Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone not working

Hi my phone suddenly cannot make a call and even my friends can’t call back to me by my phone number it always ask to let a message

No data, "sign in to network" notification from Android system

I've bought data with a voucher and charged it to my phone. Although I got a message saying I successfully added it to my account, I can't use data in any way. I'm getting a notification saying "sign in to network public mobile". When I press it, I'm...

Transferring number

Anybody know how to transfer number I am trying to but it’s not letting me

Unable to process transaction - Can't make payment with credit card

Hi, I have added a credit card to my account and am trying to make a payment to add some credits to my account, but am getting this error: Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transac...

$10 Plan and Free Minutes

With $10 plan ,how many free incoming minutes do I get?Is it 50 free outgoing AND incoming minutes in total i.e. whenever first 50 minutes are consumed irrespective of whether its outgoing or incoming ,my service will not work anymore?

Card charged multiple times

@CS_Agent I topped up my account and it charged my card 3 times. Am I able to get my money back?

Account suspended

Hi,My account is temporary suspended as I forget to renew my CC. Attempted to log in to self serve (twice changing password) always failed.can you please help?Thx

Resolved! iPhone on $15 plan. How to send SMS ?

Trying to figure out how to get my daughter's iPhone to send / receive SMS messages when her data runs out. It worked fine on the $10 plan (limited talk and text). Now on $15 plan (talk, text with 250mb bonus data) it works while she has data and wif...

Need help

How can I get my data working on my new phone?

Porting said succesful, but the phone doesn't think so...

I activated a PM sim today and took the phone number I was given. At home I used self serve to port over my old number. The result said successful. On self serve it is showing the correct number ported, on my phone it is showing the number I was give...

Resolved! Can't access account

I've just activated my account a few hours ago and have been unable to login. Password reset isn't working either, nor am I able to login to create a support ticket (interval service errors). Looking for next steps... Thanks!

Autopay but not making payment?

So, I had a credit card enabled in my account and changed it to the CIBC visa debit card. It says my autopay is enabled and my plan expires tonight. I tried to make a payment but it says"Unable to Process TransactionSorry, your credit card was declin...

Resolved! Porting isn’t happening

@CS_Agent my phone after 3 days has still not ported over. This is unacceptable. I have provided the necessary info. Please help.

Resolved! One time cedit for new sim/connection - Is it valid for walmart purchase as well?

"Refer a friend and take $1 off your payment every 30 days for every friend you refer for as long as they stay with us. Your friend will also receive a one-time $10 credit!" Is this valid for online purchase or can i buy sim from walmart and get the ...

What happens if Public Mobile loses your Money Order?

I sent a money order to their office and it was confirmed by the mods that they received it (in a private message) and signed upon delivery (initials AC? along with a signature) on Monday with Canada Post tracking number and now the mods inform me th...

Resolved! SMS

Boujour, Cet après-midi j'ai envoyé 5 SMS et 3 d'entre eux ont été compté pour 4 envoies chacun, donc je me retrouve avec 14 envoies débité dans mon compte au lieu de 5. Je ne comprend pas !!! Christian

Resolved! Calling party LD charges for Can/US $60 plan

On the $60 Canada-US plan -if a Canadian customer calls my Canadian number while my Canadian number is in the US, is it long distance for the Canadian Customer. On the $60 Canada-US plan -if a US customer calls my Canadian number while my Canadian n...

Resolved! Two small “Self Serve” improvements I would like to see

1- There was a recent discussion around the lack of an available receipt for payment forcing people to tie up moderator time to get one if needed. This seems like such a no brainer to me. All the info needed is available in Self Serve, all that is mi...

Resolved! Payment

Can I make a payment with a debit card

Sim didnot active

I activates my sim yesterday online and I got an email. Butsim didnot active till now

Resolved! Buying a sim card at store

When I started I bought my sim card at walmart. I referred a friend and walmart won't sell them a sim card without a plan. Where can they buy one?

Self service is not available??

Resolved! Data and Network Selection

Through the help of people here, I was able to get my service up and running. Phone calls and texts are a breeze. No problems, there. I've gone through a couple months without actually being able to use the data that I'm thinking about not paying for...

Resolved! Password Reset not Working

Hi I have reset my password to the client area a 3 times now and now none of the passwords I have chaged to have worked. I have tried create a new account and that is not allowed. I would appreciate if someone could help me login

Resolved! Canadawide talk

Hello, I am planning to subscribe to $15 plan that has 100mins Canadawide talk and unlimited incoming. I am in BC - my question is when I travel to other provinces do I buy a roaming add-on or my plan covers calls made and received while I am in an...

Resolved! After 1gb free data add-on regular data not working

I'm not sure if this is just coincidence, but after my 1gb of free extra data ran out my internet stopped working. I can still txt and call/ use Wi-Fi, however my mobile data won't work. I checked my online account and it isn't showing my data usage ...

Account issues

im locked out of my account and when I go to make a call it says I don't have calling when in fact I do . As I topped up on Aug 28 2019 with 40 dollars need help or some answers please

Can't text

I got a free public mobile SIM from the airport, with a plan that gives me 200mb and allows for free local calls, receive international calls for free and also free texting (international and local) for the first month. I've tried to send a message b...

Resolved! Locked out

I am locked out of self-serve. Password reset link does not work. When I chat with Simon he suggests that I submit a ticket. To do this I am asked to login, which I cannot do. Any tips?

Resolved! $60 plan - is the bonus US 2gb useable in the US only?

Or, to rephrase the question: can I use all 10 gb in Canada? Thanks in advance.