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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2265 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3858 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34255 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45925 Views
  • 182 replies
  • 30 Bravos

Re: Rodney

I am already set up , I just couldnt remember my old username,  and pAss word. I have 7 dollar credit already

Roddog0721 by Great Neighbour / Super Voisin
  • 646 Views
  • 3 replies
  • 0 Bravos

data use problem

Hi! I have 6GB on my plan (for 3 months) plus last month I got a text saying I got an extra GB... i'm 90% of the time on a wifi! how come I "used" all my data??

Gigitos by Good Citizen / Bon Citoyen
  • 670 Views
  • 3 replies
  • 0 Bravos

Resolved! bonusdata promotion

Hello, I opened 3 public mobile accounts last week at Wow Mobile. Unfortunatly on one of the accounts they forgot to apply the bonus data promotion.  I contacted them and they said I have 7 business days to apply it since I opened the account while t...

sharon5 by Great Neighbour / Super Voisin
  • 1048 Views
  • 5 replies
  • 0 Bravos

Resolved! View my usage differs from phone message

I am on a text only plan, with add ons for talk-time. As per 'View My Usage' summary in my account, I have all the unused minutes as under ;0/100 100 Minutes Canada-Wide0/500 500 Minutes Canada-Wide long distanceBut when I actually try making even a ...

Espee by Great Neighbour / Super Voisin
  • 1207 Views
  • 8 replies
  • 0 Bravos

Autopay & plan expiration

Hi , Can someone advise me why my plan expire while I am on autopay. Plan expires today Oct 27. What action shpuld I take? I need my ph service asap.Thank you.

TH by Great Neighbour / Super Voisin
  • 896 Views
  • 4 replies
  • 1 Bravos

Resolved! Do I need to contact Rogers after I have ported my 3 lines to PM?

Hi, myselft and my two daughters had a shared plan at Rogers, I was the account holder. We have all switched over to PM (including our cell numbers) without any hassle whatsoever! We are so happy to be part of this community that answer so quicly and...

Rob1963 by Good Citizen / Bon Citoyen
  • 1949 Views
  • 6 replies
  • 1 Bravos

Resolved! Activation no longer needed

So, I thought to give my wife another line to lower down our bill and she refused to get the new number I got for her. She instead want to keep the service with Rogers as such and told me to return the service bought at Walmart. Issue is no customer ...

kaura4pm by Good Citizen / Bon Citoyen
  • 3952 Views
  • 13 replies
  • 0 Bravos

Resolved! The 15$ forfait .

It s write unlimited text and picture outside the country ??? Means when I m out the country or from Canada and outside Canada ? 

Arthurdlm by Great Neighbour / Super Voisin
  • 620 Views
  • 1 replies
  • 0 Bravos

texts not sending!!

I've been using public mobile for years, and it was always fine, but recently my texts stopped sending. Incoming texts and all calls still work. My plan is fully paid, and I have unlmited texts on my plan. I also already tried restarting my phone, an...

Renee2215 by Great Neighbour / Super Voisin
  • 811 Views
  • 3 replies
  • 0 Bravos

Resolved! Why do I still have amount owing when I already paid?

Hello, I'm new to public mobile so I may get this wrong. So recently I went to London drugs to pay for my 10 dollar phone plan with public mobile. I dialled *611 and enter the pin.  However, it still states here on my account profile that the amount ...

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Please_help by Great Neighbour / Super Voisin
  • 951 Views
  • 2 replies
  • 0 Bravos

Resolved! Self serve temporarily down for maintenance

Has anyone been having this issue? I've been trying to access my account for 3 days. It keeps saying temporarily down for maintenance please try later

Michyme15 by Great Neighbour / Super Voisin
  • 2653 Views
  • 4 replies
  • 0 Bravos

Overcharges

I contracted to $25.00/month.  I have been charged $30.00.  I want the overcharges refunded

Elle1 by Great Neighbour / Super Voisin
  • 826 Views
  • 6 replies
  • 0 Bravos

Resolved! Flip Phone Compatibility - Packard Bell

Hello all,We are looking for a very simple phone for our disabled son who cannot use touch screen very well.  He requires something very simple and we are looking at a flip phone for him.  We have found an economical Packard Bell Unlocked Flip Phone....

