Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Just placed an order for Black Friday CPO phone. The offer was for the following -From now until December 6th, upgrade to a phone you’ll love at a price you’ll adore. Right now, when you upgrade to a Certified Pre‑Owned phone2, you can save up to $60...
I am an existing customer and have just changed my plan to the promotional 15gb for $40. Am I able to take advantage of the bonus 12gb for new customers? I have tried entering the promotional code with no luck. Thoughts
I received an email from Public Mobile Marketing Preferences, about upgrading my phone >>>(Now that we’re 100% digital, we’re offering huge discounts on 4G Speed Plans. With our We Save, You Save Discount, you can get 15GB of 4G speed data for just ...
I was on the old plan for $60 something for 90 days but it had no text service. So i tried to switch the plan right before making the renewal payment to $25 plan, which ofcour didnt work. They just renewed my old.plan. So, i went to that bot help ...
Hi, My Name is xxxxxxxxxxxxToday November 16, 2022, I activated two SIM Cards, One for my wife and one for me.in both SIM Cards I selected $40 Unlimited Canada-wide minutes + 15GB data at 4G speed plan.one for xxxxxxxxxx, and the other for me xxxxxxx...
Hello! I have 1GB of data every month. It has just been 4 days since my plan got renewed and I got a message saying that I've used 95% of my limit. My usage tab on my home screen shows 942MB used, but when I check my usage history, it shows that I ha...
Do I get a little few days of buffer to resume payment without losing the plan? since i heard this was a unlimited time plan. Which does not expire if you get it in the time period that it is sold
Hello,My plan renewal date was Nov 13th. I thought I selected "$40 Unlimited Canada-wide minutes + 5GB data at 4G speed" to apply on my renewal date. Of course I have no way to check or verify that now, it doesn't show me anything in my account. Can...
Hi I ordered a Sim Card from Public Oct 31\22, Order #313287. I have got the order confirmed A will ago , can you please check where it is now . Thank You Bernice
I have had an issue where any calls I try to make either take a few minutes to be placed, or don't get placed at all.My family and friends have reported trying to call me and they go straight to my voicemail, even though I don't see any missed calls,...
Hi, I just bought an unlocked Samsung galaxy S21 FE 5G phone. I can't use the sim card from my old phone as it's a Galaxy Grand Prime (yup!) and the sim card is a different size. Any advice on what to buy so it's compatible with Public Mobile? Will I...
I have tried all the easy fixes but nothing seems to work. I switched over from sasktel 3 days ago and just now realized that anybody whos been trying to call me only gets a busy signal. I can make calls and send/receive texts but just cant receive a...
And I don't have the "Government Alert" under notifications.Should my SIM card from public Mobile support Government Alerts? Could you help me resolve this issue? Thank you!
Hi. I lost my SIM card and was trying to replace it with a new one, but I don’t remember my account email address and can’t login to swap the sim.Can you help me to restore it?My phone number is (***) ***-****. Thanks.
Looking at upgrading my $25 - 3G plan and I have two options. $40 - 5GB data at 4G and $40 - 15GB at 4G. Is there something I am missing here. Why wouldn't I select the plan with 15GB?
Probably a stupid question, but if I upgrade from my $40 for 5G plan to $40 for 15G plan, do I keep all the bonus Gigs and LD international minutes I’ve been given last few years? Guess I’m a saver. Thanks!
I have a $50 plan including 3G,10.5 GB , unlimited Canada wide and USA calling I noticed that these new offers do not include USA calling I want to know if they stop offering USA calling?
