Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I forgot my password, but when I try to reset my password, but it gives me the error message: "Oops! Something went wrong." I managed to change my password for my Community account. I thought it would change my Self-Serve password as well, but it sti...
My account was inactivated but I'm on automatic payments up to date. Now when I try to make a payment to reactivate it says to call my credit card company which I did and they say account is fine. What do I do now?
Hello, My mom just switched to the 25/month plan, which includes data. (Her previous plan was talk and text only). We choose the mobile data icon, but data isn't working. She has the same phone as myself, and we have the same plan. The data is active...
Cant log into using my email not sure what happenned how can I recover my account without an email
I paid my bill two days early, and my account said all of my funds are available. Fast forward to today (when my plan was supposed to renew), and it says only $3.00 is remaining on my balance and my plan won’t renew. I’m freaking out, because I don’t...
I was looking at my usage history this morning and see several lines that are called "data Event" as opposed to "outgoing call" or "web" etc. It shows the orignating# and destination# as my phone number. Can someone tell me what this is all about. B...
how to Send Community Private Messages
I bought a PM SIM card in April for my dad and he recently realized that the data never worked on his phone. He has an iphone 7plus and I made sure that the APN setting is correct. I also restarted his phone many times and the data still doesn't work...
Hello, I am trying to do a SIM change via self serve but it keeps saying 'oops something went wrong'.
I accidentally paid twice and I need a refund asap for other bills
Hi. Public Mobile service in my area is quite poor, so I've decided to test another carrier. The move is complete, and my number has been ported. I have already turned off auto pay, and want to remove my credit card from my account. It was unclear ho...
I suspended my son's account since his phone was stolen. I have a new phone and SIM and I am trying to reactivate his account. The credit card is current. However I cannot "Submit" payment. I press the button and nothing happens. I thought that i...
I want to change the PLANCurrent plan didn't have data plan but it have unlimited calls and text that is the reason i decided to change plan.
Received this by email today. It looks legit but I’m suspicious by nature.
I want to save my home number so decided to port it to a new PM SIM card, I follow all the other advice from the community, activated the SIM, got a temporary number, and alert the moderator. I sent a detailed private message to the moderators, and g...
I am unable to log in to my account. It states “login disabled”. I tried almost everything yet it won’t let me log into my account. I don’t know what to do??
I was charged twice for my plan and my account is on hold till June 21 2019.i want to know if u can kindly use it for my next renewal plan
I got a new lg s5 lg-h831 anf i put my sim in this phone that i had in my iphone but i cant get it to work can anyone help me with this please
I need to change shipping address on my order of a new sim card. How can I do this?
How can I call overseas international, is there an addon? Thanks. Don.
hiii have issue regarding account status. i am trying to port my number from public to rogers but unfortunetly it shows that your account is not active.can anyone help me? what is the problem?and what i need to do?thankyou
Money was paid for my plan but I'm only getting incoming and texting. I can't call out??
I accidentally purchased same add on twice within a few seconds. I thought the first transaction did not go through but it had gone through. How can I cancel one?
I just recieved two texts from Public Mobile, each containing a new PIN. I didn't request a new PIN — is someone trying to access my account?
I am new here, i just set up a phone for my son, unfortunately when i went to Walmart, the girl who was great said that i could not purchase a PM sim and that they only activate....Well, I wanted to have the phone for my son this weekend....so i had ...
I set up an account in error in January. The SIM card was never installed or used in any device, thus no usage ever occurred. I wrote to a moderator in January but never received a reply. I have searched and can not find out how to cancel that accoun...
My wife and I signed up for Public Mobile a month ago, and both signed up for auto pay. When it was time to pay for the next month, mine was fine, but my wife's account got suspended for non-payment. I went into her account yesterday and signed her u...
Hi,I own a store and a soon expanding my services. I am looking to be able to sell public mobile to customers and be able to register them etc... I'm wondering the process I need to go through to make this happen? I've been told to speak with a "Mode...
i have been trying to log into my account for 4 days now. will not let me reset my password. What do i do now?
Help! I set up one of my family phones last night with my cc# and tried to do another one and it wouldn't work. Any ideas??
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