Locked out of account

[Mercedesswami]

Either my username doesn't  work or my password. After two tries, I get message I've exceeded  number of tries. I've tried different  combinations without success. 

I need a moderator to help me get in and reset. Or what else can I do?

Thanks

[cellphoneuser1]

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@Anonymous wrote:

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@pannobaji wrote:

as i lost my phone i suspended servivce 

do i reactivate th phone or first unlock myself

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Acquire replacement compatible/unlocked phone

Acquire replacement SIM

Go into your self-serve and Change SIM.

If your previous service term has ended then either have autopay set up with a valid payment card or deposit funds into your account either using that payment card or using vouchers.

Insert correct size SIM by "punching" out the smaller SIM piece. 

Then Resume Service under Lost/Stolen

Maybe restart the phone.

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I think that the person is locked out of self serve because of the title but pannobaji could be talking about unlocking a phone.

[Anonymous]

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@pannobaji wrote:

as i lost my phone i suspended servivce 

do i reactivate th phone or first unlock myself

---

Acquire replacement compatible/unlocked phone

Acquire replacement SIM

Go into your self-serve and Change SIM.

If your previous service term has ended then either have autopay set up with a valid payment card or deposit funds into your account either using that payment card or using vouchers.

Insert correct size SIM by "punching" out the smaller SIM piece. 

Then Resume Service under Lost/Stolen

Maybe restart the phone.

[cellphoneuser1]

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@pannobaji wrote:

as i lost my phone i suspended servivce 

do i reactivate th phone or first unlock myself

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You can't recactivate your phone until you get your self serve password working. 

[pannobaji]

as i lost my phone i suspended servivce 

do i reactivate th phone or first unlock myself

[dabr]

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@RSAL wrote:

How do we get a human to contact us? The 24/7 robot does not work.

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Unfortunately, there is no customer service via telephone support at PM.  The SIMon chatbot will submit your ticket to moderators and give you a ref. number for your issue.  Hearing back from moderators can take anywhere from 2-48 hours/or longer, depending upon the number of requests ahead of you.

[Triguy]

Submit a ticket by clicking on the question mark on the bottom right or click on following link.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[RSAL]

How do we get a human to contact us? The 24/7 robot does not work.

[Triguy · Accepted solution]

Try the forgot password link.  Also try using a different browser and incognito mode.  Clear your cache and cookies then reboot.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

[Sksk]

Tried numerous times... early in the day, late at night, can't get into account