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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Invoice

where can i download my invoice?

Network connection problem

My phone won't connect to the public mobile network, when I try to send a message it shows error code 38

Remove plan?

Is there a way to remove your current plan from your account? Im running into the “you don’t have a long distance plan” while calling local calls. A MOD fixed this for me a couple months ago when I added this plan and it did the same thing. They sai...

Resolved! No Service Today

I have no service today. I'm on autopay and the next payment is due in nine days. I have tried my sim in my other phone, that didn't help. I have tried suspending and resuming my service, that didn't help either. I sent a message to moderators 7 hour...

Suspended Service Despite Visa Showing Monthly Auto Pay Funds Taken Out By Public Mobile

Both myself and my wife transferred to Public Mobile about a month ago without any issues.Both our accounts are on Autopay through my visa. My account renewed on the 3rd of June with no issues. My wife's account was to have renewed on 6th of June, w...

Some texts not received with new Nokia 7.1 Android 9.0

Upon transferring my SIM card to new phone, it connects to P.M. fine and calls all fine. I receive SMS texts from family with iPhone, not sure about Android. Most critically I don't receive any texts from online "text tester" or 2-factor authenticati...

Activation Problem

Hi We purchased a plan about 5 days ago now and my phone hasn't worked yet. The store will not help us at all. If I try to make a call we get a message saying that we don't have a plan but we did get one. Thanks

Can I add a data add-on to a no data plan?

Hi there. I understand you cannot add a talk/text add-on to a data only plan as you need to have a plan with voice to use talk/text. But what about the other way? Can we add a data add-on to a no data (talk/text only) plan? Sorry maybe this is an ...

how to obtain archived payment history or invoices?

Hi, I signed up for two phone lines since November 2016 and needed invoices or at least payment history since account opening for legal purposes. I can only locate payment history for the past 6 months online. How can I get the historical records?

Resolved! No phone or text service today

I have $15. plan and for most of the day today, I got a message that Public Mobile is not available. Can't call or text. Anything I should be doing--I've tried all the ususal stuff (checked airplane mode, checked carriers, etc). Even turned th phon...

Resolved! IP Relay

Does Public Mobile offer an IP Relay? In my understanding they are now supposed to, unless I'm missing something? How do I get access to this? https://crtc.gc.ca/eng/phone/acces/mrsrt.htm "IP relay service is offered to all home phone subscribers in ...

can't complete port of number / no link

hi, trying to port a number from pc mobility. i got to a step where i am sent a text that gives a link to publicmolibe.ca and asks me to click Contact us and complete the form. There is no contact us and no sim and activation online form.

Add ons

My account is not working

on vacation for 3 weeks - pause account

I am currently on "$40 per 30 Days" plan, I am going abroad for 3 weeks. Can I somehow pause the account to save on fees for services that I won't be using while absent?

Plan

Data has not been reset and today should be my top up date

Resolved! $15 Plan?

Does the $15 plan with a bonus 250 Mb if you sign up for autopay, also still include the $2 a month reduction when you sign up for autopay? i.e. do you get both a 250 Mb data plan and the $2 reduction?

Should a person make a ticket PRE-problem?

renewal issues for what will be 3 months in a row now. 2 months ago: plan ended 3 days early.1 month ago: plan renewed but data did not. Mod added it 3 days later.Tomorrow: can tell already that same issue is going to happen since under "data" there ...

New Customer Promo (Coming from Virgin)

Hi all!My contract and device subsidy is finally up and I am looking to change carriers. While shopping around, I found that PM has some pretty good plans, but I also heard that there might be new customer promos, especially for people porting over f...

Re: ONE DAY SALE! Buy a SIM online today & get a bonus 5 GB of data when you activate by June 16

Hi there, My wife and I ordered the Sim Cards online and activated our Sim Cards online. Our phones are both working. My 5 GB add on bonus shows in my account yesterday but My wife's account does not have the 5GB add on bonus. Can you please look in ...

Can't port my Koodo number

Recieved this message when trying to port my Koodo number: We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you entered your number correctly.- Select a new number.- Contact the Public Mobile Co...

Resolved! Full list of ranks

Hello!I see that all members of the community have a rank (Oracle, Mayor, Neighbor, etc) I was just curious as to what name corresponds to what level (couldn't find it online, other than Oracle's are above the top 1%)

Re: Top Contributors – May 2019

Hi can you please help me,i am auto payment setup,, my next billing cycle was yesterday and got charged from my credit yesterday. Now my account is temporarily suspended due to insufficient funds I don’t know why? Do we have any customer service numb...

Resolved! Porting from Koodo to Public in 2019

Hi, I've read a few recommendations on how to do this and it looks like something has changed on the Koodo site, as I can't find any port number feature... just the ability to port TO Koodo not From them. I've registered, my sim is working but I woul...

Best places to buy unlocked phones

Technically, all phones sold in Canada today are unlocked, so really what this thread is about is places where you can buy phones without a service provider contract. in my personal experience, these are the bricks and mortar places where phones can ...

creating a self-serve account

I'm a customer with public mobile I'm trying to create a self-serve account to make it easier to manage as I put in my phone number to create a self-serve account it told me that my number is invalid or I already have an account but I did not registe...

Could a MOD message me ASAP please!!!

If a mod could message me I would really appreciate it! Thanks in advance!

Resolved! Plans 30 days vs 90 days

Hello all, I am curious what the thoughts were on having a 30 day vs 90 day plan. Are there any notable benefits with the 90 day plan? At this point I am completely happy with the plan I currently have (30 day plan), but am curious if it might be wo...

registering for self-serve account

I'm trying to register for self-serve by using my phone number when I entered the number it told me my number was invalid or I have an account already but both are wrong

Resolved! Account expires

Hi , Stared my plan last month, and I setup with auto pay. Yesterday was the bill cycle due and public mobile charged my credit card yesterday for this month. ,, but it says my account is due and account deactivated or expired. Can someone help me wi...

asus zenfone 3 laser z01bdc data useage problem

hey folks,im not sure if this is a hardware issue or an actual sim card/data issue but i recently switched from a blackberry classic to a zenfone 3 laser z01bdc and ever since i switched, my data has become unuseable,i've tried turning on data useage...

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