Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
been with public 3 months with a 500 min addon .account should show 1500 mins minus the 8 mins i have used my phone since i started the account in my addon. yes i see that the used time comes off the addon first.
The email address and phone number I used to open my account are not recognized when I try to sign in to my account or when I try the forgot password option. How do I get into my account?
Hi folks, both kids on Public Mobile and zero issues until about a week ago. One iPhone 5s has stopped working with cell data. Barely used any of the 500mb + 500 mb bonus plan. Daughter really only uses phone to message mom from school bus and tha...
Hi I made a payment by 20$voucher to renew my plan with the remaining balance I had and it was used wrong and updated an add on which I didn’t want along with not renewing my 25 monthly payments how do I fix this without paying more
Just bought a new phone and it is using nanoSim. my old sim card is microSim. So I just order a new Sim from public mobile and change sim in Self Serve?
Hello,I am trying to activate a second line.I am already a customer and bought the new SIM card for my wife using my account meaning my name, address that is the same, email..... but the system keeps telling me this email already exists. What should ...
I activated a new public mobile sim card with a new number and I used whattsapp for an hour and I got banned I contacted whattsapp support and they said I have a unsupported number what do I have to do to fix this issue they got it working 3 times b...
Is anyone getting spam messages through their Public Mobile account? I've received a number of them over the past three months. Does anyone know why this is happening and how to prevent it?
Hey guys. My name is Peter, I am new to Public Mobile.I ordered a Sim Card in the mail a week ago and it came in today.I proceeded to Activate my Sim Card today which went well... But now on my phone it says I don't have any service.... In Self Serve...
So far I have received 2 emails this morning in my community inbox from moderators regarding transferring my number from Koodo to Public. I wrote back and said I did not make these requests and what was going on. I have not heard back from the modera...
Hi,This is quite urgent problem. Recently, I lost my credit card so I think auto-pay was not successfully processed.Hence, my account is suspended and even service is not working now.Could you give me access to change the credit card information?Prev...
It is time consuming to wait for the Public Mobile to send out the invoice. I was wondering if Public mobile can embed the invoice print function in our account, so we can print out the invoice whenever we need without any delay.
I dont know how anyone on here can help but here goes!I currently have the 40$ plan. I have the autopay bonus and a refer a friend bonus.This should bring my bill total WITH rewards to 37$.I was being charged this fine up until Christmas month when i...
So I see that the $15.00 plan has changed. The 100 minutes of outgoing calls are to include only provincial calls now....not calls across Canada. So did the unlimited incoming calls change as well, to only provincial calls in the province that you ...
