07-14-2022 08:58 PM - last edited on 07-16-2022 07:52 PM by Dunkman
I get blank pages, dead ends, time wasting clicks, chat bots, 404 errors, I get sent in circles.
Public Moblie. I had my friend signed up with public mobile and we did everything right for me to get the monthly rewards, this was over 1 year ago, I have posted about it before.
I can get no help, they are not showing up.
Please Help public mobile, please don't send me on another dead end or I will switch companies in two days to rogers.
11-30-2022 02:13 PM
I have always been trying to message a real CSR , from day one, it is some sort of confused time wasting bot that doesn't help. I have the records of this this transition, will share this to twitter, Facebook, reddit and insta.
11-30-2022 02:07 PM
HI @sadlyPM no worry about the credit card. You number is now ported out and your account is closed
Just monitor your credit card but PM shouldn't charge you further from here
good luck with Fido
11-30-2022 02:05 PM
We couldn't get this to work so we both switched our phones to Fido yesterday. Of course today I am locked out of my public mobile account so I can't go take my credit card off, every time I ask it to send a reset code for account password no email comes.
Public Mobile is a joke. I got ripped off for $2 a month the whole time I was with them, and I have reached out so many times.
07-16-2022 08:04 PM
07-16-2022 07:54 PM
hi, I did chat bot, I get sent to a page to make a ticket that shows and error, or a page with no options, circles , so frustrating,
07-14-2022 11:01 PM
Is your friend still with PM, you are saying it's been over a year and you still haven't gotten referral rewards. Did he correctly use your referral code, I take it he didn't receive his $10, the chatbot can be a pain but you cna just private message a CSA and that is usually pretty reliable. You can click on the envelope icon in the top right and then enter CS_Agent and message them. Your friend may have to do it on your behalf since you referred them. They cna manually add it but since it's been so long they may not be able to retroactively add it from all the way back then.
Also I wouldn't touch Rogers after all the BS that happened, but you do you!
07-14-2022 09:19 PM
07-14-2022 09:04 PM
@sadlyPM Are you inquiring about the $1 referral reward you are not receiving? If yes, only the PM CS Agent team can try to add your friends number to your referral list. That's if your friend is still with PM and have an active account. You will have to go through the chat bot to reach PM customer support. Explain to them with details and they should be able to add your friend as referral in your account.
Rogers you say? Not only you will pay more, there is no guarantee you will have a reliable service 😝
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.
07-14-2022 09:03 PM
With the switch to new My Account page, the rest of PM website seems finicky to myself also. Might want to try a different web browser, clear cache or incognito mode. Maybe try a different device.
If submitting a ticket for CSA not working,
Send a private message to moderator through the following link :
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).