RandyWM by Good Citizen / Bon Citoyen
  • 2350 Views
  • 3 replies
  • 0 Bravos

Resolved! Bought new voucher data still unavailabe

Bought a new voucher as my plan was about to be up and I am still unable to use data. When I look at my account it says 0/1024 data used but when I turn off my WiFi it doesn't connect to internet

JPAETZ by Great Neighbour / Super Voisin
  • 1336 Views
  • 11 replies
  • 0 Bravos

Resolved! Activated account during weekend flashsale but still charged!

Hi there,  I got my SIM friday and activiated a $25 plan saturday during the flashsale, but just saw on my credit statement that I was charged for this month. I followed the "get started" steps through the flashsale advert on the webpage. Not sure wh...

gryhsball by Good Citizen / Bon Citoyen
  • 1079 Views
  • 3 replies
  • 0 Bravos

Can I revert to a previous plan?

If i was on the 50 dollar plan and changed to a 60 0lan but there were not enough funds for the 60 on the CC only 55 on cc, can I revert back to the 50 plan? If so, will current funds 53 dollars be applied to the change?

CMOADMIN by Good Citizen / Bon Citoyen
  • 1001 Views
  • 4 replies
  • 0 Bravos

Switching from Virgin

Hello everyone,I have phone from Virgin and just trying to switch to Public. I got the unlock code but i am not sure how to unlock my phone?now i already sign up with public using existing Virgin number. But now ny phone said the sim is not registere...

Macalada by Great Neighbour / Super Voisin
  • 886 Views
  • 3 replies
  • 0 Bravos

can not activate sim card

tried to activate sim card ,the web was dead when i review the order ,and i can not activate the sim card now. what can ido  now ?\now it works . thank you guys 

nidayede by Great Neighbour / Super Voisin
  • 1075 Views
  • 6 replies
  • 0 Bravos

autopay

i have signed up for autopay, but it did not go through.  It says plan is suspended.  Credit card is good.  What is wrong?

dennis12 by Great Neighbour / Super Voisin
  • 820 Views
  • 6 replies
  • 1 Bravos

Printing paper bill

I am needing to print an actual bill each month as my phone is used for business purposes.I believe I read that a moderator has to approve something to receive a monthly e-mail with the bill? Unsure how to proceed to get an official bill e-mailed to ...

TeriPerkins1 by Great Neighbour / Super Voisin
  • 961 Views
  • 7 replies
  • 1 Bravos

Resolved! can anyone pls help i go

Can anyone pls help??? i just got a new phone and my data will not work. I can only connect on wifi

dave11976 by Great Neighbour / Super Voisin
  • 1637 Views
  • 9 replies
  • 1 Bravos

Resolved! Roaming in Mexico and DOMINICAN REPUBLIC

Stupid question.....I did see Mexico on some US map for roaming but I was wondering if US roaming will work in Mexico and DOMINICAN REPUBLIC?

GlennK by Great Citizen / Super Citoyen
  • 2539 Views
  • 8 replies
  • 0 Bravos

Resolved! $15 plan unlimited incoming calls

hi,my PublicMobile phone # is xxx xxx xxxx. with $15 plan. it seems to me that the incomimg calls are included in the total of 100-minute allow.Is there something I have done incorrectly ? Please help Thanks Vicky ThaiPS: Sorry if i post this questio...

saurieng by Good Citizen / Bon Citoyen
  • 4226 Views
  • 14 replies
  • 1 Bravos

Resolved! Porting Fido

My term with fido end Dec 29...and I want to port my number over to PM just before term ends.  Fido told me there's a $41.58 charge to port a number before term ends.  Am I cutting things to close if I do the porting on the day of fido expiry?  How l...

kodalux by Good Citizen / Bon Citoyen
  • 1211 Views
  • 5 replies
  • 0 Bravos

Texting-only plans

So, I know from researching that the custom plan system was removed and there aren't any text-only plans currently available. Does anyone know if those systems will be coming back? I was hoping to set up my old phone with a cheap-as-possible texting ...

ShaRose by Good Citizen / Bon Citoyen
  • 1690 Views
  • 19 replies
  • 0 Bravos

Data use blocked

We removed our PM SIM cards to travel, and now our data won't connect using our old cards - phone service is fine and we've lots of data "available" - just won't connect.  I have done what this site suggested for "starting data on an android" but has...

jcr2 by Great Neighbour / Super Voisin
  • 848 Views
  • 4 replies
  • 0 Bravos
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