Lost PM network service, unable to make/receive phone calls And text

[Amber-26]

I suddenly lost my mobile network service, unable to make/receive phone calls this evening, but able to receive/ send test messages. I reset my network, now totally lost PM network service.

Can someone help me? Thanks a lot!

[slusagm]

PM has removed the mobile data/voice outage alert in Calgary, so it should be fixed.  Try reboot the phone

https://www.telus.com/en/ab/outages

or if you still encounter the same, tell PM your service problem.   Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Bagera]

Any resolution? I have exactly same issue in Calgary 

[Amber-26]

Ok, I’ll try get in touch with agent then. Thank you guys!!! 

[slusagm]

yes, so it won't be APN

try Reset all networks.  If not, it is a network problem in your area.  you can report that to PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Amber-26]

I’m in Ontario. It was working perfectly fine during daytime…

[slusagm]

follow the APN settings above. 

but if you have voice call issue, it is not something APN can fix.  APN ony affects data, nothing to do with voice

[Amber-26]

I can receive/send text messages after change MMS port, but still unable to make/receive phone calls.

[Amber-26]

I have “Proxy” and “MMS proxy”, which one I should update? My “Proxy” is Not set, and my “MMS proxy” is 74.49.0.18.

[slusagm]

are you in Calgary?  there is confirmed outage there

https://www.telus.com/en/ab/outages

[eddieO]

@Amber-26, check your APN settings in your phone's Cellular section.

1. Verify the following field match:

• Name: Public Mobile
• APN: sp.mb.com
• MMSC proxy: mmscproxy.mobility.ca
• MMSC: http://aliasredirect.net/proxy/mb/mmsc
• MMS port: 8799
• MCC: 302
• MNC: 220

For more info: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

I would actually try restarting the phone first though or if you have access to another phone to try with your SIM in it