. I have entered the correct information in the network settings and have also rebooted my phone multiple times. Is there a solution to this?

shmamtheman by Good Citizen / Bon Citoyen
  • 12 replies
  • 0 Bravos

Phone not working properly in the states

Hello - my parents are travelling in states right now and are having issues with their add-on us plan.  The phone can make and receive calls but the call is cut off in approx a min.  They have restarted phone and the service signal is strong??  I've ...

rpilkington by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Public Mobile Top Up Voucher Valued Incorrectly

I recently purchased a $60 top up voucher to reactivate my current plan and upon entering the pin number provided I received ONLY $10 in value. Now I'm unable to reactive my plan, and cant afford to lose the $50 in value that I'm entitled to.... What...

Dustinhigh by Great Neighbour / Super Voisin
  • 12 replies
  • 0 Bravos

Confused about community rewards

I switched to Public Mobile 2 weeks ago (and am loving the money I’m saving) and am trying to get a handle on Community rewards to save even more. Under badges, I have one for top 50% and one for top 0.5%, but I don’t have a community reward when I c...

BookishSphinx by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Paid but the account plan hasn't changed or activated

Hello,I ran out of data on my plan and want to change to the $40 one. I hit 'change now' on the change plan page but now this is all I see:  Available Funds: $40.00Payment Due Date (One-Time Payment): Jul 24, 2019Payment for Next Cycle: $30.00Amount ...

dmark1337 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Confusing data usage

The usage history shows my data usage:July 5.     8:03.     13 MB               8:03.     1 MBJuly 6.    8:28.      0 MB              12:04.     1 MBJuly 7.    8:28.      0 MB               12:04.    1 MBJuly 8.    7:28.       0 MB               2:04...

guomao by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! Number transfer problem

Hey there,I am trying to help my mom transfer her number from her old provider to public moblie and it’s been over two hours and it still doesn’t seem to be working, when we put the public mobile sim car in her phone it is coming up with SIM card is ...

Rkeller17 by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Re: Good things come in two!

I have a question is it possible to change the plan in PM in between the plan bcoz it says you can change your plan on your next renewal date plz tell me  

manujai786 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Can't receive call after transfer number to public mobile

I'd active new sim card and transfer old number to public mobile, call out, txt message and data working ok, but can't receive call, I try restart my phone many times but sitll can't receive call. Anyone can help me?  Thanks.

kevin9054 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Local phone calls not working

Earlier today I lost the ability to receive or make phone calls on my LG G3. Any time I try to make a phone call, it tells me that I do not have "an active long distance add-on". The problem is that all phone calls I'm trying to make are local (eithe...

username01 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Calls sound fuzzy and distorted

People I call are telling me I sound like a robot when I speak via voice call. For the most part I can hear them fine but the odd time they will cut out then return as well. I'm in Cobourg, ON and want to know if there is an issue with the network or...

paulkdavison by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos
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