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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Conference call

Hi,I want to make a conference with friends (up to 5). Can I do that using PM ?

Resolved! Rewards

I have earned $1.00 in rewards but I am still being charged full price for my plan, am I doing something wrong i.e. applying the reward to my account?

promotional credit not awarded

HiI recently referred a friend while Public Mobile ran this promotion: Bonus $2 off every month with AutoPay Reward$10 credit for both when referring a friend + $1 off every 30 days as long as they stay active My friend received his S10 credit and ...

Password reset - is it working or not?

It has been a week now since we tried to reset passwords to get access to the accounts associated w/ my kid's cell numbers. All I want to do is update the credit card on the accounts. Easy peasy right? Well, it's been close to a week now and we are g...

simcard not working

i am trying to activate the simcard but not working and my plan is active and the simcard says no service its a iphone se

Refer friend reward missing

recently i have downgrade my plan form a $35 to $25, I don't know why i didn't get the refer friend reward, when i pay my phone bill i should have 2 reward one is the auto pay and one is the refer reward. I need some help thank you.

Confirm ability to receive Verification Codes

Hi guysMy current provider cannot accept verification codes from my broker. Anybody already subscribed to Public willing to help me by receiving a code? One time only exsercise before i switch from Freedom. I know is long shot and just in case.

Resolved! Freedom Mobile's Pixel 2 work on here?

Does Freedom Mobile's Pixel 2 work on the Public Mobile Network? I'm having difficulty finding the frequency of this phone and Freedom's network to compare it to Public mobile's.

Resolved! Refer friend reward system and plan change

Hi, currently my account has refer friend reward points if i change plan/downgrade will i still keep my reward?

iPhone

I'm trying to set up data usage on my iPhone I'm able to enter the APN but Im not seeing the other fields like MMSC

Resolved! Auto Pay and Suspended Service

Today was suppose to be the auto pay charge however my account is now suspended including no cell service all day. I tried entering a one time payment with my credit card and my husbands but it keeps telling me they cannot verify my information. We h...

am locked out of accessing my account

Was half way through setup to activate sim and had to put on hold, went to go back and now says that phone number not recognized or cell number either.

Why $10 promotion off didn't apply my payment

My husband and I have $10 off promotion still show in our account but not apply to our payment. Full amount charged in my payment for me and my husband.Could you please fix them?

Account suspended, not reactivated.

My account was suspended because I had lost my debit card, and got a replacement one. I did update my card details, and changed my plan from thr $15.00/Month- to the $25.00/ Month, and when i chose pay amount due- $10.00 was loaded onto my account.....

MMS messaging

Can anyone tell me how I can add mms onto my plan? I need picture messaging and can't find it in any of the add-ons or plans

so if no mod is online

nothing can be done to my account until one of them comes online? i had one helping me and he just dissapeared. at least bell doesn't do that

Plan not working

Signed up for new promo plan public mobile offered me. it was 3GB for $35 plus unlimited international text. My plan renewed today but all of a sudden i cant send texts or call anyone and everytime i do public mobile states i dont have text and talk ...

Need help

First time trying to go with public mobile I went threw the process got to credit card details then started processing then came back credit card declined then I check my credit card on line then I noticed not only did it declined they charged me a...

Text message not working

My Plan renewed today and i signed up for the new specific plan Public Mobile gave to me. Im supposed to get 3GB for $35 and unlimited international text and call. But whenever i try texting, it does not go through and i keep getting a message from p...

Resolved! Transferring a number.

I am currently using Rogers through work. I want to transfer my current Rogers number over to my personal device. I set up my personal device with the Public Mobile SIM card 2 months ago and it's working with a random number they generated. Rogers i...

Plan not working

I have a $25 plan that includes:500mb data Unlimited canada wide talkunlimited textplus an add on200 min US and Canada Long Distance400 min intl long Distance.I just tried to make a call to the US from ON and was told that I no longer have US minutes...

Compatibilité

Bonjour, j'ai un message que mon téléphone n'est pas compatible avec les bandes 4GLTE. Est-ce que cela veut dire que je ne peux m'abonner à Public Mobile? Merci

Password invalid except it is

Does this happen to anyone else? Haven't used the self serve for a while. Try to log in with email address and password (which I have written down, definitely not forgotten). It says it is invalid. Typo? Try a second time, very carefully. Still ...

Change plan

Hey,I want to change my plan, but I unfortunately clicked on top up plan. So, I want to cancel my top up.

Why is the account invalid

My friend's two public mobile phone numbers have been used for 3 years. In the past two days, their accounts have suddenly expired and they can't enter. They can't get out of their phones or they can't get in. Dialing the phone number of other phones...

unknown charges on master card from PM

Last month I got 4 messages on master card from Public Mobile charging me for calls. I didn't think PM did this. Plus I didn't make the call to or from and don't know the number, although I think it is a U.S. PM no. Phone is: 855-478-2542. Anyo...

How do we gain contributor levels?

I would like to know, how do we "level-up"? I want to gain contributor levels, but I am not exactly 100% sure how to achieve that.Do I just have to be active in the community and help others? Receive bravos?Thanks for the help!

Resolved! Loyalty

Hello team, Apart from the $1 that accumulates each year for being a public mobile customer. Are there other benefits that one can have on his or anniversary date like lower plan cost or increase in data?

billing

someone use my credit card without my permission

Contactin admin

Is there an easier way to get help from admin other than to sit and wait to sit and wait?pretty fed up with this whole public mobile thing

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Conference call

Resolved! Rewards

promotional credit not awarded

Password reset - is it working or not?

simcard not working

Refer friend reward missing

Confirm ability to receive Verification Codes

Resolved! Freedom Mobile's Pixel 2 work on here?

Resolved! Refer friend reward system and plan change

iPhone

Resolved! Auto Pay and Suspended Service

am locked out of accessing my account

Why $10 promotion off didn't apply my payment

Account suspended, not reactivated.

MMS messaging

so if no mod is online

Plan not working

Need help

Text message not working

Resolved! Transferring a number.

Plan not working

Compatibilité

Password invalid except it is

Change plan

Why is the account invalid

unknown charges on master card from PM

How do we gain contributor levels?

Resolved! Loyalty

billing

Contactin admin

Lost Phone Inquiry

Service doesn't work

Help Retrieving an old number which is still avail...

Change plan

Network Access