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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone not working

Did the followingOpen the Settings appTap General ManagementTap ResetTap Reset Network SettingsTap Reset SettingsNote: If prompted, enter your PIN, password or patternTap Reset Settings one more time to confirmNothingContacted Telus and they assured ...

Resolved! Security question

Hi,I forgot my security question and how can I fix this happen? Thank you and stay safe.

Payment

How can I pay when ever I tried to sign in it shows me error from 6 months

Resolved! Rewards

Hi, I referred 2 people (my sons) but did not receive the rewards for 1 of them.What do I do?

Resolved! Auto plan change on next renewal date failed

Hi,I opted for plan change to $35pm for my next renewal sometime in the last month and today is my plan renewal date and I see my plan change hasn’t worked. My payment has been deducted per the old plan when I clearly remember changing the plan to $3...

Resolved! Data usage

Can i transfer/forward unused data to the following period?

Resolved! Account

How do I buy a voucher online?

Resolved! Account

I've overpaid for my plan this month and need the money can I get a refund from my account back to my bank account?

Resolved! Will photos, addresses be erased when porting from Virgin to Public?

If I port from my old Virgin SIM card to Public, will all the photos, addresses, information on my phone all be deleted? I would like to port my old number from Virgin to my new one in Public.Or should I be getting a new phone and number for Public...

Resolved! Transferred number off SIM - can I Reuse

So I was a public mobile customer, but then got a job where I could get a free phone plan and phone upgrade and such, so we transferred (ported) my number from Public Mobile over to Roger's. Now I'm in need of a plan for my teenagers phone, and thoug...

sim not recognised aftr Android upgrade to 8.1

I have an ASUS zenphone 3 max (ZC520TL) that I recently upgraded to Android 8.1 from Android 7. Before the upgrade, everything worked fine for the last 2 years. After upgrade, everything works except the sim, it cycles from available to unavailable, ...

Re: Plan Says Active But Not Working

Hi there as of today family and friends cannot get through to my phone number. My phone plan is paid in full. I can make outgoing calls and send and receive texts. When calling my number someone else picks up the phone. I'm not sure what is going on....

Re: Can’t use internet when on a call

@esjliv wrote:@AdrianG , Are these areas that you have had good connection previously ? Perform a Network reset, follow these steps.From the Home screen, tap Settings > General > Reset.Tap Reset Network Settings.Type in the device password if prompte...

Help

I have just changed my number but now I cant make phone calls

Can’t use internet when on a call

Resolved! Can’t use internet when on a call

Hi everyone! I have an iPhone 12 that’s had a carrier settings update and has the most recent iOS installed.My issue is that I’ve noticed that my internet connection goes bye bye when I’m on a call (meaning I can’t check email or search the web or a...

Can i see data usage by day

Resolved! Can i see data usage by day

Hi everyone, I'm a week into the 30 days of my plan, and suddenly I got a message saying I had used 75% if my data. I don't know how this happened. Is it possible to see the daily usage or sudden spikes somehow, so I can try to figure out what it's ...

Resolved! return

Hi ordered a new pone from Public Mobile - cancelled it but they still sent it to me - have it here would like to return it please - what do I do to get it back to Public Mobile? Thanks

New User: keep getting not registered.

I have read most of the tips about fixing the problem, airplane mode off/on restart etcCould not find the Public Mobile listed on my phoneI have had my phone deactivated by Telus. I can log into my account with Public so it is activate but keep getti...

Resolved! Won't let me change plans

It gives me an error page when I click to change plans and it won't let me submit a ticket. Is there any way to actually contact support and speak to someone about this? It seems criminal that I can't cancel or change my plan for next month's billing...

Resolved! Calling out of province with the 300 International Long Distance Minutes add-on?

I purchased the 300 International Long Distance Minutes add on and I thought this could count towards calling out of province. But when I try to call out of province it doesn't work. So if I can't use this add-on for out of province calling I would l...

Phone calls and data usage while phone is dead

Resolved! Phone calls and data usage while phone is dead

Hi, my iphone battery completely died 4 months ago. The iphone has been shut off. When i looked at my account history, there has been data usage and phone calls logged. How can this be? The phone calls are to the same number for a few seconds all hou...

Data

I changed my plan but the data from old planwas added to new plan as used data it was used in old pkan so now im told im at 95%i want this fixwd

Data usage

Until I get a handle on my data usage through a turbo hub, servicing 3 security cameras only, I bought the base plan providing 250 mb of data. I quickly used that up during the hub configuration process using a laptop, so I bought 1gb of data add on ...

reactivating service

Hi there. I received a message that my credit card payment didn't go through and my service it cut off. I realized that I received a new card and hadn't put in the new info. I went to the site and filled out the form and when I hit submit it just re...

Promo??

Resolved! Can't change plan on Self Serve

Hi everyone, I have been trying to change my plan online but cannot. I recently changed it a month ago and now want to change it to another plan. Is there a restriction on how often you can change your plan? Thanks in advance for your help!