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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Lost / Stolen phone

I log on to My account. On the Plans and Add-On section, I did not see"Lost/Stolen Phone " for me to click on it. Not even say to click on "Suspend Service" since I had not see anything except "hello" one word on the menu screen.  The company has nev...

BILLKWOKWATSO by Great Neighbour / Super Voisin
  • 678 Views
  • 9 replies
  • 2 Bravos

Resolved! Would two SIM cars work seamlessly on a phone?

My phone supports two SIMs, I wanted to know if I put in two SIM cards from two different network providers (one SIM that would only have data, the other SIM would only have calling and texting), then would I be able to make calls and use data withou...

sahands by Great Citizen / Super Citoyen
  • 1562 Views
  • 20 replies
  • 2 Bravos

Resolved! Texting a picture.

So I think I did it correct. iPhone to Android I sent a text of a few words, some emojis, and a pic. I turned my data on then sent the text.  This is is the first time I have turned on my data since my account was refreshed for the next 30 days.  I a...

Resolved! Friend Referral

Hello, I have just referred a friend today (by using the referral code when activating online) and I did receive a one dollar reward in my account. However, my friend is supposed to receive a one time $10 credit, it is not showing on his account. Whe...

pxp1959 by Great Neighbour / Super Voisin
  • 549 Views
  • 5 replies
  • 0 Bravos

Community rankings

Your Community rank represents your overall standing in the Community based on your contributions and helpfulness. When you’re just starting to help out, here are some ranks you’ll earn:New in Town.New Neighbour.Good Neighbour.Great Neighbour.The mor...

Triguy by Mayor / Maire
  • 966 Views
  • 20 replies
  • 5 Bravos

Why cant I change my plan

I couldnt change my plan without getting it prorated. Imagine paying twice in the same month and losing the previous money. So I bought addons. Ended up wasting 10 dollars

finnonfire by Great Neighbour / Super Voisin
  • 612 Views
  • 10 replies
  • 3 Bravos

Resolved! Little Graph

Does anybody know what this little graph is? I'm thinking its related to your community reward contributions.  

gpixel by Mayor / Maire
  • 733 Views
  • 12 replies
  • 1 Bravos

Will this phone work on Public mobile?

Hi, I just want to make sure that this phone will work on the Public mobile network before ordering it. Alcatel GO FLIP 4044V. the link is below. Thanks Go Flip 4044 

Boffingham by Good Citizen / Bon Citoyen
  • 593 Views
  • 8 replies
  • 2 Bravos

Resolved! Charged for the same text over and over

 It's impossible to get a hold of a moderator I have spent over an hour. I was charged for the same text over 20 times this is happened before does anybody know why? Is this a frequent problem? 

Lmkelk by Great Neighbour / Super Voisin
  • 492 Views
  • 6 replies
  • 0 Bravos

Resolved! Text to Wrong Number

I text an image of a void cheque to an incorrect number.  When I call the number, it always says, "we're sorry, this number cannot be completed as dialed."  I have access to long distance, and tried adding a 1 in front of the number (as well as not)....

dennchipp by Good Citizen / Bon Citoyen
  • 910 Views
  • 13 replies
  • 1 Bravos

Resolved! Account Status: Plan Expired

My plan renewed today and I have autopay, I know it says disregard but but do I need to reactivate or do anything on my end? 

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buiya by Model Citizen / Citoyen Modèle
  • 2252 Views
  • 31 replies
  • 0 Bravos

Resolved! NEW IPHONE SE

Hey everyone,Not sure if you are in the market for a new phone, but I just got an email that Iphone is coming out with a new SE model, if you purchase it through apple you also get a free year of Apple TV. Just spreading the love.  Iphone SE   **Note...

Naepalm by Mayor / Maire
  • 2267 Views
  • 51 replies
  • 1 Bravos

Resolved! I can text but not call

Hi. If you forget to make a payment and have a suspended account for 2 days make a payment and still can't call the next day, what can I do? An account goes into suspension for 90 days but once a payement is made and accepted it should return to norm...

