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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

Resolved! 4G Plan for $40 / 15 GB Problem

Hi,I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.Does anyone know how to get the phone to sync with the new 4G speed?On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't ...

Resolved! Data

Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...

Resolved! Login

Someone mind telling me why almost every time I login there is an annoying message that says EXPIRED PAGE not allowing me to log in after trying several times finally it works !!!!! Why ??? I tried refreshing nothing !!!

Resolved! Email

I look I don't remember the email I use

I need a PUK code to unlock my SIM

Can you contact me about providing PUK code to unlock my sim?

Resolved! $45 20gig 4g plan

Anyone tried the $45 20 gig plan?

Resolved! Phone Can’t Receive or Make Calls

Since paying my last phone bill, I’m not able to make or receive phone calls. I’ve done all of the things the helper suggested and forum, but it’s still not working. I have an iPhone 6 right now, and unlimited calling and texting with data included.

New plan did not start at the specified date

My new plan ($40 15GB at 4G) was supposed to start on Nov 14, however the billing cycle has already passed and it's still using my old plan (5GB at 3G). I signed up for this new plan on October 28, so it should've had plenty of time to go through the...

Resolved! Unknown Phone number. How to block.

Resolved! Got a plan who was saying something and is delivering me another.

Got a plan who was supposed to get me 20GB internet data, and once paid, it says 15GB

Resolved! Logging into account

I've recently had trouble logging into my account. I get page no longer exists message. I reset my password and now I have a different page error that says message unauthorized. What is going on? I want to add data.

Resolved! Promotions

I would like to be reoffered 15gb for $40 is there anyway that I can get a text containing this offer?

black friday promotion from other carriers

Why is there no provision to delete/remove community accounts ???????

Roaming in Mexico

I know Public Mobile does not provide roaming in Mexico. So, what are the alternatives? I need a working phone on arrival at the airport in Mex, so do I pick up another plan here for a couple of months while we are there? Can I buy a burner with Mexi...

SIM card not registering

How do I get my sim card issue resolved? I tried the sim in 3 different phones (2 android and 1 iPhone) no dice.

hotspot actviation

I was on a basic $15/m plan. I moved, and had to get wifi. I was told I had to upgrade my account which I did to the $35/m plan that was recommended. When I tried to activate hotspot I was told to contact Telus. After being on hold for mmore than an...

Resolved! How fast is 4g data ?

I am on a 4g data plan and my speeds vary between 4 to 8 mbps.Is this the extent of 4g.speed.Note: readings were taken in a variety of geographical locations with same results.

Resolved! Phone delivery time and tracking number

hi everyone,Anyone know the process after order the CPO phone online from PM phone section? I got the email of ordered confirmed, and PM already charge on my credit card. Here are the question i have:41. Will i get a second email when my CPO phone is...

Forgotten email

Hi folks! My mother forgot the email associated with her account and is struggling to log into her account. How can I go about figuring this out

Resolved! Is the payment system down or is PM just terrible?

I'm trying to register an account and activate a sim card. I've tried 3 credit cards and all give the error "(We were not able to process your payment. Make sure all information is correct or try again with a different card)" Is this normal? How do I...

Resolved! Cancel service and refund

I need to cancel service and need a refund as I don’t need the service no more as I am with different company

$30 Bill Credit when you purchase any phone

New here and need some help. I just signed to Public Mobile and I wanted to get the $30 Bill Credit when you purchase any phone. I logged into my account and do not see an option to buy a new phone. I went to the website and tried ordering a new phon...

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