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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to transfer phone # from lucky to public

Resolved! How to transfer phone # from lucky to public

Resolved! Text Notifications at 75% and 95% for data usage (and minutes)

Hi All - Okay, so i know we are supposed to receive these text notifications when our data usage reaches the 75% and 95% limits. As per:https://publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage2. Data Usage NotificationsWe send you a t...

5G data

Hi, how are you? My plan includes 5G, however, today my data was done. I used just 3G. I would like to know how I can get my 2G extra. It usually doesn't happen. I can always use my 5G. Could you help me with that? Abelardo

service issue,Losing data connectivity when call comes in.

So i switched to a new phone (note 20 ultra) and ive noticed an issue with service. So if im say on an app or game and its using data connection and then if a call comes in and starts ringing the game or app with say no internet please check your con...

Unable to open self serve page

I need to recharge my phone bill. But when I open link selfserve.publicmobile.ca , it shows nothing. A blank page appears. Why this happened?

Important

How to set up a data in phone

I cannot login or my referral code has disappeared

My daughter wants to switch to Public Mobile because she thought there is a good deal with public mobile and heard about current Public mobile users can refer and get a $10 one time discount for one bill payment. However, when i tried logging into my...

Using VOIP for main number and voicemail. Need to disable voicemail on Public Mobile

I'm looking to switch to Public Mobile from Virgin. My main number is a Voip.ms number. The voip.ms number rings a number of devices and also rings the cellphone. If I don't answer, I want voip.ms to handle the voicemail, I don't want Public Mobile t...

How do I delete a Private message?

Resolved! How do I delete a Private message?

Resolved! Transferring from Freedom Mobile - contract is not up yet.

Hi -- so bear with me, I'm a newly-minted adult and trying to figure out how this all works. Usually quite tech savvy, but am a tad confused. My phone number is currently under my mom's name, at Freedom Mobile. I manage it as an authorized user. The ...

What do you pay per month? Reply below!

Resolved! What improvements to PM self serve would be on your wishlist?

Mine: I want to be able to add multiple phone lines to one account. Each phone that you add you get an additional discount (just as if you referred yourself) I am sure we have all done that!

SIM card has not arrived yet

Resolved! SIM card has not arrived yet

I ordered a new Sim card and nothing has arrived yet. Not even a confirmation of a shipment.

Resolved! Will replying to 31415 incur an additional fee?

Hello, I want to sign up for reminder text messages for municipal garbage service. After signing up, I got a text from 31415 asking me to reply YES to confirm signup. Will I be charged if I reply YES?

Changes to data limit

Originally I had either 2 gb or 2 gb + 1 gb of data associated with my account now I just have 500 + 500 mb. I didn't make a change - what happened?

Resolved! Accessing my account

When entering email address and password, I receive an error that either my email address is incorrect or my password is not valid. I tried resetting my password, but then the system did not recognize my email address. I then tried to create a new ...

Can't login

Hi,I have three accounts for my 3 kids, under three different email accounts.One of the accounts stopped working, and I can't login. When I try to retrieve the password, I get an error message.Any ideas?

NEW PM SIM CARD

I would like to buy a new PM sim card for my son, is there any physical shop that sells it? I live in SK, Canada. years ago, I purchased mine from Walmart, I don't seem to find it anymore. Also, does new sim card holder entitle to this holiday ADD...

US ROAMING

bought this plan 15 minutes ago - CC was chargedtried to call the States and message says I don't havea Long Distance Plan What's with that ?Thanks

Resolved! My cell phone is unable to call now?

My old Visa card was expired, I already provided a new visa card #, but my phone xxx-xxx-xxxx still unable to call and receive message, but my other 3 family members can use except me?, we share the same visa card. I forgot my pin # now, how to solv...

Two at a time. Roaming and forwarding.

Guys,I'm traveling to Mexico and I is a must for me to have access to my SMS, for what I know, unfortunately we still do not have a roaming service in Mexico, at least I cannot find it in the self service, my questions and requests are:1.- Is there a...

December rewards

I signed up before December 18 but don’t see my promotional rewards in my account. When will it be applied.

Resolved! Wanting to delete the person who referred me from my account

Has anyone ever requested to have the referral code you used to sign up for Public Mobile removed from your account? This would essentially eliminate the person who referred me from receiving the monthly reward, which is what I'm trying to do.Turns o...

Resolved! sim card

Please , could you verify this sim card is belong to public mobile xxxxxxxxxxxxxxx edited by computergeek541: account infotmation removed

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