Rolly80 by Great Neighbour / Super Voisin
  • 964 Views
  • 11 replies
  • 0 Bravos

Service suspended , cannot use payment voucher

Hi,  I have a payment voucher but my service has been suspended so *611 returns call not sent.  How can I restore my service so I can add funds from my payment voucher ?

fren by Great Neighbour / Super Voisin
  • 1009 Views
  • 20 replies
  • 0 Bravos

Resolved! automatically cancel old plan?

Hi there!I transferred my old phone number to my Public Mobile account so I'm wondering if this will automatically cancel my old plan with Virgin mobile? Thanks!  

New to PM

Hello All.Just activated two days ago and other than a couple minor hiccups during setup (which have been sorted out), things are working just fine. After going through many of the posts in this community I am quite confident I will be able to get an...

Danchvn by Model Citizen / Citoyen Modèle
  • 519 Views
  • 13 replies
  • 8 Bravos

Resolved! add-on

I want to have an extra 200 min of talk this month as I have almost run out of minutes, as a one time add on. I added this under plans and it ended up somehow being done twice. My questions are: -it has not appeared in my plan yet, when will it appea...

Cathy24 by Great Neighbour / Super Voisin
  • 899 Views
  • 8 replies
  • 0 Bravos

Resolved! Do bravos count?

Do thumbs up bravos count towards community rewards? I think I read they count when your posts get bravos, but does it also count towards your community rewards status when you give bravos to someone else?

helenhelen by Model Citizen / Citoyen Modèle
  • 1096 Views
  • 15 replies
  • 4 Bravos

Resolved! Voicemail question

Is it possible to record an outgoing voicemail message, but have the mailbox itself be turned off? Basically, I want to record an outgoing message to inform people to call back later, text or email me instead, and not be able to leave voicemail.. but...

helenhelen by Model Citizen / Citoyen Modèle
  • 734 Views
  • 6 replies
  • 0 Bravos

Payment

Why I can’t pay my services using registered credit card?

Musapa by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 1 Bravos

Resolved! No service. Full bars

I’m New. Iphone 7 new to me. Unlocked. Got my phone number but I have no service. I do have full bars. Is there something in the settings I have to do to get service? 

bajasnowangel by Great Neighbour / Super Voisin
  • 1218 Views
  • 9 replies
  • 2 Bravos

Resolved! Activation Issue

I went through the activation process with my sim card and it has been stuck on a screen saying "please wait while your activation is being processed" for about three hours. I've turned on my phone and I do not have service at the moment. I'm unclear...

gilliangoobie by Great Neighbour / Super Voisin
  • 761 Views
  • 9 replies
  • 0 Bravos

A friendly warning - Don't lose your 4 digit pin code.

Over on the French board, another PMer forgot their security question and needed to get back into their account. This was the information required by a moderator.Hello! Can you provide me with your account PIN number and telephone number?If you do no...

gblackma by Mayor / Maire
  • 991 Views
  • 21 replies
  • 9 Bravos

Resolved! Activation issue

So hmm interesting process. I bought a SIM card, created an activation profile with all info including the sim card number and credit card then paid for it. Waited and waited and waited and finally an error code "Generic error Please login". I do tha...

Dreamers2020 by Good Citizen / Bon Citoyen
  • 1203 Views
  • 22 replies
  • 0 Bravos

new sim card

how do I  confirm my new phone number on the new sim card after installing in phone

Valary by Great Neighbour / Super Voisin
  • 443 Views
  • 5 replies
  • 0 Bravos

Resolved! plan to change a phone

Hi, I'm planning to change my phone to a new one.Just wondering If I could use the SIM card and a phone plan or should get a new one. Thanks.  Eunchae

eunchaeyu by Good Citizen / Bon Citoyen
  • 988 Views
  • 19 replies
  • 0 Bravos
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