My service is cut & can't access account (URGENT HELP NEEDED)

[Jaspal1313]

Hi,

My service has recently been cut off because of an expired credit card (missed payment because of it). I've tried to access my online account to change the credit card info but can't get access. I've resetted the password & it shows that it was done. But whenever I try to log in, it still says it's the wrong password. 

PLEASE HELP!

[hTideGnow]

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@Abdol-1952 wrote:

I have to give it my credit card number. 

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HI @Abdol-1952 

you have problem with giving credit card number? you meant update it on My Account

you have access to My Account?  You only need to login to My Account, go to Payment page->Manage Payment method->Update credit card information,  and then you can manage your card there and put in the new card number

[dust2dust]

@Abdol-1952- Or voucher. Or real time payments. What are you trying to do? Be descriptive.

[Abdol-1952]

I have to give it my credit card number. 

[computergeek541]

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@Jaspal1313 wrote:

My service has recently been cut off because of an expired credit card (missed payment because of it). I've tried to access my online account to change the credit card info but can't get access. I've resetted the password & it shows that it was done. But whenever I try to log in, it still says it's the wrong password. 

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Until the password issue can be sort out, payment can be made by purchasing a voucher from some convenience stores. The voucher gets added to your Public Mobile account by dialing 611.

As for Self Serve not accepting your new password, can you try closing your web browser and then re-open it using incognito/private mode to log in to Self Serve?

[HALIMACS]

@Jaspal1313 

Try clearing cache and cookies, then open an incognito tab and try logging in again.

If you can't, you can purchase a payment voucher and apply it to your service using *611 from your device.

Worst case, if you've forgotten all credentials and require support, here's how:

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[JK8]

@Jaspal1313 

Can you try clearing your browser cache and opening a new browser window in incognito /private mode to log in.