[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Wet phone (real wet)
Don't laugh -- my phone went through the washing machine (left in a pants pocket) cycle. Took it apart and dried everything. Waited a day and tried to start it -- it did! Fired up right away, but two problems immediately appeared: 1) it did not reco...
internet usage
I have the $25 per 30 day plan -- how can i get internet service on my phone? Thanks!Plan includes:500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Text
Resolved! forgot username (email address) to login
HiI forgot my username and email address used to login.how can I find out what it is?
Resolved! System issue 5$
Hi,So a few months ago, I switched my dad's account to Public mobile and I just realized the 5$ promotion seems to be taken away from the billing every month.Anyone else has this issue?How do I resolve it?Thank you
Resolved! 29 Jan 2021 - Order 239748 - Moto E
Received order 02 Feb 21. Impressive shipping time. Main item was as described and in good condition.Problem with the charging cord. NOT a usb type C used on android. End was too large.Can you help get replacement.Ray BookWindsor, On
Resolved! Service is not working
I bought a new pubilic card, created a new number that has been activated, and the package-cost has been deducted, but when I inserted the new SIM card into my iPhone, it always showed no service. After waiting all night, there was no service. Callin...
Resolved! Proof of Payment
Is there a monthly statement I can access? I need one each month for reimbursement from my employer.
Resolved! Really need to receive a text in Finland
I really need to receive a 2-factor authentication text to my public mobile phone number, in Finland.Any ideas? (Phone destroyed, got new one, cannot sign in without being able to receive a text to this "trusted number"). Sweden, Norway, Denmark, l...
Numbers reduced in Community Stats_Feb. 2/21
Anyone else notice their Stat Numbers reduced yesterday, Feb. 2/21?I am referring to numbers of: POSTS, SOLUTIONS and BRAVOS, found when you hover over someone's Community name.
good man
off-topic
8uv1 - Your call cannot be completed as dialed - Hmm
Hi,I have a number I regularly call for work (tele-conference line)1-833-353-8610Today, my PM phone will not connect.I get "8uv1 - Your call cannot be completed as dialed"Have tried rebooting, removing/reinstalling SIM, dialing day vs night, removing...
Call not working
Why my line is active but I can’t make out call
Hi I just purchased 500 China Long Distance Minutes. Why can't I call this number?
Merged as duplicate thread
Resolved! Hi I just purchased 500 China, Hong Kong, Macau and Taiwan Long Distance Minutes. Why can't I call
I am trying to call 86 400 819 9377 this number, why can't the call go through？
Promotion not added on
I registered and activated my new phone on 01/12/2021.I was trying to take advantage of the promotional deal of and extra 5gb of data when a plan of $25 or more was activated.It still has not been added onto the account. I read that it could take up ...
Resolved! 0 bars for 2 days, can't submit support ticket.
My phone's had 0 bars for two days now, can't text, call or use data. I'm in southwestern Mississauga and I haven't had these sort of outage issues before.It's still showing my carrier as Public Mobile, but I've had zero connection.Taking out the SIM...
Resolved! Can anyone share Promotion Code to be used while changing plan.. and the benefits from the promocode
Can anyone share please Promotion Code to be used while Changing plan - and the benefits from the Promotion Code... There is a entry expected to enter the Promotion Code while changing the plan.. What should be entered to get benifits if any.
Resolved! Buying $15 US Roaming Talk/Text Back-to-Back
Hi there, 10 days ago I bought the $15 US Roaming Talk/Text bundle. As I have run out and am still away, I am looking to renew. However now that option has disappeared for me. The only things appearing are the separate and $8 each US roaming talk an...
Won't let me update my credit card
Hi all, I got a new credit card and have been trying to update my autopay. I deleted the old card that is expiring but when I entered the new card I keeping getting an error that the card cannot be processed and has not been charged and to contact my...
Resolved! Service
Why I don't have service after paying 45 Dollars to have the data? the 3 GB are to help me get to February 12 before my next payment please. Can any one call me so I can explain the situation please? ********** Edited by srlawren to remove phone num...
MMS send and receive issue with just one person
This may be a re-post. I tried it already and posted it in the wrong place, and then it seemed to disappear... I don't know. Sorry if it is a duplicate!! I am a new customer and have been happily enjoying the ability to send MMS text to friends and...
Resolved! phone compatibility
I just read through all the answers to another poster's question about the galaxy a51 and also did a frequency check and 10 other things to try to figure this out for sure before I buy. I can't find anything that puts my mind completely at ease so i...
Phone dies frequently even though battery is 50% plus, and plan is in good standing
Not an issue with the community; appears to be a hardware issue, so moved to that area.
Resolved! Phone dies frequently even though battery is 50% plus, and plan is in good standing
I'm very frustrated with Telus and/or Public Mobile because my iphone shuts off frequently at the worst possible time - EVEN though;[A] my plan is in good standing "prepaid, auto pay", and[B] my mobile iphone Battery is always above 50%. The only way...
