09-02-2021 02:40 PM - edited 01-06-2022 03:21 AM
I am trying to view plan details and every time I click the link I get the following message:
Oh no!
It looks like something went wrong, but don’t panic.
Log out and then log back in again to continue. Or return to the Login Page
Logging out doesnt help, another browser doesnt help, clear cookies doesnt help. restating computer doesnt help. Bot doesnt help.
Can someone here help?
Solved! Go to Solution.
09-02-2021 03:13 PM
@kirkmcwilliam wrote:Tried both browsers listed chrome and Edge, they are both latest versions. Also as I stated in my original post I tried everything you suggested and it didn't work. the only thing I didn't try was to reset my router and home internet...
I tried another users suggestion of incognito mode and it worked.
Thanks for your reply
@kirkmcwilliam Glad it's working for you now 😊 Just retried my account and still the same for me even though I always use incognito mode! However, it's well known around here that PM's website has many glitches and waiting a little while or using clean browser with incognito/privacy mode usually works
09-02-2021 03:05 PM
thanks, incognito mode worked.
09-02-2021 03:03 PM
Something is wrong and this shouldn't be happening to multiple people.
Incognito mode is not a long term solution. Is anybody even looking into this.
09-02-2021 03:00 PM
Tried both browsers listed chrome and Edge, they are both latest versions. Also as I stated in my original post I tried everything you suggested and it didn't work. the only thing I didn't try was to reset my router and home internet...
I tried another users suggestion of incognito mode and it worked.
Thanks for your reply
09-02-2021 02:47 PM
Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.
09-02-2021 02:44 PM
@kirkmcwilliam Yes I'm getting the same on my account. Try again in a hour or so but use a new browser with incognito mode.
09-02-2021 02:42 PM
i suggest you can try it for a different Browser
close all Browser and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here link
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here link
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
if you want to Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that Here link.
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here link.