Community

Resolved! My phone show no serve for 2 days, i can not make any phone call or message to other

I already pay for the monthly pay, while it show  "No serve" on my screen, i cannot make any phone call or text to other people. i try to put another phone to test the sim card, it showed " no serve" on the phone too. i also try to upgrade my phone's...

Resolved! Help getting in my account

How can i do to get in my account for self service if i forgot my email, how can i change the email adresse or make a new account with the same.number ?

Resolved! How can i send my question to the moderator_team

Resolved! How To Get Started As A Contributor In PM Community

I'm a new and motivated PM member. Looking for a 'cliffnotes' version of how to best get started as a community contributor. Tips or best practices would be great. Thanks.

Resolved! Requesting Account Closure without access

Hello, I got a new SIM card + phone # back on December of last year, I am looking to close this account and stop the recurring payment from my credit card, however, I cannot open an account with self serve as I've lost my sim card by now. I have the ...

Resolved! Change My Plan issues and when active?

Hello community, I have been asked by my workplace to change my phone plan to include Canada and US calling.  I know which plan I want, but when I go into the option to change my plan, I either cannot select anything because there are no options show...

Resolved! Autopay failed

Hi, my husband and I both have Public Mobile phones, and have had them for about a year now with no problems. Today was the renewal date, and both of our autopays failed to go through. I've checked the credit card we're paying with and there are no p...

Resolved! Missing referring reward

Hello guys.I have a question about missing referring reward.I was referred from my friend and then I referred my friend from my account.I think my reward should be $20($10 from referred and $10 from referring), but there is only $10 in my account.It'...

Resolved! Number porting

Hi I signed up last night and was porting my number from lucky mobile said it would take 2 hours been a lot more than that and my number still hasn’t been ported ... any help please

Resolved! port both out and then in

Hi all.  I have searched for an answer here but I don't know of an obvious way to do this.I have an existing public mobile number and account that I want to port to another provider.  That part is easy.  However, I want to keep the plan and then port...

Resolved! Increase in plan amount charged to credit card

The amount you normally charge my credit card for a 90 day period is around $81-85. This month (June 3rd) my credit card was charged $100.80, which is not right. Can someone please look into why this happened? Thanks

Resolved! sim went bad

My phone suddenly stopped working.  Account was paid up, so tried reseating the sim but that didn't help either.  I then took the sim from an other phone and put it in my phone and it worked.  Put the bad sim in the other phone and it didn't work.  I...

Resolved! Payment?

For some reason auto pay failed for my wife's June 6 payment.I made a one time payment and reconfigured the card. Says status is active but phone is not working? Ideas?

Resolved! Does $25 plan has unlimited 3g data after you use up the data linit thats offered in the plan?

I have heard Lucky mobile gives it's customer unlimited data at reduced speed after the data is used up thats offerd in the plan. Does this happen too in PM? what after the usage of data that comes with the plan?Thanks.

Resolved! New account 3 gig bonus problem

@admin @administrator I was referred here from the online chat support client to ask this question and get help here.  I submitted my email for the flash sale 3 gigabyte bonus signup.  I received confirmation email.  Problem is I didn't know I needed...

Resolved! New phone new SIM card old plan old phone number

I put the new pm SIM card in the new to me Unlocked iphone7. my previous phone I disabled on public mobile website as lost / stolenOn the pm website, it says change SIM card option, I did that and entered the number from the SIM card i got a message ...

Resolved! Data not reset

Hi, I have my phone set up on autopay. Last month (end of bill cycle is 27th of each month) I used all of my data (got the notification at 95%). This month I can see my 100 mins is renewed but my data did not renew. When attempting to access data on ...

Resolved! New account issue /Port from Bell

Hi there, in the process of activation, i got a text message that I had entered the wrong ESN/MEID and that someone would call me shortly. The transfer from Bell seems to be done except that I cannot get incoming call. Nobody has called me 

Resolved! Can't make calls

Hi.I cant make any outgoing calls from my phone anymore. I signed up with PM about 1 month ago. Anytime i try to make a call I hear an automated message saying... I don't have an long distance add-on....But I'm not making any long distance calls. All...

Resolved! Upgrading to a plan with more data

Hello everybody,  I'm currently on the 40 dollar 5 GB plan but I'm planning on upgrading to the 50 dollar 8 GB plan just because I anticipate an increase in data usage over the next couple of months when the Gyms open to the public again. However, wh...

Resolved! 1 dollar off bill because of first year anniversday

will i get the dollar off this bill first year anniversary