Agent contacting me

[sherri8]

Hi I am just wondering     I don't want to be a bother    but what is the usual time to hear from an Agent about an issue.  It has been 24 hrs now. I have not heard from anyone.  Thank you  

[darlicious]

@sherri8 

Its a learning process but hang out and find your way it will make your experience with public mobile a much more pleasant one. If you are getting anxious about activating before the end of a promotion you can always purchase sim cards from a local retailer or look into Canadian Cell Supplies for additional savings on activations and cheap or free sim cards.

BTW....just tap the "@" key for usernames to pop up so you can tag the person you are responding to.....or keep typing til their name appears.

[sherri8]

Thank You

[sherri8]

Thank you

[HALIMACS · Accepted solution]

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@sherri8 wrote:

Hi Thank you  Just for the heck of it.  Where would I find my private message box?  

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While signed into your Community account, it's the Envelope icon between the bell and your user avatar in the upper right hand of the screen.

[JK8]

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@sherri8 wrote:

Hi Thank you  Just for the heck of it.  Where would I find my private message box?  

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Top right corner you will see the envelope icon. 

[sherri8]

Hi Thank you  Just for the heck of it.  Where would I find my private message box?  

[gpixel]

@sherri8 did you check your private message inbox? that's how customer support communicates with its customers. they won't text or call you. in your situation you may have to wait for one more day

[HALIMACS]

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@sherri8 wrote:

Hi I will try both of these suggestions  seems  I tried this and it wouldnt let me in  said verify account  I am still lost on this website  lol  Thank you  to both 

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Best to do it through account verification, @sherri8 

Response time is generally much faster.

[sherri8]

Hi I will try both of these suggestions  seems  I tried this and it wouldnt let me in  said verify account  I am still lost on this website  lol  Thank you  to both 

[HALIMACS]

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@sherri8 wrote:

Hi  I am waiting to find out why I did not receive my Sim Cards with my phone purchases. I was told last evening I would be contacted, I am just getting a bit frustrated, waiting. Im sure their are people ahead of me.  Thank you for asking

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I suspect the phones and SIM's may ship from different locations.

There have been serious delays with mail delivery for several months.  I'd give it as much as 3 weeks, though it should be sooner.

[HALIMACS]

@sherri8 

No bother.

Did you submit a ticket using the chatbot in the lower right hand corner while signed into the Community account associated with your Mobile account?

I would recommend using the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now.  Follow the prompts to submit a ticket.

[sherri8]

Hi  I am waiting to find out why I did not receive my Sim Cards with my phone purchases. I was told last evening I would be contacted, I am just getting a bit frustrated, waiting. Im sure their are people ahead of me.  Thank you for asking

[BKNS27]

You can pm a mediator at PM at: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[BKNS27]

@sherri8  What is your issue? This community may help you.