Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Wondering what time of the day my plan renews
When I try to check my account on the internet it’s saying my account is disable why
Any idea why I'm getting these high speeds today in Surrey, BC on my 3G plan?
Hi guys,I was checking my usage of data and noticed that there is no data in my plan showing up there. My plan should have include the 250Mb data and my billing cycle just started. I checked the data tracker on my phone and used only 50Mb so far. An...
Hello I’ve been with public mobile for about 3 months and suddenly the SIM card says invalid, turn the phone off then back on works for a while then does it again, I just guessing the sim are is messed up so I order some new ones but I’m curious abou...
I just switched to new phone, using the SIM card from my old phone. The only network the new phone is recognizing is Telus. I can send/receive texts, but not calls. The new phone is a Moto G Power, 2020 version. When I was shopping for a phone, it ...
Just a heads up if others have noticed speed has dropped to H+ from 4G. Please note before people start coming Into here and talking about 3G speeds, I have a grandfather plan from 2016 with full LTE speeds. Thank you.
All incoming calls going directly to VM. Have checked DND. Switched on off airplane mode. Reset network. No luck…
I’m trying to port my number from Koodo and it’s not working
I ordered a phone on May 26th, my CC was charged on that day.I have not received it and I can't find the email conformation for tracking details nor is there a purchase history on the Public Mobile site. Please help
1. Why my voice mail announcement msg is in French. Please change it to English. Thanks. 2. I cannot set up my voice mail properly since I dont understand French. 3. I received correspondences from you in French too. So weird. I did not set up...
I have unauthorized credit card charges too. Can anyone help?
I have the older 8.5gb/ $50 plan but would like to change it to the newer offering. However, when trying to switch, I get the message, " The cost of this plan is higher than your current available funds". " You will need to make a payment to complete...
Can some one please help to complete a number port from Fido?I did not get the message from Fido to authorize the port and now needs to be sent by Public mobile again.I cannot find any way to request this.I cannot submit a ticket because I never rece...
I left my cell phone out of town. It will be least two weeks before I get it back. In the meantime I would like to order a new SIM card and insert it in my old cell phone. My question is: can I use my existing account to add this new SIM card. Or- ca...
Why does Public Mobile say I've used 15 minutes of my phone minutes when I've used 7.96 minutes (yes, I added them up on my View Usage History page)? I just opened the account 3 weeks ago and am using an iPhone SE.
now when I switch to 3G I'm not able to text message Pictures .new issue.
Hello, I entered the wrong account number when I ported my number. I have found the IMEI number since then and I am wondering what I have to do to update this? ThanksEldred
for the last two months I have received notifications that I have used all my data so I have paid to add extra data, but haven't gotten that data!
Could you please let me know how I can completely disable voicemail?
Went to upgrade from 25$ plan to 35$ plan. Accidentally confirmed it twice and now have a balance of 70$ and plan hasn’t changed yet. Any insight would be greatly appreciated ASAP
Hello. I signed my aunt up for public mobile and was wondering when I will see the refer a friend reward issued to my account. I used my code when I signed her up. Is there any particular days I have to wait before I see it added? Thank you
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