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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International incoming call number format

Hi there,I receive incoming international calls on a regular basis and it appears on format as this: 1[country code][caller number]. the problem with format is that it doesn't recognise the contact I have saved in my phone since I have saved it as fo...

Difficulty signing up

Hi all, I have a sim card and have answered all the information but when I go to submit payment it does not work. It says CC invalid. Yet I check my credit card on line and indead it has gone through with 0.00. No one to talk to getting very frustrat...

Resolved! I have 4g icon but no internet

Spoiler I tried:-Resetting my phone-Removing and re-inserting the SIM card-Re-entering my APN settings-Declaring my phone stolen (suspending service) and reactivating it 5 minutes later My data plan is active.

Renewed cell plan yet unable to call or text

My friend renewed his account last night, changed to a different plan and added a voucher. On his online account it says it is all paid for a month, it is active again. I don't understand why he isn't able to call or text anybody and no one can text ...

Resolved! self serve account

HelloI connot create self serve Account it say phone number invalid,i have this number last 3 years

Very disappointed

I purchased 2 sim cards for 2 cellphones to be used by myself and wife. I made sure both phones were unlocked and compatible with your company. The cellphones both passed. I proceeded with the activation process with no activation. I purchased a $25....

Resolved! Will I still get a Plan Promotion if it ends before my Sim card arrives in the mail?

I just purchased a Sim card from Public Mobile. The plan I want is ending in 2 days. Will I still get the promotional plan I want? @CS_Agent

Talk and text add on

I’m is the US and paid for talk and text add on but it’s not working? Can you please help?

Advice for new members

Well..your all signed up and have found your way to the Community where great advice and help is always available..While here take some time to navigate yourself around..Use the features the site offers..especially the search feature..if your having ...

Transferred Phone NUmber from Virgin - not fully working?

I switched from Virgin. FIlled out all the info in my account and says successful. If i call out, the phone number is my original number. You can me with the original number not problem. But the text messages/imessages isn't working. When i send a m...

Auto pay

Why when i cancelled autopay was my credit card still chargedWant to change my plan to just unlimited call and text

Resolved! Cannot Activate New Sim Card

Hi everyone, I tried to activate my new SIM card tonight 4 times, but everytime I entered my credit card information, the next page just brought me to a "Generic Error" page. I just tried to activate a new account again, and this time, when I type ...

Sim card not working in my phone

i have a asus zenfone max plus i just got a couple weeks ago and i have been on public mobile since i got the phone now the phone updated to android 8.1 from 7 now i have no connection at all and if i put the public mobile sim card in my android 7 ph...

No service

Hey all! I have no service! It was fine all day even when the power outages but then stopped working! anyone else have this issue?

Payment voucher not working

I bought a payment voucher today, and when I try to put it on my account it will not add it and gives an error.

Help?

So I am new and am wondering how I can get vouchers for a plan that is 40$ a month from recharge this is my first phone service and I don’t fully understand how it works

Number port failed

I ported my number 2 weeks ago and it failed, it was working for 2 weeks and stopped

Resolved! Will a bmo debut card pay for the plans?

Well as the caption states I’m wondering how to pay for my plan as I don’t own a credit card just my bmo debit card

Can't activate sim by porting the number

Hi, I'm trying to activate a new simcard for my father and port his landline number from Bell over to Public Mobile. When I get to the 2nd step of checking whether it's eligible, it seems to be fine and bring up a form stating "Wireline transfer Numb...

Resolved! Change Phone Number Help

I just switched to Public Mobile. I registered and changed the phone number to my old Virgin phone number. I can call out and it works with the new number, but if someone tries to call me it goes to Virgin Mobile saying it goes straight to voicemail....

Resolved! Not possible to accept US credit card?

Hello, I would like to pay using a US credit card. It keeps being declined...Is this not possible? Does it have to be a Canadian credit card only? (This makes it difficult for me, because I am visiting from the US only for a year or so, and I don...

Resolved! can't hear or talk

Good day. I have a Samsung Galaxy S4 on the basic talk and text plan. Activated the SIM yesterday and all went well. The phone appeared to work in all regards until, whoops, I tried to make a call. It dialed perfectly from my contacts but when my sp...

Publicmobile SIM not arrived yet

hello there I have ordered a sim card online on Nov 12. So far I didn't receive it.Order 151306

Unable to login self serve account

I recently set up three new accounts, two of them I am able to login but the third I am not...something maybe went wrong with my setup? The phone works great, but would,like to be able to login in case I need to make changes etc. Any ideas? @CS_Agent...

Interesting Encounter at Walmart

I went to our local Walmart to buy a sim card. The salesperson said yes. She asked me if I wanted to activate it and I said no. After the purchase, I mentioned that lots of people are having difficulty buying a sim at Walmart without activation. ...

Missing free month offer

activated october 29th, free month offer not added to my account

Resolved! Auto pay

I am brand new as of last night, i set up auto pay then hit pay as well, so i have that credit and today i see they put the $25 bonus on the account. So on next bill will they take from my credit?

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