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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2273 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30296 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42063 Views
  • 185 replies
  • 29 Bravos

Activating SIM Card

I have been trying to activate SIM card for few days. The last button I need to press to move on to part 2 and confirm I understand the terms is floating in the body of “the terms”. When pressed it takes me to the terms page and won’t allow me to con...

Cathy71 by Great Neighbour / Super Voisin
  • 1063 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral code

Where do I obtain the referral code if I want to refer a friend?

KathyLeung by Great Neighbour / Super Voisin
  • 1342 Views
  • 6 replies
  • 0 Bravos

Resolved! security answer

why is my public mobile phone number invalid and i know the year that my dad was bornand public mobile saying it.s in correct why

PB23 by Great Neighbour / Super Voisin
  • 795 Views
  • 3 replies
  • 0 Bravos

Resolved! "Plan Expired"

Auto payment  was properly established and is confirmed on "my plan and add-ons" page. Yet Account Status states Plan Expired. I have read how this is a glitch that hopefully Public will fix in the future. If service goes down I don't need Public. So...

Richard367 by Great Neighbour / Super Voisin
  • 2611 Views
  • 18 replies
  • 0 Bravos

Resolved! New expiry date On credit card but can’t change the date

I tried to pay my bill since it had been due, but I’ve got a new credit card with a new expiry date and I cannot access my account since I’ve been with public for a long while and they did not ask for my email. If it is possible if you can try to acc...

nataliecfleur by Great Neighbour / Super Voisin
  • 1124 Views
  • 3 replies
  • 0 Bravos

Resolved! $25 talk and text plan

Hi! I've always been on a plan that I built on my own, but with the recent changes, I noticed the $25 talk and text plan with the bonus 500MB data upon using auto pay. On top of currently using my own plan, I puchase the $30 1GB data add on every cou...

Sherrycheng by Good Citizen / Bon Citoyen
  • 1184 Views
  • 3 replies
  • 0 Bravos

Resolved! How can I make sure I don't lose my LTE account?

Hi all. I signed up four years ago with the "old LTE" plan but I'm thinking of either switching providers or possibly switching to PM's "new 3G" plan. I want to make sure I don't lose my old LTE account. I auto-prepay every 90 days. What happens if I...

PDub by Good Citizen / Bon Citoyen
  • 1731 Views
  • 6 replies
  • 0 Bravos

Resolved! Referral code location

Hi there, Can someone tell me where I can access my referral code please? Im new. Thanks 

Dee77 by Good Citizen / Bon Citoyen
  • 1415 Views
  • 6 replies
  • 0 Bravos

Resolved! une autre carte de crédit

comment recevoir les mêmes services avec une autre carte de crédit

6980 by Great Neighbour / Super Voisin
  • 831 Views
  • 2 replies
  • 0 Bravos

Activation.

I just activated my sim.  It didnt give me the plan i paid for, and  i cant text or recieve any calls.  I paid for the 60 dollar unlimited plan with the us coverage.   When i went to change it, it didnt work. Then,  it took my payment out twice. How ...

Ericsparrow56 by Good Citizen / Bon Citoyen
  • 1205 Views
  • 13 replies
  • 0 Bravos

Resolved! account closed

if I decide to closae account or go else were for another provider how do I do this to transfer # else were thanks I cant seam to add more time since my account is not working right forpass word resetfor account : 

RODNEY2008 by Great Citizen / Super Citoyen
  • 1378 Views
  • 7 replies
  • 0 Bravos

Resolved! Calling to US

My daughter and I are both PM subscribers.  Neither of us texts.  She has only province wide calling.  She is at Disneyworld until next Thursday.  I have the same plan but with a CAN-US add-on.  Am I correct in assuming that if I call her, she will b...

Cath by Great Citizen / Super Citoyen
  • 1077 Views
  • 5 replies
  • 0 Bravos

Resolved! How do I get PM to carrier unlock my phone.

