Community

Resolved! I paid my plan balance of $25

But its saaying that my account isn't active and is asking me to add more money to my account im not sure what im supposed to do or even how to speak to a representative

Resolved! Can't find my phone number in My Account

Hi there I am just wondering on what screen I can find my new accounts phone number anywhere on my account pages. Could someone direct me to where I can find this number on the main Public Mobile account pages?

Resolved! email to sms - images not allowed i guess?

With Telus my surveillance cameras could send a snapshot to [email protected] with public mobile images are not allowed....Correct? 

Resolved! My phone isn't receiving phones or textes intermittently

I have had my customers tell me they called and sent text messages 2 separate customers one called twice and one sent a txt. The phone calls didn't go to voicemail the customer was told "Caller could not be reached call back late" or something simila...

Resolved! Reward

Hi everyone, i am using public mobile for 2 years but have not got any specials in those two years except loyalty and auto pay reward. I got sometime message that we are giving 1 gb free data but that never happened as well. So either planning to swi...

Resolved! Re: LG K31 compatibility

That is the phone I bought but I put a screen lock the pattern lock on it and now I cannot remember it because I suffered a stroke last week and now I cannot open my phone

Resolved! Lost password

Hello everyone I have a problem. I have been a customer for a year and my old note 8 crashed on me so I have a s9+ now. My problem is my plan never auto renewed because I was short the funds in my bank account. And I have no clue what the password fo...

Resolved! How do I change the email associated with account?

Resolved! Iphone 12 Compatibility

Hello! I've come across a few threads about iPhone 12 stating that folks have successfully switched to an iPhone 12 on PM. However it's not listed as a compatible device. Does anyone know why?

Resolved! Regarding 5GB and 2nd Month Free

hi ThereI am sure i activated my new connection using an email which i used for registering the offer of 5 GB data and 2nd month free. I do have the confirmation received on my email.but i have not received 5 GB data even after 30 days now, and worse...

Resolved! New SIM not working (new number - no service)

I just got a phone and SIM from Public and activated the SIM online, selected a new number, set up self-serve account, charged the phone and when inserting the SIM it doesn't have any service, I don't get any network connection in any phones (tried i...

Resolved! Payment on Apps

Lately I am unable to pay for goods using my apps...i.e. MacDonald's, Superstore. Used to work a few months ago. Is anyone else having that problem? MacDonald's said the problem was with my phone???? 

Resolved! Calling while in the USA

I have a friend  who wants to join public mobile but they live in Canada  and the usa throughout  the year. The $50 plan only covers  calls while in canada right ?,i was reading posts from 2019 talking about a $60 plan that allows calls abf texts whi...

Resolved! International call blocked

I have the free international calls add on promotion but when I try and call the UK it says the number is blocked. I have turned my phone off and on again but still no different.

Resolved! New account

Hi. I just activated my new account. Should I have access right away or will it take a while to get set up? 

Resolved! What's the phone number I need to call to port in my number?

Hi there, I think there's a phone number I can contact to port in my number but I forgot it now. Can someone please tell me what it is? Thanks.