Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi, if I would like my kid to have a plan, is there a way to add my kid to my account or does my kid need their own account. She will be 11 soon. To have an account, I think you need an email and to have an email, I think there is a minimum age to g...
there must of been a missed payment with autopay from 1of my refered friends account, be patient i will be back shortly, its been few months i noticed loss of 1 dollar monthly revenue, but thats why i come to community see you soon
I see that this was dated in March of last year. Here it is almost a year later and I have the identical problem. Surely someone has resolved this problem at some time.I have installed a PM sim card and I cannot change the apn from telus to PM.
Hello folks, Please help me out. Since I changed my phone, I can't text to my wife. I can receive a text from her and still can call each other. Only problem is not to send a message to her. We both have any problems with others by text and call. ...
I just submitted a ticket to transfer my (Vancouver BC) number at Koodo to my new Public Mobile account. However, after printing my confirmation of submission I noticed now that the region on the ticket is set to Ontario. How do I change that?
I have a public mobile connection linked to my credit card but I do not remember the email id that I used to register for self serve. How do I login to the self serve for that phone number? I want to cancel the auto pay.
hello, I have received a message from public mobile saying that I have used up all my data but I just made a payment a few days ago (13th February). My account does not show it but my credit card shows that the amount was paid (I have the $25 plan + ...
My Dxx xxxxxxxxxxx I transferred my phone number xxxxxxxxxxx from Freedom mobile to Public mobile but cant receive calls. I called Freedom mobile and I was advised to tell you to request another transfer request of my phone number again so that I ca...
Hey there Public family! Don't forget to follow PUBLIC MOBILE on twitter! They always have exclusive offers, rewards, and updates that are sure to make you smile! *Lunar new year special offer! Now until Feb 21, get 500 INTL minutes, and 2GB free fo...
I can’t log in with my user name and password. I want to be able to pay with my credit card, but can’t get into my account to do it. Your webpage keeps freezing up every time I try. I’m very happy with the plan, but have BIG problems with your sys...
I just bought a new phone, the number already existed. The guy at the store said to call the number from the phone to set up email. I did. The voice said to enter my password. I put in the same one I use for #611, which works. But the voice said the ...
Hi everyone! I just activated my sim card (with a new number, not a transferred one) and inserted it into my phone but still "No Service" is showing. Does it normally take time to be usable? What should I do now?
Hi there! The day I activated my account (January 16th), there was a promo for the plan I wanted (2,5 GB) at 28$. I had to take the 35$ plan and I would have an automatic 5$ off every month and 2$ off for AutoPay. I also used a referral code from a f...
A friend passed (PM customer 2+ years) along with a link, and code for a new referral however, the link took me to a general PM page (instead of Account Set-up), also the code did not work to my disappointment on the account set-up page, while in-sto...
Hi, I use an old Iphone SE and I recently purchased the add-on to make calls to China. However when trying to make a call with this phone, after a couple rings the it would hang up automatically. Later I tried using my husbands Galaxy S10E and was ab...
Hi I lost my phone Jan 21/21, and after reporting it lost/stolen with the cops, advertising in lost & found on both Craigslist & Marketplace as well as notifying local pawn shops, I can see that its not coming back. Yes I put my PM account on hold to...
My sms usage shows that I have made 36 outgoing text messages at exactly 12:22 Feb. 19 to the same person. I check my phone for that date and I have 2 outgoing messages to that same number but at 9:46. Why would this happen?
I just wanted to come on here and express my disgust in regards to PM's latest promo. Claiming to offer a "$5 discount" across plans when in reality the plans itself have been jacked up in price by $5 and offered for the same price as before. This is...
