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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65176 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 69891 Views
  • 180 replies
  • 32 Bravos

Inbound SMS and phone not working

I've been with Public for about a year and never had an issue before. I'm able to send SMS messages, but not receive them, nor phone calls. It's not just notifications that are missing, but the texts themselves do not appear. I have another phone num...

larsbryan by • Great Neighbour / Super Voisin
  • 1141 Views
  • 5 replies
  • 0 Bravos

Resolved! automatic pay showing visa as a purchased

Hello there, I had a problem with my visa not giving me a rebate on my payments, visa said that my payments showed a purchased instead of re-occurring bill and this is the reason why I did not get the rebate. Can anyone tell me how to make my payment...

patandmar by • Great Neighbour / Super Voisin
  • 1155 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving SMS

My phone number was transferred from Lucky Mobile 2 weeks ago. The chat bot said its normal to experience delays with the service. However im still not able to receive any SMSs. 0 - Can a moderator help me solve the issue ASAP?1- How do I submit a te...

CommunityCat by • Great Neighbour / Super Voisin
  • 2208 Views
  • 7 replies
  • 0 Bravos

Resolved! Activate SIM at a future date?

My current mobile plan expires 1 1/2 months from now. Can I register the Public Mobile SIM somewhere during the registration process to set the porting and activation of the future date?

baconator2999 by • Great Neighbour / Super Voisin
  • 3792 Views
  • 9 replies
  • 1 Bravos

Resolved! phone number

I was suppose to retain my phone number from my previous provider but was assigned a new number instead, how do we fix that?

Gord62 by • Great Neighbour / Super Voisin
  • 1092 Views
  • 3 replies
  • 0 Bravos

Resolved! Unable to change my plan

Hi, I`ve used up all my data. In the past I was able to click on `"change plan", choose my new plan (same as I already had), click on "change now", and my plan would be effective as of now. However, today, it deosn't work, when I try to do that, it s...

daveybreeze by • Great Neighbour / Super Voisin
  • 1211 Views
  • 4 replies
  • 0 Bravos

3g phone

Hi I'm on the way to get a new cheap cell phone for my husband. He does not text or go on line only wants it for calling. Will a 3g phone with public mobile?

maxwell14 by • Great Neighbour / Super Voisin
  • 952 Views
  • 3 replies
  • 0 Bravos

Resolved! Messages

How do I find the messages I was exchanging with a moderator over the last few days? Hope I can find answers to this question!

joelm29 by • Good Citizen / Bon Citoyen
  • 1261 Views
  • 4 replies
  • 0 Bravos

Resolved! Public mobile not registering my payments

My auto paycame off my cc on the 10th and I've also prepaid $30 on the 12th when it told me my plan expired. I've paud triple this month and have the credit card bill to prove it but my service is STILL suspended. I can't afford to pay anymore please...

aliciamcblack by • Great Neighbour / Super Voisin
  • 2249 Views
  • 7 replies
  • 0 Bravos

Light Phone II

Hi there, just wondering if the light phone II will work on public mobile network?  It's not in the options to choose on the phone compatibility checker.  Anyone had any experience (good or bad) with this?  Thanks!

t-w by • Great Neighbour / Super Voisin
  • 5077 Views
  • 9 replies
  • 1 Bravos

Overcharged

Public Mobile overcharged my account. I enrolled in an unlimited plan.1) I was charged more than the plan fee.2) I do not see an option to download a PDF statement to review charges.3) I am getting prompts for additional charges for long distance eve...

The_Explorer4 by • Great Neighbour / Super Voisin
  • 3502 Views
  • 18 replies
  • 1 Bravos

Resolved! Data roll over

Hi all,New to public!Just wondering if my unused data gets rolled over to the next month?Best,-t

tdoce88 by • Great Neighbour / Super Voisin
  • 1298 Views
  • 3 replies
  • 3 Bravos

Resolved! Porting a cell number from another carrier

I signed up for public mobile and asked to have my number ported over. My carrier was Koodo but then I signed up with Roger's last week they sent me a sim card but they charged me $40 to switch after telling me they would wave the fee so I decided I ...

JillY by • Great Neighbour / Super Voisin
  • 1513 Views
  • 3 replies
  • 0 Bravos

activation

I have a problem when it comes to the last part of activating my card it gives me a 404 server error page. can someone help me?

add on

I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time

vineeta69_ by • Great Neighbour / Super Voisin
  • 1063 Views
  • 6 replies
  • 1 Bravos

Resolved! Credit card expired

My credit card expired and I need to add my new one to my account but I can't get into my account because it's telling me my email is not valid, so I can't even re-set my email password.  I have no way to get into my account and my phone is useless t...

Jennabee75 by • Great Neighbour / Super Voisin
  • 1543 Views
  • 5 replies
  • 0 Bravos

Resolved! incorrect plan

i signed up for a plan a month ago. today i went on my account and noticed that it was not the one that i thought i signed up for. i called the business that i got the plan from. there was no help their at all. i was told to talk to a computer, stupi...

tom01 by • Good Citizen / Bon Citoyen
  • 1161 Views
  • 5 replies
  • 0 Bravos

Changed plans

How long until my phone is working after changing plans

Tater by • Great Neighbour / Super Voisin
  • 1377 Views
  • 7 replies
  • 0 Bravos

Resolved! Lost phone

I lost my phone with a Public Mobile SIM card and want to cancel the Public Mobile service and get a refund for the services that I did not use?

AM63 by • Great Neighbour / Super Voisin
  • 2205 Views
  • 7 replies
  • 1 Bravos

Activation failed on payment

Hello, I went through the activation process with my new SIM, trying to port over my existing number, and it failed after the payment step. All it says was to contact support. I definitely input my credit card info correctly. Not sure what anyone her...

xaxifax by • Great Neighbour / Super Voisin
  • 1004 Views
  • 4 replies
  • 0 Bravos
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