Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! how to solve "change sim card" option when self service account was not created before losing phone

Hi there, my friend lost his phone. He is a 6 years PM customer. He got the new phone and a new SIM card, but he dis noit create selfservice account online.Could you please help me to help him in cancelling the old SIM and activating the newone or ho...

Payment taken.. Service remains inactive

The system accepted the $50 from my visa, it shows in the transaction history ($50 credit) yet my account remains inactive and my balance remains at $0.00! It even shows my account was suspended on August 19, 2019 - confusing! Please Public Mobile, g...

Switch to 60$ USA data plan

Hi there i just switched to public mobile a few days ago - goodbye robers! I activated the 50$ plan which is awesome so far but I want to switch to the 60 dollar plan as I’ll be going to the USA next week for 5 days. Can I do this? And can I just do...

Resolved! Average data use

How can I access what my average data use per month is?Is this number already in my profile somewhere?Or can I view past month records, month by month, and figure it out myself? thank you

Phone Activation HELP

My husband and I just switched from Virgin to Public. Everything seemed to go well but most of my text msgs and calls still go to my old phone and not my new phone with public. Its been about a week and I am unsure how to fix this issue.

changing plan

My old plan was $35 per month and it is deactived due to late payment. However, I made the payment just now and it is reactived, even though the page has not update yet, but I was able to make phone call now. However, after I done that I saw a specia...

Extra debit

Hi I am a new User of Public Mobile.My Credit card shows three entries $ 33.95,$ 28.25,and $28.25 on June 10th .pl explain this and show the credit in my account if charged double.

Public mobile vouchers

Yesterday I bought $120 worth of public mobile vouchers from Shoppers drug mart. Not one of them are working. I need help ASAP!! Shoppers is not helping they say it's Public Mobile responsibility and I can't speak to customer support because there is...

Resolved! How to stop autopay from overseas?

I have a pre-paid account with an autopay setup, but I did not set up an account log-in before I left Canada. So now I have left Canada to the UK and want to turn off the auto-pay, but I can not create an account login because that requires a text to...

Payment taken

I always pay for my phone a month in advance so that come the due date I don’t have to worry about it not restarting. My payment was taken today, but it says my account is suspended and my data hasn’t reset. Why? Because in my payment history, the fu...

Porting number from multi-line account with same holder name

I have an account of Freedom Mobile. It has two lines, but the same holder name. I'd like to port over only one line to Public Mobile. I tried to port the number using "Old Service Provider Equipment Serial Number". But it wasn't successful. Is my sc...

Data Add-on

I still have 160mb left on my data add-on. If I add another 1 GB data addon, does it overwrite the existing data? Will I get to keep the 160mb left or it will renew to 1 GB?

Account charged, phone not reactivated

I tried to reactivate my account. My account was charged for the amount due even though my payment was declined and phone was not reactivated.

Resolved! Data did not reset with new plan

I just changed my sons phone to the 8.5 gig with the US roaming of two gig . I Opted for the change to happen right now . it says I’ve downloaded 5 1/2 gig , so it never reset my data .The iPhone said he’s downloaded 900 meg Of cellular data.

voucher is not valid bought today

I called to activate my voucher. Said voucher was not valid. Pin not valid. Just bought yesterday?

Resolved! long distance plan needed for certain calls?

Hello, I just got a sim card after returning from overseas and am starting out with the $15 prepaid plan as a test. I set up my phone with a 613 (Ottawa) area code number although I am staying with relatives in Kitchener for a few days. From Kitchen...

My phone is activated buy can't connect

I activated my phone yesterday but it is not connected to the internet. Any suggestions?

Made a payment today and account says its already expired, NEXT MONTH

so i topped up my account today to activate my phone (full ammount) and when it brought me back to the home self serve page, it shows that the plan is expired becuase the account is still suspeneded. this makes no sense considering it says august 19t...

Can't access data and no data usage showing in my account

I can't access data (Gmail, Google search). I can make phone calls. I have a Zen phone 2.My plan just renewed. When I go to my plan and check data and add on usage there's nothing.It says :Data usage for my phone number and then ....nothing.

Resolved! Hotspot

How much data do I need to run wifi on my IPad using a hotspot from my IPHONE? I don’t watch movies, I read, use Google, non-video games. I currently have 4 GB. Is it possible to do this long term?

Data add on paid for but not appearing

So I used all my data, I’m on a $40 5gb calling and texting plan. I purchased a 1gb $30 data add on and it took money from my bank account but is not appearing on my account and cannot use any data on my phone. Please help?

Resolved! Porting number from Virgin

HiI think I'm ready to sign up for this seemingly very inexpensive cell service! I just have one question before I take the plunge and buy a SIM card. Has anyone had any issues porting a number from Virgin? I'd love to be able to keep my current phon...

Phone number

I registered my number, xxxxxxxxxx, on July 5th, 2019. I can make call with no problems. However, I can not receive calls. When someone calls this number, another person answers and I do not receive the call. The person also says that the number is...

Data

I’ve signed up for 10gb data for $50 month and I only got 8.5 my second month. I demand my other 1.5gb immediately or I will switch to another provider!!!

Reseat password

I forget mg password and I tried to reseat it but if didn't virety my email and I didn't make security qustion when I created my account. How I can access to my account could you help me please

Auto paid is not working?

Today 19th July is my plan payment due day. I have registered for auto paid since I started like couple yrs ago. But today is not working. I did receive the msg said my due day is soon if Isabel autopaid pls ignore this msg. But until now the auto pa...

I canot cancel add on of uS minutes and there is no email response

Added roaming by mistake can I delete with refund

Activation Fails with Generic Error

Trying to activate and port a number from a mobile. I make it to the payment page and i'm selecting non autopay and paying with a cc. I get this: Generic Error Oh no! It looks like something went wrong, but don’t panic. Log out and then log back ...

Resolved! No data all day

Hi, I'm on a 12 gb/90 day plan, and have been using it for years with no problems. Today I can't connect to the data network. Phone and text is working fine, but no data. I just keep getting an Android notification saying "can't connect to Public ...

Resolved! Unable to get started

I made a mistake when I first tried to transfer my phone number from Koodo so I have to start over. Error messages now say that my sim card and username are already taken. Also, even though I couldn't complete the procedure, my friend already receive...

Community

Forum Posts