I activated my mothers new account with my referral code but i see no notice of it being credited to me account yet. I activated her sim over a month ago now. i assumed it wasn't until payment has been processed on her account. Am i missing something?
FWIW, I just had to troubleshoot this, no special promos just a straight $10 to the new customer and $1/mo to the old. The agents to whom you were referred above were very helpful (and got us the money). My understanding was to get the $10, the referree (new customer) has to request it. That would be your mother, possibly sitting beside you. The agent who did the $10 also added the $1/mo flag to the referrer's account, but in my case I had to get the referrer to contact them afterwards to get the back months credited (not sure it was worth it for $1, but it was such a pleasant interaction with PM that it was worth it for that alone).
Try incognito mode and sign back in. If she hasn't received her credit maybe the code didn't work properly. The family member needs to contact @CS_Agent and get it fixed. That agent may be able to add the referral status to your account, but you may need to contact them yourself.
@johnthq hi she should have received her 10 dollar credit with in 72 hours and you should've seen your dollar credit almost right away
you need the help of a service rep to find out whats going on
There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca
Or private message them here