Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, my sim card has failed, suddenly just stopped, and all i get is 'no signal'. I have powered my iphone off and on, and done all that stuff - etc - and then confirmed the sim doesn't work in another working phone.If I buy a new sim card - does it r...
I just activated my SIM but during the payment page, the page broke and shows 404 Page.. I didn't get a confirmation email but see a pending transaction on credit card website. I also can't log in to my account using the credentials I inputted during...
I have this option to set up Green Bubble texts to/from my iPhone SE (1st gen) to also allow use on my iPad, MacBook, and iMac. Today I received a text from 5129 and of course I first looked at my iMac vs finding my dinging phone. But no show on iMac...
HiI had a cell under chatr but its too pricey so signed up yesterday to Public. The guy who set it up did not mention how I pay. He charged me for another simm card for March 20th. Also when I text my name and info does not show up. How can I fix thi...
I signed up for a promo that said my first month would be free. Now I looked at my credit card bill and it appears I was charged my full monthly price. How do I get in touch with someone to refund me my first month of charges?
i am just trying to find out where the SIM card i ordered a month ago is. Don't tell me it's Covid or Canada Post. i receive deliveries and mail from lots of other vendors every day. I created an account and sent a ticket two weeks ago. This is the...
I'm activating a landline number to use on my wireless home phone receiver. I cannot receive the activation code for registering my number for the self serve activation. What should I try?EPK
I just tried to activate my sim card and I got towards the end where I selected to transfer my current number and entered all the pertinent information. I click next and then I got a 404 page. I didn't get any email confirmation that the process we...
My account payment was set for auto-payment. on Jan.15, 2021, charged my credit card $8.96, but in my account payment record is $8.00. same as on Feb.14, charged $14.56, but in my account record is $13.00. So, my account was overcharged $0.96+$1.56=$...
Hello, I have a weird problem where I can receive MMS but I can't send MMS. I did turn on data when I was trying to send but it in "sending..." mode forever. I did configure apn setting but it still doesn't work. My phone is lg g6 if that is the prob...
How do I unsubscribe to public mobile text messages. I don’t need to know I’ve paid my account or any other general messages that are pushed out to everyone
Hi,There are few promotion codes that I can use for new SIM activation, can I use them together or just one only?e.g. Friends' referral, Lunar new year promotion... ThanksPrissy
Hello,I have used "deleted .. Luddite " this number which I would like to restart. would you please help me to reactivate the number again?Thank you for your help
If anyone reading this is operating on one of the new province wide plans available since Feb 16, 2021, I'm very curious to know if you can test call forwarding to an out of province number. I'd like to know if it consumes base plan or long-distance ...
Has anyone had any issues over the past few days regarding failed outbound text messages? It has happened to me twice over the past two day. My phone errors stating message failed to send. After retrying, it does go through. Regards,
