Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey PM. I hope a Mod can look into this. It's not that important just a minor website bug. So i got a couple friends that want to join over to PM and they asked me why the store locator wasn't working. So I went on the website and I checked it out. A...
Just transferred my account from Fido yesterday around 8pm and having trouble with receiving calls and texts. I didn't receive successful transfer text from you yet so it doesn't seem working normally as it should be now. My friend tried calling & ...
Hoping a Mod can help me. I paid my bill on March 31 2020 and i still don't have any service. I can't make or receive calls and texts. Thank you for your time in this matter. Alix
Please tell me how to cancel my phone service
Hello! Took me an hour to figure out how this community site works. It's critical I get this resolved ASAP.MY PHONE: ONEPLUS 6MY PLAN: - 3 Choices with Provincial Talk- 6GB Data- Unlimited International Text- Unlimited Provincial TalkI CANNOT CALL CR...
My husbands account got a message saying its suspended, if it's on auto pay it says to disregard message. Problem is, he has no phone service either. We've never had an issue. He needs his phone. Help.
Hi folksHow do I check number of minutes left in my plan? I dont want to count the number of minutes in usage history. I hope it's available somewhere in my account but not able to find it. Help me in your spare time.Thanks in advance Jeet
Hello, Wondering if I could get some assistance with the below. I'm setup on AutoPay so I guess the top message isn't relevant to me. However, in the second image, it shows my plan as expired. Does this mean I have to enroll in a completely new plan ...
Good Morning, I've recently joined Public Mobil, the first 2 numbers I Ported worked perfectly and I was up and running within the hour with no issues. However the third number i ported only worked partially. My third Sim card was activated, however ...
So, I decided to take the plunge, and cut-back on my monthly plan from a $40 to $15 come April 2020. As mentioned by @darlicious I should take the plunge before they change the prices on me. Better early than late in this instance!Step by Step How to...
As my kids would say to us when they have a great day....the best day ever! I am changing my plan from the $40 plan to the $15 plan. With my monthly rewards of $9, I am paying the cheapest monthly plan ever, at $6 bucks. (okay, granted, the best plan...
On April 4 I purchased 1GB data for $ 15 and on April 6 I purchased another 1GB and was charged $30. Why the difference.
Hi, I'd just like to ask if anyone at public mobile has thought about temporarily increasing data limits for plans during the Covid-19 crisis? As I live in a rural location, cellular internet is all I have to stay connected to the information people ...
I just bought 1gb add on, where is it, it does not show up on my account, I paid for it??????
dear friends!one question- if I have AutoPay Reward ($2), it works automatically, or I have to apply for recieve it?
requesting to be contacted by a moderator for ongoing issue
hello, I don't remember my email and password.I got a new credit card I have to update the payment details.please help me out.thanks.
HiI did not know my credit card was expiring and payment were missed, now the due is paid, the line is not working even after restarting the phone. Need help asap. Cannot stay without a line, have only a sister in Canada with what 's going, we need t...
Suddenly when I try to place a call my phone tells me I don't have talk available in my service. I have time left on this month and everything is up to date.
Hello, I have to call the goverment and am pretty sure that this will need longer than I have free minutes leave. Does the government call also count in minutes? Thanks
activation at store???? can you activate plan at a store or only online????
I have an unlocked sonim xp3800 and I can't receive picture messages. Everything else works great. I have checked the APN settings as well as making sure data was turned on and nothing works. Have done factory reset and network reset as well.
Hi there,I don't remember the email i used to register in the first place and so now i cannot access my account. I need to change my credit card details for my phone plan. Can someone please advise? Thanks.
I ordered a SIM card on line over 2 weeks ago and got email that it was posted to Canada Post on Mar 24. Assume it has been lost somewhere in the mail system. How do I get a replacement sent out?
hi, public mobile customer for over a year. my iphone 6 battery is wearing out so looking to continue with pm on new phone. i was gifted a used iphone 7, and tried to put my sim in it. sim won't work. in the about section of the new phone, it says un...
Sometimes, when I pay my bill my data stops working for a couple of days. This time, I did not get a warning that I had used 75%, or 95% of my data, I paid my bill yesterday, and since then data has not worked at all. Any advice?
When I log into My Account, the page is blank except for the word “Hello” in the top left corner. I can’t see my plan, make changes, do anything. Any advice?
Je viens de faire une activation, est-ce normal qu'un premier retrait a été fait sur ma carte de crédit?