Hi I just moved to another carrier but when I instert their SIM card, it says my phone is carrier locked. How to I proceed to unlock it. I have an iPhone 6.  Thanks

iamsoups by Great Neighbour / Super Voisin
  • 3283 Views
  • 20 replies
  • 0 Bravos

Resolved! Bonus Rewards Issue

It seems that there is a two tiered approach to paying in advance with AUTO-PAY.  The two tiers feature a quantitative reward ($2 per month credit) and a memory add-on or top up on an escalating manner for all but two plans.  Is there a specific reas...

trustsea by Good Citizen / Bon Citoyen
  • 1376 Views
  • 5 replies
  • 0 Bravos

Resolved! I have yet to receive my SIM

Hello, I paid for a SIM card and got notification it was sent out on Aug 4, 2019. I have been checking my box everyday but yet to receive this SIM card. There is no tracking or any other way to confirm location of this SIM. How can i go about getting...

Niyi by Good Citizen / Bon Citoyen
  • 1715 Views
  • 10 replies
  • 0 Bravos

Resolved! auto pay

Hi everybody,I registered for auto pay but public mobile charge me $15 instead of $13.Please send me a phone# or emai address to talk them for refund.thanks

sholeh by Good Citizen / Bon Citoyen
  • 1924 Views
  • 11 replies
  • 0 Bravos

400min usa 8.00 not done yet

I would like you to add usa long distance 400min for 8$ as promised a few weeks ago pls cfm this is done as you did not do it. THOMAS11 Tks

Thomas11 by Great Neighbour / Super Voisin
  • 689 Views
  • 3 replies
  • 0 Bravos

Resolved! email info

I for got my log in info for account but when I come to comunity it works fine for user name and password woks I asked to be emailed for my account 2 times nothing please help: 

RODNEY2008 by Great Citizen / Super Citoyen
  • 1294 Views
  • 16 replies
  • 0 Bravos

charged for the wrong plan

At my last autorenew Public mobile charged me for the 90 day plan on 2 accounts when I had changed to the 30 day plan.Any ideas on how I contact them to get a refund other than filing a dispute with my credit card company?

BajaBrenda by Good Citizen / Bon Citoyen
  • 1012 Views
  • 7 replies
  • 0 Bravos

Are there plans to offer more roaming options?

Hi Public Mobile, The current roaming plans only supports US with 10-day durations. This seems very restrictive. Have you ever considered to support International roaming plans, or plans shorter than 10 days? Thanks,Jack

jackzhj by Great Neighbour / Super Voisin
  • 741 Views
  • 5 replies
  • 1 Bravos

Resolved! No Incoming Calls or Texts

Hello,I just came from Freedom Mobile, though a London Drugs, got my number ported over. I am able to make calls, send texts and use data. However, no calls or texts are coming in. Any help is appreciated. 

Activating my SIM

Hi, I have just went to a WOW! booth that sell Public Mobile SIM. The guy helped me set up the SIM with my info and CC and old number from VM to be ported. It is showing another phone number that's not mine, but he said it takes some time to be trans...

deschu by Great Neighbour / Super Voisin
  • 1001 Views
  • 4 replies
  • 0 Bravos

Can't port number from Fido

Hi everyone,  I just activated my PM SIM card right now under a new number and kept my preferred number at Fido active. Now I am using self-serve to check the eligibility of my preferred number from Fido, but I am getting the error message:  "We were...

tarotart by Great Neighbour / Super Voisin
  • 1251 Views
  • 4 replies
  • 0 Bravos

Travelling within Canadian provinces

I took my public mobile in Toronto. When I travel to other provinces in Canada, will my mobile continue to work? Say if I travel to Edmonton, will it continue to work?

vprasady266 by Good Citizen / Bon Citoyen
  • 2120 Views
  • 16 replies
  • 1 Bravos

Internet getting slower

I am with public mobile for almost now 1 year and recently I started facing a problem of slow internet in some areas, it's effecting my work because it is all linked to internet. I removed my SIM card, insert it again it works good for sometime and t...

Yasirrehman1 by Great Neighbour / Super Voisin
  • 652 Views
  • 2 replies
  • 0 Bravos

hello.I opened my cell phone yesterday (August 29).

I opened my cell phone yesterday (August 29). I registered for a monthly payment with a credit card, but it was paid $ 16.95 the day it opened. Isn't it the first payment next month? Why have you already paid?

seeunChoi by Great Neighbour / Super Voisin
  • 1118 Views
  • 6 replies
  • 1 Bravos
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