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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public Mobile financial help

One of the household lines received this text message from PM. I don't see it on PM's website where it would be useful for anyone needing the one time account credit if finances are stretched during this current pandemic. As the message says you'l...

Can’t make calls

Not sure how to get help with this. Can’t make or receive calls.

Resolved! Samsung A6

Purchased this phone in Germany, Samsung A6. Can someone confirm if this is compatible?

Resolved! How to update credit card

Resolved! Refer-A-Friend - Lost One Referral Credit - List?

Hi.I was reading some other questions about loss of referral credits and I saw mention of a list of referral accounts.How do I find that?I'd like to know if I legitimately lost a referral credit or it was in error.Thanks.

I ordered my SIM card over a month ago, and it still hasn't arrived.

I was billed for it. I can't find an order confirmation or receipt, so not sure if I have that.

Resolved! Gsm

Can I use GSM phone with public mobile....

Local calls cannot be completed

Hello forum, Every time I try to call a local number (area code 647, my area code is 416) I am informed that I need a long distance plan. I have available minutes (unlimited provincial talk) but the call cannot be completed as dialed. Other responses...

Resolved! Buisness Accounts

Does Public Mobile do buisness accounts.I tried to refer my father in laws work. Would have been 11 phones. But he couldn't find anything about buisness accounts or pooling data etc. He ended up going with Rogers He was excited about the possibiliti...

Connect to public network error

My sim card is inserted..my plan is activated and works on another phone...the new phone im trying to use is unlocked...but i cannot register to public mobile...its says unable to connect try later

used minutes discrepacies

….I got a text stating I have used 91 of my 100 minutes out going...I checked my usage and I have only used less than 10 minutes....I meed PM to correct this ?????

Resolved! Help! Porting Koodo number

Reached out to a moderator last night to port in my number from koodo after activation. Got the confirmation it was done could take up to 2 hours. Still not working!! I need my old number ASAP!!

Retired Oracles

Lounge topic

Resolved! Purchased 3 15$ add - on options & got 1

Hello when I first set up my account with public mobile I had put in a MasterCard also and purchased 3 extra 15 $ gb add ons and didn’t receive them I only got the one and it just topped out

Resolved! Can I get a local number in Kamloops?

Hello!I just activated my SIM card but was not given the option of a local number in Kamloops, where I live.Is there any way around this so that anyone calling me from Kamloops does not have to pay long distance?Many thanks in advance!nmora

Resolved! retrival of old number

Hello, Im having trouble trying to retrieve my old number back when my phone was lost about 4 months ago. I cannot log into the account to do my self serve because that account has a new number and I want to keep it that way. I bought a new sim card...

Receiving an image by text over and over

HelloMy boyfriend texted me a picture. In the last 5 hours, I have received 40 texts with the picture in it. It’s annoying...I shut off my phone and restarted it. My boyfriend did the same.The phone has the last update.I can block his phone number, ...

Can't login into my self service

Hi I was able to change 8t my password for self-service but still unable to login. Please help me

Resolved! Not consistently sending texts samsung s9

I just got a Samsung s9 and my phone fails to consistently send text messages. Sometimes it sends right away, sometimes it takes a couple minutes, sometimes it can take up to 15 minutes, all while the network shows strong bars. At first I thought it ...

Resolved! Cancel Order to change plan Cancelled my current plan

Hi,I am new to Public Mobile. It seems that everyone is welcoming and helping. I like this community.I have something to share with you. I activated my sim yesterday and I selected a plan and started receiving calls. I setup an order to change the pl...

Resolved! Old LTE plan vs new 3G

Hey, silly question... I get the LTE vs 3G but... I have a LTE plan that is 10 GB shared for 3 months (I pay about $160 for 3 months) I see the 3G plans are currently 9 GB a month for 3G (plan is $50 for 1 month) Can you confirm that is correct? ......

Resolved! Billed me for Multiple SIM cards

I had an issue with the whole "zip code does not match billing address". After trying 3 times to buy the SIM, I finally got it to work, and i got a confirmation email and everything. The first 2 times I was charged for the SIM card even though it did...

Resolved! Account suspended, not reactivated

My account was suspended because I deactivated my credit card.However, I did make a manual payment but my account is still suspended, cannot do anything with it.

Buying SIM

Help. Cant buy SIM card. Say that my ZIP does not match shipping address...But it DOES!

data add on

I wanted to add data to my plan. Will it take effect immediately? If I want to remove it later, can I do that as well?

Resolved! I have an unlocked Blackberry Torch 9810 cell phone. Will it work on the Public Network? .

Currently works fine on Rogers network. I ONLY use it for sending/receiving texts and the occasional phone call, NOT sending/using data. The phone works on 2G/3G but not LTE. So my question is will it work as I've explained here (i.e. a basic phone)...

Resolved! moderater help

@Mod need help porting number from koodo

Resolved! New SIM issue - Emergency Call Only

Hey everyone, I just signed up with Public Mobile with two accounts. The first SIM card activated without problems. The second SIM card however shows "Emergency Call Only" and the line that the previous service that the number was ported in from is...

Resolved! how do i change my credit card information??

how in the world do i change my credit card information?? all i see is a remove auto pay but i want to update my CC . Don't Public mobile want me to pay them correctly?? My CC expired and need to update new one.

Resolved! Rewards

How do I use my rewards,Theres more then enough in there for my next payment, why cant I use it??

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