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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Auto Pay stopped working - Cannot make payment

Hi any ideas on how I can fix this? My autopay randomly stopped working. My card is not expired, and worked for payment of my other public mobile account. My account is now suspended, and every time I try to make payment, I get an error that my credi...

iPhone account

Trying to switch to$40 plan you will not accept my dad's credit card .This is a stupid account no information no human I cannot renew and Walmart does not know what to do says $10 account information I had $25 for my daughter and her account informat...

Resolved! Autopay Bonus on Ready Made Plans

Some of the read-made plans have bonus 500MB with autopay. If I sign up with such a plan with autopay enabled to start, and at some later time, when I need to switch credit card (by removing exist credit card on file and then adding new credit card)...

How can i get someone to message me

Porting Number

Hello,I had an error when trying to port my number.I need to speak to a moderator to fix this.

Transfer a number from a VoIP provider

I've been using Vbuzzer as my home VoIP provider for last 10 years or more and recently tried PM with a Montreal number. I liked it and decided to transfer my VoIP Ottawa number from Vbuzzer. I successfully completed the process. My number changed an...

How can I switch plans , while getting my credit back?

Hello all, I see an option to change plans (eyeing the $25/30days option) . But I am on an old plan that was registered for auto pay ($90/90 day), which was renewed yesterday. Is it possible to change plans along with the amount paid to the account? ...

Resolved! Activation error, payment processed, can't login, didn't receive email

Hello, I tried to activate a sim card yesterday that I purchased at Walmart. I picked a phone number (don't remember), no porting. I inputed all the info carefully but when it processed my visa debit card, it was loading for a long time and finally g...

THIS WEEKEND ONLY, GET 1.5GB FOR $35 $30/MONTH! - From July 20-21

I activated on Friday evening (19July). Am I able to switch to the Weekend special? Thank you

data usage

Receive message on phone that 75% of data has been used. But have unlimited text and picture messaging with 250mb a month. But basically use phone only for texting in the gta area. Don't really understand why that would be? Does anyone have an answer...

Data overages

What is the charge for data overages?

Payment voucher

I bought a payment voucher and it won't work I have tried to do it online and through *611 with no luck... I've never had any trouble with it before so I am not sure what to do @purelyscott

sent message to moder people for puk

how long will this take to get

Line activation

Hi, I would like to activate my line. I wish to also retain my current cell number which is currently on Rogers

SIM card is locked, how to get PUK code?

Hello dear, My SIM card is locked now, I cannot call out , now I need PUK code, where can get the code? By the way, my data doesnot work , what's the reason and how to settle? Thanks, Rosa

Resolved! My Add-ons 500 min vanished ?

I had the addon and I can even see it under the overview page (https://selfserve.publicmobile.ca/Overview/plan-and-Add-ons/change-plan/) Current Add-Ons500 min Canada-Wide Long DistanceBut if I click (https://selfserve.publicmobile.ca/Overview/) then...

Auto payment earlier to renew plan for data

Hello I sent a message to the moderator_team around 2-3 days ago to get service to renew my existing plan of 12 Gb over 3 month earlier but I haven't heard back and I don't know if they have received it or overlooked it or it is just in queue. Thanks...

How to reset password without security questions?

Forgot password and don’t remember the security question answer. Wanna change to a higher plan but cannot log in

resumed suspended service but phone not working

Hello, After a couple of months without service, I resumed my service this afternoon through a credit card payment. My account says the plan is active but my phone will not connnect to cellular. Does anyone have any knowledge about this? Thank...

Contracts

What is the length of a contract?

I ordered a similar card long time ago still not shipped

Hi my order number is 172283 I ordered a similar card on July 8th still not shipped what to do

wrong add on purchase, is there a way to fix it?

Hello, I'm currently in the US and tried to purchase the US 10 days roaming add on using self serve, but by mistake i purchased the 200 minutes Canada to US minutes,.is there away to replace the US 200 minutes add on with the US roaming one, they bo...

Making outgoing calls

I can't make local outgoing calls. When I try I get a message saying I don't have an active long distance add on. And this call is not covered by my plan. What's wrong???

Ported Number Over 12 hours Can't Receive Calls

We've tried rebooting and taking the Sim out and rebooting and it still isn't working. Also tried suspending phone from self serve and reactivating phone, them rebooting the phone, but still nothing. Does anyone know if there is anything else we can...

After several failed atempts setting my account up. Now it says my sim card is invalid.

Hi.I've tried several times to setup my account, check phone compatbility,input sim card # ect. only to get a generic error message. Once I got as far a putting my credit info and press the process button and still no success. Now it is telling me ...

Resolved! Help with porting my number back

Hi,So there was the promo this weekend for PM's 2gb for $30. I tried to port my number out and port it back. I failed miserably at it and now I just want to be able to port back my old number with PM. I first ported it out to Fido with their $1/day p...

What is the user name for Mod Team

Hi. I don't know what to put into the "sent to" box when I need to send an email to Mod Team... I tried: Moderator_Team, but it didn't work. Please somrone help me as I need to resolve an issue fast. Thanks

Resolved! My Plan

Hi my plan is 6GB Data 4G over 90 daysUnlimited International TextUnlimited Provincial Talk$6 Loyalty$6 AutopayI am thinking of changing plans but first would i lose my $6 loyalty and $6 Autopay if i switch ?Also can anyone explain unlimited internat...

Can't create an account

I signed up with Public Mobile and I'm unable to create an account. It says my phone number is invalid and it has been 3 hours since I received a text from Public Mobile saying that I was transferred to Public Mobile.

Number porting not complete after 23 hours so far.

I signed up my father and got the account working. I got the referral bonus. But the problem is that he cannot receive calls using the Public Mobile sim card. He only receives some of the texts and he can place outgoing SMS and MMS. He switched back ...

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